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Support is good. Would be good if there was an in-between plan or a custom rate for one service/change without having to pay $20USD per month for it.
Hello to our friends from Upper Dhali
Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. We love having you as a customer and are always here to help your Shopify store succeed! We are so glad our support team was able to assist you! We appreciate the high recommendation :-)
Tanu & The Product Customizer Support Team
Love this, now its integrated into Shopify admin pages it is even easier to add totally bespoke customisation options to my products.
But what makes this 5 stars is when you have a problem, Shopstorm get back to you so quickly, and really want to help. I moved to a new theme and snippets where updated and some coding which I would never have been able to do.
Really recommended.
This app is great, really easy to use. When I changed themes I had a small problem but with in minutes after emailing it was sorted. Fabulous customer service. Thank you to Daniel for helping me.
Super easy to use! Very helpful when I needed it and they reply quickly! Thank you Product Customizer Team!
Hello to our friends from PicFoams.com (Inspirational Cut Outs)!
Very awesome of you to leave this fantastic review for us here! We really appreciate this! Thank you for your support it means the world to us :-)
Melissa & The Product Options & Customizer Team
Seriously a game changer for both of my websites! One of my favorite apps & the customer service is out of this world. Always go above & beyond. Highly recommended!
This app works perfectly for customizing our products and we have been using it for many years! Customer service has always been stellar. Daniel has always been great to work with - thank you!!
Hello to our friends at Custom Couture Label Company :) Awesome of you to leave us this review. Thanks for your long-time business with our app! I'll pass on the kudos to Daniel for sure! Hope your store is a huge success!
-Sean, Customer Success, Product Options & Customizer
This App is not consistent anymore, Used to be good somedays better than others, It's really slowing us down adding products as the product data as become extremely slow at updating!!!!!! it can take up to an hour for to be able to to add the personalisation fields for a product!!!!!!!
Update Sept 2020 - Still Having Issues
Hello!
This is Sean, the Customer Success Manager with Product Customizer.
Thanks for leaving this review. Early this morning we became aware of a rare server "backlog" in the middle of the night. We have worked hard this morning to clear it out and get it back to normal. Things should be back to normal now. I'll email you directly as well. Thanks for your understanding! We'd love a few more stars on this review if you'll consider it - it makes a big difference with our ranking on the app store.
Thanks very much, I'll keep you updated if there's any other issues!
-Sean H & The Product Customizer Support Team
The app is great and the support team is even nice. Very recommended.
This app generally provides a great deal additional function to my e-commerce store, and for that it's worth the price... However, the way product additions are calculated and displayed to the customer are pretty confusing. I'd prefer those calculations to be displayed differently, or not at all. The best part of this app is the lightening fast customer service and support. Whereas Shopify itself is doing a very poor job at support and follow up, Product Customizer steps in with nearly immediate follow-up and hassle-free resolution. I appreciate that!
Kelly Marie,
Thanks for this good review for our app. Our team really is great - and we appreciate you saying so. Hope your store sells millions online! :)
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
Wonderful app and excellent tech support. Highly recommend. Could not do business without it. I would like to add that support goes above and beyond to help solve problems that are unique to our products. They even created a video to show me how to make the updates myself. Very much appreciated.
Hi PraiseBanners,
We're thrilled to read this review! Our development team works hard to ensure that the app is impactful for our merchants and we're always striving to provide the best possible service. Thanks again for taking the time to give us feedback!