Avis (1 766)

Note globale
4,8
Nombre d’avis par note
  • 88 % des avis sont des avis à 5 étoiles
  • 6 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 4 % des avis sont des avis à 1 étoiles
11 octobre 2024

Exactly the features I need to have unlimited options, and product support was truly exceptional. Would definitely recommend.

Southern Supply Party
États-Unis
2 jours d’utilisation de l’application
Product Customizer a répondu 14 octobre 2024

Hi Southern Supply Party,

Thank you for your feedback! We're delighted to hear that the app's features meet your needs and that you found our product support exceptional. Your recommendation means a lot to us.

Thanks for choosing our app!

30 avril 2024

I have been using this app for a few years and have had no issues until today. My customers were uploading photos but they weren’t showing up on my end. I tested it out myself (by placing an order on my site) just to make sure it wasn’t user error and it was truly not working. I logged into the app, reached out to support, and they had me back up and running in no time!! I would highly recommend this app if you’re needing a streamlined way for customers to add custom product information.

Images of Ink
États-Unis
Plus de 3 ans d’utilisation de l’application
Product Customizer a répondu 7 mai 2024

Hi Images of Ink,

Thank you for sticking with us over the years. We're sorry for the recent hiccup, but glad to hear our support team got you back up and running quickly. Ensuring our customers' satisfaction is our top priority, and your high recommendation means a lot to us. Thanks for sharing your feedback!

9 septembre 2024

THIS IS THE WORST APP EVER! WORST CUSTOMER SERVICE. The app is SUPER glitchy and works when it wants to. You have to ALWAYS reach out to customer service to get anything to work and then they just do it for you instead of teaching you HOW to do it yourself so you don't need them. We've used this most of this year in 2024 and it is the most frustrating app of all time. BEWARE!

Velvet Noire Boutique
États-Unis
Environ un an d’utilisation de l’application
Product Customizer a répondu 12 septembre 2024

Hi Velvet Noire Boutique,

Thank you for taking the time to share your feedback. I’m truly sorry to hear about your negative experience with our app. I understand how frustrating it must have been to deal with glitches and feel unsupported.

I’m pleased to inform you that the issue has been resolved. We have taken steps to ensure that such problems do not recur and are committed to providing you with the best support possible.

Your experience is important to us, and we appreciate your patience as we worked through this. We’re dedicated to offering a more reliable and user-friendly experience moving forward.

Thank you for your understanding, and we look forward to continuing to serve you.

Best regards,
Cristal
Tech Support Manager

26 août 2024

Thank You to deep, for his help. he was nice and patient and helping me guide through the process of my questions and solved all of my doubts.

TAMAYO GOLD LLC
États-Unis
Plus de 4 ans d’utilisation de l’application
Product Customizer a répondu 30 août 2024

Hi TAMAYO GOLD LLC,

Thank you for sharing your experience! We're delighted to hear that Deep was patient and helpful in guiding you through the process and addressing all your questions. Providing supportive and thorough assistance is a priority for us.

We're here whenever you need further help!

3 juillet 2024

This app is great, easy to use and saves templates to use again. Would highly recommend. If you have any problems, their customer support is first rate.

Hello Ruth
Royaume-Uni
Environ 9 ans d’utilisation de l’application
Product Customizer a répondu 5 juillet 2024

Hi Hello Ruth,

Thank you for your feedback! We're glad to hear that you find the app great and easy to use. It's wonderful that the template-saving feature has been helpful for you. We're also pleased to know that our customer support has been first-rate.

Thank you for recommending us!

28 mars 2024

We have been using this app for many years, and had been essential for our type of products. The app is easy to use, has all the functions we need and is very customisable to suit your product requirements. We have only ever had one issue, there was an immediate answer and they were onto it with a quick fix. I would recommend this app to anyone who needs to add customised features to their products.

Rubber Stamps By Montarga
Nouvelle-Zélande
Plus de 6 ans d’utilisation de l’application
9 novembre 2024

La meilleure application pour les options produits que j'ai testé. Le service client est exceptionnel, Deepan m'a aider à résoudre un problème sur ma boutique qui n'était même pas lié avec cette application !

WallPoster
France
Environ 4 heures d’utilisation de l’application
Product Customizer a répondu 19 novembre 2024

Bonjour WallPoster,

Merci pour votre retour ! Nous sommes ravis d’apprendre que vous appréciez notre application. Un grand merci à Deepan pour son aide précieuse, même au-delà de l’application. N’hésitez pas à nous contacter si vous avez d'autres questions ou besoins.

Nous vous remercions pour votre confiance !

5 août 2024

A very good app that allows me to take better control of our listings. It's easy to use and very flexible. I'm sure further option choices will become available as the app is updated, but for now it covers all my needs.

Customer support is very helpful and responsive.

All in all one of my better app purchases.

Servewell
Royaume-Uni
7 mois d’utilisation de l’application
Product Customizer a répondu 6 août 2024

Hi Servewell,

Thank you for sharing your experience! We're glad to hear that our app has helped you better manage your listings with ease and flexibility. Our team is continuously working to improve and expand the app's features, so stay tuned for more options.

We're here to support you whenever you need it, and we're pleased to have met your expectations.

16 avril 2024

I contacted customer service regarding an issue with my product customizer app on my website. The drop-down menus were not automatically populating the price of each item. Deep was very helpful to address the issue along with resolving the issue in less than 10 minutes. I will be sure to lean on the support of customer service hence forward if I encounter any further issues. Thank you.

JazzBeautyBar
États-Unis
Plus de 5 ans d’utilisation de l’application
Product Customizer a répondu 18 avril 2024

Hi JazzBeautyBar,

Thanks so much for the 5 star review and for recognizing Deep's efforts. He is an outstanding team member and will be thrilled to receive this feedback. Cheers and happy selling!

10 septembre 2024

Great support. Thank you. Problem resolved quickly.

Gemez
Afrique du Sud
Plus d'un an d’utilisation de l’application
Product Customizer a répondu 12 septembre 2024

Hi Gemez,

Thank you for your feedback! We’re pleased to hear that our support team was able to resolve your problem quickly. Providing fast and effective assistance is what we strive for.

Thanks for choosing our app!