Avis (1 766)

Note globale
4,8
Nombre d’avis par note
  • 88 % des avis sont des avis à 5 étoiles
  • 6 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 4 % des avis sont des avis à 1 étoiles
18 décembre 2024

Very prompt response and solved my issue!

ScrubsUk.com
Royaume-Uni
Environ 5 ans d’utilisation de l’application
Product Customizer a répondu 30 décembre 2024

Hi ScrubsUk.com,

Thank you for your feedback! We're happy to hear that our prompt response helped solve your issue.

Thanks for trusting PC!

17 octobre 2024

Unreliable App – Causing Significant Business Losses

I’ve been using the "Product Customizer" app for some time, and unfortunately, I’ve faced numerous issues that have seriously impacted my business. Most recently, the app completely stopped allowing customers to add products with file uploads to their cart, which has caused a major loss in sales since this morning. This is a key feature for my store, and when it doesn’t work, it directly affects my revenue and customer experience.

This isn't the first issue I've experienced. Previous bugs with the app have also disrupted my business, and while support has been responsive in the past, the frequency and severity of these bugs have made it difficult to rely on the app for consistent performance. As a business owner, I depend on reliable tools, and these ongoing problems have made it challenging to trust this app.

I hope that future updates will address these issues, but based on my experience, I cannot recommend this app to other store owners who need reliable customization functionality.

Shugis
Israël
Presque 6 ans d’utilisation de l’application
Product Customizer a répondu 22 octobre 2024

Shugis,

Thank you so much for sharing this review. I’m very sorry about the trouble you’ve encountered with our app and the impact it’s had on your business.

I completely understand how frustrating and disruptive this situation would be for your orders. We provide a file upload field and it needs to work 100% of the time. We have since resolved this issue and a couple of others - they were temporarily caused by a migration to new servers and UI that will make our app faster and more reliable into the future. But the issue is fixed and file upload data should carry through to orders now like normal.

I really appreciate your understanding, and I will email you directly as well from here.

12 novembre 2024

Fantastic customer service!!
I am really impressed with how the team got back to me and had fixed the issue before I had returned to the office the next day! 10/10 support, friendly and efficient

-it may have been a quicker fix because I sent a screenshot of the issue and explained my query in as much detail as possible, so this may be useful to do when you first contact for them for help getting setup. I had never used this app for my store before, but I will be integrating more options on my product pages now as it's not so scary to do
Definitely recommend ✨⭐

Chuck and Bertie
Royaume-Uni
1 jour d’utilisation de l’application
Product Customizer a répondu 19 novembre 2024

Hi Chuck and Bertie,

Thank you for your thoughtful feedback! It's great to hear that our team provided you with such prompt and friendly support.

We truly appreciate the recommendation!

30 novembre 2024

This app is great and helped me a lot to start my own restaurant.

Revupoints
Royaume-Uni
17 jours d’utilisation de l’application
Product Customizer a répondu 3 décembre 2024

Hi Revupoints,

Thank you for your feedback! We're thrilled to hear that the app has been a great help in starting your restaurant.

We wish you continued success!

30 octobre 2024

Shevaughn was really helpful and was able to make custom changes via code to meet my needs. Highly recommend

SoulBond
États-Unis
23 jours d’utilisation de l’application
Product Customizer a répondu 5 novembre 2024

Hi SoulBond,

Thank you for your review! We're glad to hear that our team member Shevaughn was able to provide the custom changes you needed. Your recommendation means a lot to us!

Thanks again!

9 septembre 2024

This app is great. As a personalized gift shop having multiple customization options for each product is crucial and helps make buying more seamless for the customer. I like how I can set up different options to make it easier to add them to future product listings. Their customer service is fantastic! Any time I have needed help they are quick to respond and fix the issue!

Krafts & Kettlebells - Shirt Shop & More
États-Unis
Plus de 3 ans d’utilisation de l’application
Product Customizer a répondu 12 septembre 2024

Hi Krafts & Kettlebells - Shirt Shop & More,

Thank you for your feedback! We're delighted to hear that our app meets your needs. We’re glad that the option setup feature helps streamline your product listings and that our customer service has been quick and responsive whenever you need assistance.

Your satisfaction is important to us, and we appreciate your trust in our app!

7 février 2025

Wonderful customer support!

Fever Stitch
États-Unis
4 mois d’utilisation de l’application
Product Customizer a répondu 19 février 2025

Thanks for the review! We are happy you had a great experience with our wonderful support team.

11 septembre 2024

I've been using this app for years and their support alone has been AMAZING. I was having a small issue with the newest update and support jumped on a zoom call with me within 5 mins with a shared screen and had all my concerns resolved. Happy Customer!

Signs by Caitlin
États-Unis
Plus de 8 ans d’utilisation de l’application
Product Customizer a répondu 16 septembre 2024

Hi Signs by Caitlin,

Thank you for sharing your experience! We're thrilled to hear that you've been with us for years and that our team was able to assist you promptly. Delivering outstanding customer service is very important to us, and we're glad we could resolve your issue quickly.

We appreciate your continued trust in our app!

14 octobre 2024

This app is great and offers multiple options for customizing each product! The support has been fantastic, the are very knowledgeable, responsive, and proactive!

My Side Bedding
États-Unis
3 mois d’utilisation de l’application
Product Customizer a répondu 21 octobre 2024

Hi My Side Bedding,

Thank you for your feedback! We're glad to hear that you're enjoying the app and its customization options. It's wonderful to know that our support team has been knowledgeable and responsive in assisting you!

We appreciate your support!

6 novembre 2024

yall just make it too hard to put the variant options there...and the variant otptions arent even working on the theme...usually we suppose to go to apps embeded and turn this on to work..but the app isnt even there.

Huoroi
Australie
2 jours d’utilisation de l’application
Product Customizer a répondu 19 novembre 2024

Hi Huoroi,

Thank you for reaching out and sharing your experience with us. We’re sorry to hear that you’ve had trouble with the variant options and the app’s integration into your theme.

It seems there was some confusion regarding the setup, and we sincerely apologize for any inconvenience caused. We’ve tried to assist but haven’t received a reply, so we’re still here to help get everything running smoothly.

If you’d like, please reach out again and our team will be more than happy to walk you through the process and ensure the variant options are properly configured.

Thank you for your understanding, and we look forward to hearing from you soon!

Best regards,
The Support Team