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I’ve been using the this app for my Shopify store, and it has completely transformed the way my customers interact with my products. This app makes it so easy to offer personalized products with a seamless and intuitive interface.
Quick Response Times: Whenever I ran into a question or needed help with a customization, the support team responded within minutes. It's rare to find such fast and efficient service, especially when you’re working with an app that handles important aspects of your store.
Hi GiftsFulEra,
Thank you for sharing your experience! We're delighted to hear how much the app has improved your store's customer interactions and that our support team was able to assist you promptly.
Thanks for trusting us!
I have been using this app now for over a year. The customer service is incredible, always quick to reply and nothing is ever an issue. 10/10 from me!
Hi Ted & Stitch Limited,
Thank you for sharing your experience! We're thrilled to know that you've had such consistent support from our team over the past year. Quick and reliable service is our goal, and we're grateful for your rating!
Thanks again!
Unreliable App – Causing Significant Business Losses
I’ve been using the "Product Customizer" app for some time, and unfortunately, I’ve faced numerous issues that have seriously impacted my business. Most recently, the app completely stopped allowing customers to add products with file uploads to their cart, which has caused a major loss in sales since this morning. This is a key feature for my store, and when it doesn’t work, it directly affects my revenue and customer experience.
This isn't the first issue I've experienced. Previous bugs with the app have also disrupted my business, and while support has been responsive in the past, the frequency and severity of these bugs have made it difficult to rely on the app for consistent performance. As a business owner, I depend on reliable tools, and these ongoing problems have made it challenging to trust this app.
I hope that future updates will address these issues, but based on my experience, I cannot recommend this app to other store owners who need reliable customization functionality.
Shugis,
Thank you so much for sharing this review. I’m very sorry about the trouble you’ve encountered with our app and the impact it’s had on your business.
I completely understand how frustrating and disruptive this situation would be for your orders. We provide a file upload field and it needs to work 100% of the time. We have since resolved this issue and a couple of others - they were temporarily caused by a migration to new servers and UI that will make our app faster and more reliable into the future. But the issue is fixed and file upload data should carry through to orders now like normal.
I really appreciate your understanding, and I will email you directly as well from here.
What a great app. Does exactly what I need & the customer service is incredible. Had a few times I've had to use the support and within an hour my problems are solved. Absolutely love the WhatApp support feature too. Thanks guys!
Hi The Lane Bakery,
Thank you for your wonderful feedback! We’re thrilled to hear that the app meets your needs and that our support team has been so helpful in resolving your issues quickly.
Thanks for trusting PC!
This app is great. As a personalized gift shop having multiple customization options for each product is crucial and helps make buying more seamless for the customer. I like how I can set up different options to make it easier to add them to future product listings. Their customer service is fantastic! Any time I have needed help they are quick to respond and fix the issue!
Hi Krafts & Kettlebells - Shirt Shop & More,
Thank you for your feedback! We're delighted to hear that our app meets your needs. We’re glad that the option setup feature helps streamline your product listings and that our customer service has been quick and responsive whenever you need assistance.
Your satisfaction is important to us, and we appreciate your trust in our app!
I've been using this app for years and their support alone has been AMAZING. I was having a small issue with the newest update and support jumped on a zoom call with me within 5 mins with a shared screen and had all my concerns resolved. Happy Customer!
Hi Signs by Caitlin,
Thank you for sharing your experience! We're thrilled to hear that you've been with us for years and that our team was able to assist you promptly. Delivering outstanding customer service is very important to us, and we're glad we could resolve your issue quickly.
We appreciate your continued trust in our app!
The app works well and the support is second to none. Always fixes any issues on the spot.
Hi Elgin® USA,
Thank you for your feedback! We're thrilled to know that the app is working well for you and that our support team has been able to address your issues promptly.
We appreciate your support!
Fantastic customer service!!
I am really impressed with how the team got back to me and had fixed the issue before I had returned to the office the next day! 10/10 support, friendly and efficient
-it may have been a quicker fix because I sent a screenshot of the issue and explained my query in as much detail as possible, so this may be useful to do when you first contact for them for help getting setup. I had never used this app for my store before, but I will be integrating more options on my product pages now as it's not so scary to do
Definitely recommend ✨⭐
Hi Chuck and Bertie,
Thank you for your thoughtful feedback! It's great to hear that our team provided you with such prompt and friendly support.
We truly appreciate the recommendation!
I had a great experience tonight using this app. The service I received was topnotch. I was panicking from not being able to figure out what was going on with my subscription. I was walked through getting everything fixed. I'm grateful and I truly appreciate everything!!
Hi Binns Custom Jewelry,
Thank you for sharing your experience! We're thrilled to hear that you had a great experience using our app and that our service was top-notch. It's great to know our team could assist you effectively. Your gratitude is warmly received, and we're here to support you anytime you need help.
Thank you for choosing our app!
Shevaughn was really helpful and was able to make custom changes via code to meet my needs. Highly recommend
Hi SoulBond,
Thank you for your review! We're glad to hear that our team member Shevaughn was able to provide the custom changes you needed. Your recommendation means a lot to us!
Thanks again!