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We used this app for almost two years and it worked well. We changed some of our product lines and no longer needed the app. Shevaughn was tremendous in helping with closing the account and helping me with a couple of technical issues.
Hi Utopia Products,
We're sorry to see you go, but completely understand that the needs of your business can change. We're thrilled to have the privilege of serving merchants such as yourself. Thank you in particular for recognizing Shevaughn, who is an absolutely outstanding employee. If your product lines change again, we will always be here to assist you!
I had my zoom demo yesterday, what a great experience! My representative started out asking me what I needed to be successful. He was so helpful helping me set up the app. I'm a novice at most of this and now I will be able to have my customers upload and design features of my products. I'm looking forward to my trial period to see what all I can come up with. Thanks!!!
Hi PopPop Teez,
Thank you for sharing your experience! We're thrilled to hear that your demo went well and that our team member could help you set up the app to meet your needs. It's great to know that you feel more confident in using the features to benefit your customers. We look forward to hearing about your creative ideas during your trial period. Thanks for sharing!
It is a great app, and I am shocked that the team decided to have a free plan for such a great app, I did run into problems with my theme but the support team was super helpful and also responded to all my messages way faster than expected. Great Product, Would recommend. But, as a little heads up, You do need to have a Shopify store 2.0 theme for it to work!
Hello SegPrint Studio,
Thank you for leaving this great review and giving information to future merchants regarding Shopify 2.0 theme. We are glad that you reached out to support for assistance once you needed it. That is what we are here for!
The Support Team
I would recommend the app, because of the very efficient people on board that are hands on with helping me with every query and offering instant solutions
Hi THE LINEN COMPANY PK,
Thank for your feedback! We're thrilled you had a great experience with our team and the app. Thanks again for sharing!
Customer service is beyond 5 stars! Ultimately the app did not meet my complicated needs, but Shevaughn went above and beyond to tweak my coding and the app to try and make it work for me. I really appreciated the effort and would 100% give them a chance to try out the app!
Hi Zoo&roo,
We're sorry to hear that the app did not fit your more complicated needs, and we'd love to hear what improvements we can make to better suit your business.
Thank you for recognizing Shevaughn's work. He is an outstanding team member and will be thrilled to receive this feedback
Thanks again!
Super helpful customer service. Shevaughn was amazing. Only downside is the free version only includes one product to be customized.
Hello PNWGirl Custom Creations,
Thank you for your review. We appreciate that Shevaughn was able to assist you with your needs. We strive to provide the best customer support. Let us know if you need anything!
The Support Team
Bonne app mais support qu'en anglais...
Réagis plutôt rapidement aux problèmes
Je recommande malgré tout car c'est très intuitif et cela fonctionne bien
Bonjour Billots Chabret,
Merci de partager votre expérience! Nous sommes heureux que notre application soit facile à utiliser et nous sommes également ravis de voir que vous êtes satisfait du temps de réponse de notre service client. Malheureusement, nous n'avons actuellement aucun francophone dans notre équipe de service client, mais nous sommes heureux que vos besoins soient jusqu'à présent satisfaits. Merci encore!
サポートセンターの対応はすごく早く、チャットを送信すると数分で返事がきます。
しかしテーマ変更やアプリ追加などを行うと、エラーになる頻度が高いため改善してくれると嬉しいです。
こんにちは 田丸印房、
ご意見ありがとうございます！サポートセンターの迅速な対応にご満足いただけて嬉しいです。チャットを送信すると数分で返事が来るとのこと、ありがたく思います。一方で、テーマ変更やアプリ追加時のエラーについてご指摘いただきありがとうございます。この点について改善に努めてまいります。
引き続きご愛顧のほど、よろしくお願い申し上げます。
Excellent tool - simplifies the entire process of variables and custom elements. Quick install and solid instruction and documentation.
Not exactly what i want, but it works for now. Not the quickest support, but they will make sure they attend to you. thanks guys.
Hello to our friends at IF & Co.
Thanks for sharing your review with us and the community. We are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed! We appreciate the high recommendation.
Tanu & The Product Customizer Support Team