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When this app goes wrong... which it can do, they are extremely slow to fix the issue with your store and are not bothered about you losing sales and money. Can take them long times to fix problems and support staff can just ghost you.
Would not recommend... lost thousands when they refused to make simple fixes over night. If anything goes wrong out of hours be aware that they cannot fix and you will have a broken website all night and make no sales.
Hello friends from Flawless Moissanite,
Thank you for sharing this feedback. Sadly, we did experience a very rare breaking issue with our app earlier this week (7/29). In many years of serving merchants, we've never experienced an issue to this extent... So we do not expect it to ever happen again.
Our developers did fix the issue in short order and the app has been functioning 100% since then. However I know that this can impact a store's ability to sell, and every moment counts.
Thanks SO much for your understanding and communication here. We have implemented a new system of checks and balances in our servers to make sure this never happens again.
-Cristal - Tech Support Manager
Shevaughn was great! Very kind and helpful! Very responsive as well.
Hi KW Custom Creations,
Thank you for your feedback! We're happy to hear that our team member Shev was able to assist you effectively and make your experience positive. Providing helpful and responsive support is a priority for us.
We appreciate your trust in our service!
I have installed this app and set up some customisations. I needed help with somethings to get it working properly so I booked a call and Deep was very helpful and ironed out my issues, all working beautifully now
Hi Caldera.CAKING,
Thank you for sharing your experience! We're glad to hear that our team member Deep was able to assist you effectively during your call. Providing helpful and efficient support is our priority.
We appreciate your feedback and are here whenever you need us!
Amazing App with Best Team Support.
Hi British Panda Co.,
Thank you for the kind words! We're delighted to know you’re enjoying the app and the support team has made a positive impact.
We appreciate your feedback!
A very good app that allows me to take better control of our listings. It's easy to use and very flexible. I'm sure further option choices will become available as the app is updated, but for now it covers all my needs.
Customer support is very helpful and responsive.
All in all one of my better app purchases.
Hi Servewell,
Thank you for sharing your experience! We're glad to hear that our app has helped you better manage your listings with ease and flexibility. Our team is continuously working to improve and expand the app's features, so stay tuned for more options.
We're here to support you whenever you need it, and we're pleased to have met your expectations.
La meilleure application pour les options produits que j'ai testé. Le service client est exceptionnel, Deepan m'a aider à résoudre un problème sur ma boutique qui n'était même pas lié avec cette application !
Bonjour WallPoster,
Merci pour votre retour ! Nous sommes ravis d’apprendre que vous appréciez notre application. Un grand merci à Deepan pour son aide précieuse, même au-delà de l’application. N’hésitez pas à nous contacter si vous avez d'autres questions ou besoins.
Nous vous remercions pour votre confiance !
Deepanjoy was very fast, very efficient and very helpful
Hi The Crafty Octopus Jewellery & Gifts,
Thank you for your feedback! We're delighted to hear that Deep provided fast, efficient, and helpful service. We strive to ensure our team offers the best support possible.
Thank you for choosing our app!
This app is great, easy to use and saves templates to use again. Would highly recommend. If you have any problems, their customer support is first rate.
Hi Hello Ruth,
Thank you for your feedback! We're glad to hear that you find the app great and easy to use. It's wonderful that the template-saving feature has been helpful for you. We're also pleased to know that our customer support has been first-rate.
Thank you for recommending us!
Powerful tool for a very reasonable price, live chat team is very helpful.
Hi Shedlife Workwear,
Thank you for your feedback! We're glad to hear that our support team was helpful. We're here to support you every step of the way.
Thanks for choosing our app!
Tech Suport is very good . It help me understand the process of setup
Hi Denim Project,
Thank you for your feedback! We're glad to hear that our tech support was helpful in guiding you through the setup process. Providing clear and supportive assistance is important to us.
We appreciate your trust in our service!