Product Options & Customizer

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the Product Customizer Team

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the Product Customizer Team
------------------------------

Previous reply:

Thanks for leaving us this review. This is Sean, the Customer Success Manager here. I have reviewed our email messages with you and it looks like we had some serious code conflicts on your theme files which caused customized pricing to add up incorrectly in your cart. VERY sorry about this trouble. I have messaged you again to try and offer some solutions and time frames for them, as we are committed to getting every store's theme working seamlessly with our app. This is indeed a very rare happening.

If you decide to give us a chance to get this right for you, we will certainly work hard over the next day to do so! Thanks for your communication and understanding.
-Sean H & The Product Options & Customizer Support Team

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the Product Customizer Team
------------------------------

Previous reply:

Hello and thanks for the feedback! Unfortunately you happened to install our app just before the weekend, and now on Monday when our support team is back in, we went in to fix these couple of simple issues... and you had already left this review and removed our app. ***PLEASE NOTE: Our team fixes simple issues like this every day, and each small "kink" that needs to be worked out is different for every theme in the Shopify ecosystem. So every theme has it's quirks, but WE CAN FIX THEM, and we do.

Simply give our team up to 24 business hours (standard for all Shopify apps), and we will get er' done! This user simply didn't give us that time frame to work these simply kinks out for their theme.

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the Product Customizer Team

Hello to our friends at 3DQue

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.

I thoroughly checked your concern and there indeed was an issue with the links being broken. That was a technical glitch and we have since addressed the issue. If you are still interested in trying out our app, please let me know and I will get our best developers to help you get this right.

We offer 24-hr live chat support, Monday through Friday (plus live support during many hours each weekend). Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing.

We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process and make double-sure our app is playing well with your theme. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store.

Regards,
Pushpesh & the Product Customizer Support Team

Hello,
This is Sean with Product Customizer. Looks like you added our app, emailed us quite a few times in a 2-hour period, and then removed our app. We could have helped you in very short order if you had waited just a little longer. We really did want to help you and get the app fully ready for you asap...

We still can if you'd like to try again? I can help you personally to get fully installed and make sure it is working perfectly with your theme. I will email you directly as well, so please reply to my email. Thanks! We'd love the chance to get this right for you :) Our app is awesome and it should be perfect for your store!

Thanks so much,
Sean & The Product Customizer Support Team

Hi שמלה קלה

We are sorry for the delay in responding to you. This review was trapped in cyberspace, or we would have responded sooner. We would love to assist you if you decide to try this again. Please reach out to our support team and we can work out a solution.

The Support Team

Hello to our friends at Bella Rose Designs

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.

I want to extend my sincerest apologies for the negative experience that you had with our app. Unfortunately, we cannot modify or "hide" the way your "Item Customizations" product is displayed on your checkout page unless you are using a Shopify Plus enterprise-level plan. This is because your checkout page is hosted by Shopify, not on your store's domain, and to be secure, Shopify doesn't allow any third-party scripts or code to run on this page. This is not something that we control or can modify.

At Product Customizer, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process. We work hard to make sure every merchant who uses our app has an A+ experience.

Regards,
Pushpesh & the Product Customizer Support Team

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the Product Customizer Team

Hello to our friends at Cherry Kiss Designs

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.

I am sorry to hear that you faced issues while trying to create options on the free plan. The free plan of the app gives you the ability to add an unlimited number of options to one product in your store. This plan also gives you the access to apply conditional logic to your product.

We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing.

We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process of how to use the free version of the app and explain all the various plans and functionalities they offer. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us a chance to help you.

Regards,
Pushpesh & the Product Customizer Support Team