Avis (1 766)

Note globale
4,8
Nombre d’avis par note
  • 88 % des avis sont des avis à 5 étoiles
  • 6 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 4 % des avis sont des avis à 1 étoiles
29 janvier 2023

The slowest app I've ever used. Just add a filter for bulk editing then It took you a thousand years to wait. https://ibb.co/Bjdp19b

Tmarc Tee
Singapour
Plus de 2 ans d’utilisation de l’application
Product Customizer a répondu 1 février 2023

Hello to our friends at Tmarc Tee

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.

I am sorry to hear ...

Modifié le 24 novembre 2017

This app has prevented customers from adding products to their cart ON BLACK FRIDAY! and no response from developer for the past 5 days. HORRIBLE>

The Modern Bazaar
États-Unis
Environ 2 ans d’utilisation de l’application
Product Customizer a répondu 19 mars 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

16 mars 2019

This app is worth more than 1 star to me (would give it maybe 2-3), but there are some really serious issues. I hope that this review would either work as a wake-up call to the developers, or help other developers create better competing apps.

If you're not good with computers and figuring out workarounds to software bugs, do not bother trying to use the conditional logic feature of this app.

In ...

Divine Saunas
États-Unis
Environ 2 ans d’utilisation de l’application
Product Customizer a répondu 22 mars 2019

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

24 janvier 2022

Does not work! They'll take your money for a service they do not fulfill. Have never been able to download any files my customers have uploaded, I have to email them and ask them for it directly. Complete waste of money!

TopLinePrints
États-Unis
Environ 2 ans d’utilisation de l’application
Product Customizer a répondu 25 janvier 2022

Hello to our friends from TopLinePrints

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.

I thoroughly ...

Modifié le 15 novembre 2022

the selections are not loading, very unsatisfied with the customer service - they are never accountable to any issues happening between the app & shopify.

ByDaile
Malaisie
Presque 2 ans d’utilisation de l’application
Product Customizer a répondu 15 novembre 2022

Hello to our friends at ByDaile

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.

I want to extend my ...

17 octobre 2018

The app is great when it will actually load. I find 9/10 times when trying to open the app it now goes to a blank page and I can't customize any products. Really annoying.

Gabriel Clothing Company
États-Unis
Presque 2 ans d’utilisation de l’application
Product Customizer a répondu 19 mars 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

Modifié le 18 mai 2019

Customer service is terrible. My store has been paused for over a day now because my developers are STILL waiting for you guys to update me on the removal of any of your codes left in my shop as they will need to know this important information in order to get started on their end which is already a long process. I don’t know how long it takes to check for any leftover codes and then remove them ...

Artemis Box
États-Unis
Plus d'un an d’utilisation de l’application
Product Customizer a répondu 25 avril 2019

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

28 avril 2017

Product customizer worked ok. At first I got it to add text boxes to some products and eventually set it up to extend the options I offered in my store. They are usually pretty fast on replying about questions or problems, but when I finally decided to remove it from my store because the integration was messy and confusing to my customers and myself I had a big problem. Before I deleted anything, ...

Tisurvival
États-Unis
Plus d'un an d’utilisation de l’application
Product Customizer a répondu 19 mars 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

20 août 2018

Code screwed up my site by automatically adding extra charges to cart and it took days for them to respond. Never fully fixed the issue or offered an explanation.

Whippingpostleather
États-Unis
Plus d'un an d’utilisation de l’application
Product Customizer a répondu 19 mars 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

14 juillet 2023

Customer service is really bad. They only care about stores that pay a lot of money. Don't expect any help from them. The way to answer is also ridiculous

OneStore
Viêt Nam
Plus d'un an d’utilisation de l’application
Product Customizer a répondu 17 juillet 2023

Hi OneStore,

We do not have any record of you reaching out to our team for support. Records indicate that you uninstalled the application on July 8th, did not reach out for ...