Note globale
4,8
Nombre d’avis par note
  • 88 % des avis sont des avis à 5 étoiles
  • 6 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 4 % des avis sont des avis à 1 étoiles
26 février 2016

It seemed to work for a while but every time a customer would go to the page it sometimes wouldn't even show up. Would be a blank section that didn't look good. I deleted the app but still got charged. Might work for others but not for me.

Armed To The Teeth
États-Unis
20 jours d’utilisation de l’application
Product Customizer a répondu 19 mars 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the Product Customizer Team

21 octobre 2021

Great customer service with Yaneeke P. Otherwise, pretty disappointed that we can't view our live upload.

Puck Knob
États-Unis
14 jours d’utilisation de l’application
Product Customizer a répondu 23 octobre 2021

Hello to our friends from Puck Knob

We’re pleased that Yaneeke was able to resolve all your issues with the app promptly. We’ll make sure we pass your kind words along to Yaneeke, who we know will be delighted to read your comment. We really appreciate you taking the time to share your feedback and being so open with us. The live preview feature that you requested is on our roadmap and we will be launched soon. We're really thankful for amazing customers like you and we hope your store scores it big online!

Cheers,
Pushpesh & the Product Customizer Support Team

3 mai 2023

5 star customer service. But, if you have a Shopify 2.0 theme be aware there are glitches in the cart that they cannot rectify. The cart visibly updates and loops and displays a crossed ruler and pencil with the app name, visible to the customer for seconds (I took a screenshot). Was told they are aware and working on this with no date for the fix. I spent hours working on product variants before realizing this glitch that I could not live with. You can also not use the drawer cart style with this app at all. Aman was very helpful with customizing the app otherwise. There should be a disclaimer about this glitch and Shopify 2.0 themes before Shopify merchants upload this app to their sites.

Be Monogrammed
États-Unis
8 jours d’utilisation de l’application
17 mai 2019

The parts the app does, it does well and is easy to follow. But it won't adjust the total price in the price section (only in a little faded box below) which is a deal breaker for me. So I uninstalled it and went with another similar app for the same price that does.

Your Last Knife
Australie
3 jours d’utilisation de l’application
Product Customizer a répondu 20 mai 2019

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the Product Customizer Team

---------------------------
Previous Reply:​

This is Sean, the Customer Success Manager with Product Customizer. I see you removed our app, and I am aware it was because our tech support could not move the location or appearance of the up-charge totals on your product pages. VERY sorry about that - it is a simple system limitation of our app. If it was something within our knowledge to tweak for you, we certainly would have gone to work asap to fix it. Im so sorry that this limitation was a "deal-breaker" for you.

Thanks for your time and for leaving this review -- it helps us to know what new features we can build into our app for the future, and what our clients are up against in this complex Shopify ecosystem. All the best to your store!