Product Options & Customizer

Great service by them they resolved it within a minutes after my complaint
The app and its services are 10/10 :)

Wir nutzen die App zur Personalisierung unserer Produkte. Als wir ein kleines Problem hatten, hat uns der Support super schnell geholfen und das Problem gelöst :)

Great customer service, every request was promptly addressed. This app has all our store needed for bundling and allowed us to customize our products for our customers. Recommendable!

The Product Options & Customizer app provides many options to differentiate your products, and allows you to create your own customization categories. The process of creating and adding options is straightforward, and easy to understand. You can then create templates with a specific set of options that can be mass applied to products, saving a ton of time.

While creating our website and utilizing this app, we had a few fixes that needed to happen (ie. options not lining up correctly on the page and applying templates), and Aman was so quick to respond, and so quick to address and fix any issues we were having. Their customer service and support are top notch.

This app has prevented customers from adding products to their cart ON BLACK FRIDAY! and no response from developer for the past 5 days. HORRIBLE>

This app is great, but I needed some help getting it setup with a 2.0 theme. Aman from customer support was great, and helped to resolve the issue very quickly by disabling the drawer option within the cart. Everything is working as expected. Thank you!

We are still setting up our store, but before going live we wanted to have a really solid (and beautifully designed) set of product options available for each of our products. I tried several other apps but none came close to the Product Options and Customizer app. I added it last night and by this morning Pushpesh was emailing with some of the best customer service I've ever experienced. He immediately installed the app into my theme then proceeded to fix every issue I saw with both design and functionality, setting me up for what will hopefully a shop that has all the options we need for our customers. What more could you ask for in an app AND their customer service?! I'll update this review as we roll out the store and the options are being put to the test with actual customers.

The support we have received has been excellent. They helped us integrate the app with our theme and even helped us fix an issue that another app had caused!

This app is worth more than 1 star to me (would give it maybe 2-3), but there are some really serious issues. I hope that this review would either work as a wake-up call to the developers, or help other developers create better competing apps.

If you're not good with computers and figuring out workarounds to software bugs, do not bother trying to use the conditional logic feature of this app.

In short, the app promises conditional logic, but there are a TON of bugs. I've worked with computers my whole life, so I know a bug when I encounter one. And with this app, I experience them all the time. That wouldn't be the end of the world if the developers were responsive, but they've outsourced the support... and the outsourced support can only handle pre-defined cases, not do any research of their own. I've had a lot of questions / bug reports open with them for a month now. They always promise to get back to me, but without dev support, they can't.

I would have given up on this app because of these bugs, but as far as I understand, this is the only app that runs only on Shopify servers, and is probably the fastest. The others I tested seemed to be slow and unreliable, so that's a definite bonus with this app. If only it did what it promises, I could give it five stars... but right now the practice is so far off from theory, that I'm definitely not happy.

I've been able to get my products configured so they are somewhat usable, but it's come with a lot of workarounds, redesign and just making unnecessary compromises to the customer experience. With the promised conditional logic, it would be totally possible to prevent customers from selecting options that don't work with each other. Because of the constant bugs, I haven't been able to really do this, and have to instruct the customers to check this and that... and if they don't, the products get priced wrong. These kinds of things shouldn't be left up to the customer!

The documentation on the conditional logic is very poor, so I'll give some tips for those of you that value the speed of this app over other apps (if I was doing this again, I would forget about the speed requirement).

1. If you have options measured in feet, don't use the ' character in the name. Bugs will result.

2. If you need to duplicate the options, don't do it in the product view. It may create weird issues, so only duplicate in the view that shows options for all products.

3. Don't plan options that depend on two or more other options. The logic only works on very simple options, and if (for example) your pricing depends on two different factors, you're safer not implementing it in the app logic... it may or may not work.

4. Same thing as with #3, but with trying to use the same option on two different conditions, combining with different option... won't work.

5. Undocumented "feature" that made me lose a couple of days: the "hide" option is more or less redundant. The app automatically hides all the options that have "show" setting on. Trying to hide options results in weird bugs. It was not easy to figure this out, and the support was clueless.

6. There's just a long list of lesser bugs, usability issues and generally bad development work. Please look into alternatives.

Overall I must say I regret I chose this app. It is not being actively developed, even though it would really need that. I've now created over a hundred options and about 10 products in this app, and changing to a new one feels like too much work... I wish I'd known about these bugs and extremely limited support before choosing this app.

Have been using the app for a couple of years and it has been working great and the customer support is excellent!! A great addition to any shopify store!