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I'm currently using Premium Customizer for $29.90/month. They do have WhatsApp support. However, the app only functions correctly if the theme is set to direct customers to the cart page when they add products to their cart. I offer an option where customers can choose to either view the cart or continue shopping after adding an item. I’ve spent over 10 hours creating these options and products, but when I check the cart, it incorrectly shows a total of $1,878,800.00 and support hasn't been able to fix this issue. The only solution is to configure is to have the cart button to redirect to the cart page immediately after a customer adds a product, which will decrease the sale conversion, I just wanted to have +100 variant option for few of my products but I'm gonna have to use a different app. Don't waste your time if you don't want this option. Although they helped me on support very well through Whatsapp.
Hi Chalet Et Ceci,
Thank you for your detailed feedback. We're sorry to hear about the issues you've encountered with the cart functionality and the frustration it has caused. While we're glad our support team was helpful via WhatsApp, we understand that the solution provided is not ideal for your business. Your input is valuable, and we will continue to work on improving our app to better serve merchants who use our customization charge pricing and AJAX carts together.
Thank you so much for sharing this helpful feedback with us!
The customer support is great, they helped my right away when it came to an issue that I had, 100% recommend!
HI Trenton School of Dance,
Thanks for the nice review! We're thrilled that you had a great experience with our support team. Please always feel free to reach out!
Absolutely amazing product for my online store. Customer service is even better with their fast response and fast fix to my problem. Highly recommend!!
Hi Southern Glow Designs by Jennifer Marie,
Thanks so much for the positive feedback! We are so happy to hear that our app is suiting your needs and that you had a great experience with our support team. This is exactly the experience that we want merchants to have with our team. Please always feel free to reach out to us for any future needs!
The app is extremely easy to navigate and work, but more importantly Shevaughn in customer service is tremendous. He is so diligent and fast at responding to any of our problems and assures that they will be fixed immediately. He's on top of it. I couldn't ask for a better experience!
Hello Nickel & Suede,
We appreciate you taking the time to leave this fantastic review! Shevaughn takes pride in giving the best customer support service he can provide and it is great that you got to experience that. We are here if you need us!
The Support Team
Amazing app! Works perfectly with our store. Very happy so far. Support was extremely helpful and quick to resolve a small issue we ran into. Great team!
Hi ShopaJoy,
We take great pride in the quality of our app and the support that our team provides. Thank you so much for taking the time to leave us this nice review, and do not hesitate to reach out in the future for any/all needs!
Easy to use, and friendly service whenever I need extra support!
Hi Heart + Soul Candle Co.,
Thank you for your feedback! We're thrilled to hear that you find our app easy to use and that our team provides the friendly support you need. We're here to help anytime you need extra assistance.
They are very kind and fast. Thank you !!!
Hi Edible Prints On Cake (EPoC),
Thank you for your kind words! We're delighted to hear that you had a positive experience with our team and that we were able to assist you promptly. Thanks again for sharing!
This app is perfect!
I needed to add a text box for products with text customizations.
I added in the text box but it was not popping up in my product pages, so I reached out to customer service.
Shevaughn from the Product Customizer app responded quickly and helped me get everything up in running smoothly!
Highly recommend this app and their customer service is phenomenal!
Hi Sweatfully,
Thank you for your review! We're delighted to hear that our app meets your needs. It's great to know our team member Shevaughn responded quickly and got everything running smoothly for you. Providing phenomenal customer service is very important to us.
Thank you for recommending our app!
Great app! Easy to deal with. Plus customer care is on the highest level. Highly recommend!
Hi Club Shop Cuchulainn,
Thank you for your feedback! We're glad to hear that you're satisfied with the app and our customer support. Providing top-notch service is one of our core values.
Thanks for being a valued user!
This app was exactly what I was looking for to get all of my custom product varriants into my store! The backend of the app is super is to use and straight forward as well. Also their support is unmatched! I booked a zoom call with (Deep) and he helped me implant all of my custom tweaks that I needed preformed in 24 hours. Company and staff are 10/10! Thank you Deep and Product Customizer for being awesome! lol
Deep is 10/10!
Hi MXM PERFORMANCE,
Thank you for your feedback! We're thrilled to hear that our app was exactly what you needed. It's great to know that Shevaughn could assist you promptly with your custom requirements. We strive for unmatched support, and your satisfaction is our top priority. Thanks again for choosing us!