Avis (1 798)
Affiner
-
Par note
Very good app with excellent customer service when there are any issues to resolve.
Hi Madame Fancy Pants,
Thank you for your review! We're pleased to hear that you're enjoying the app and that our customer service team could assist you with resolving any issues.
Your satisfaction is important to us!
Great app for adding variants. Getting started documentation is good. Had a little trouble setting something up but support was fast and responsive.
Hi New Moon Vegan,
Thank you for your review! We're glad to hear our app has been useful for adding variants. Our documentation aims to make the setup process smooth, and we're pleased that our support team could assist you quickly and effectively.
Thanks for your support!
I have been using this app for a few years and have had no issues until today. My customers were uploading photos but they weren’t showing up on my end. I tested it out myself (by placing an order on my site) just to make sure it wasn’t user error and it was truly not working. I logged into the app, reached out to support, and they had me back up and running in no time!! I would highly recommend this app if you’re needing a streamlined way for customers to add custom product information.
Hi Images of Ink,
Thank you for sticking with us over the years. We're sorry for the recent hiccup, but glad to hear our support team got you back up and running quickly. Ensuring our customers' satisfaction is our top priority, and your high recommendation means a lot to us. Thanks for sharing your feedback!
I have been using this app for years now (paid plan) and highly recommend if you need detailed or conditional forms with add-on pricing. The customer support team has also always been easily accessible, friendly and fast! Thank you for great service.
Hi Sessa Vee,
Thanks for sharing your feedback! We’re glad to hear that our app meet your needs. Knowing that you've found our customer support team accessible, friendly, and fast reaffirms our commitment to excellent service. Thanks again!
I have been using this app since I first started using Shopify, so since 2015 IIRC. It is perfect for highly customizable with many variations and, best of all, live chat tech support is FANTASTIC!! Last week I updated to a 2.0 theme and had no idea product customizer wasn't working ... not until I started looking at orders and realized there was no customization data present. I submitted as many screenshots as I could of all my efforts to fix the problem, created a staff account, and the Product Customizer team got everything working again within minutes. I'm so relieved! Thank you so much :)
Hi there justthegoods,
What a great review you left us! We really appreciate you taking the time to detail this review and acknowledge the support you received in setting up your new 2.0 theme. We strive to assist in every way that we can and we are here for you when you need us. Thank you for being a valued merchant!
The Support Team
Customer service is great
Hi Tailor Made Rooms Home Decor,
Thank you for your feedback! We're glad to hear that you find our customer service great. Providing excellent support is our priority, and we appreciate your recognition.
Thanks for choosing our app!
It is not working and is showing on the product page. Nobody is replying on Support.
It has been stable in what I use it for. Support from Product Options & Customizer--although only had to use it a couple of times in the past 5 yrs--is always quick, courteous and resolves the issues in a timely fashion.
Hi Chocolate Hangover,
Thank you for your feedback! We're glad to hear the app has been stable for your needs. It's also great to know that our support team has been able to assist you promptly and courteously whenever needed. Providing high-quality customer service is important to us.
We appreciate your continued trust in us!
good job good sav
Hi Camilla Ferrera,
Thank you for your feedback! We're glad to hear that you received excellent help. We strive to provide great support and are pleased it met your needs.
Thanks for your support!
I got a bit screwed over by the shift away from “legacy” websites, but the customer service was super fast and helpful in fixing that.
I tried a LOT of custom field apps before landing on this one, and it is by far the best. My products are unique so it is nice that I am able to name each field uniquely.
Hi Teatowels.ca,
Thank you for sharing your review! We apologize for any inconvenience with the shift from legacy websites, and we're glad our customer service could assist you quickly. It's great to hear our app stands out in meeting your needs. Thanks again!