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Had some question and they were answered quickly. Got my product working on the site with no issues.
Hello to our friends at Flossie Blanks
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Product Customizer Support Team
This app is not working and now a days we have to work with everything ready for Christmas and more promotions.. Please react!!!!!!
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
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Previous reply:
Hello friends from Minfy.mx! We had a bit of a scare with our server yesterday morning, but it turned out to be a non-issue. We just always want to over-communicate in situations where users might be affected, and we always put a message up if there is any chance our server might be in a backlog.
Please let me know if you have any questions -- and let me know what I can do for you to convince you to give us a few more stars on your review? We are here to help, 24/7 M-F, and most hours on the weekends as well.
Thanks for your communication!
-Sean H & The Product Customizer Team
I downloaded the Free version to test on a product. It was fairly easy to setup and what I couldn't figure out their support representative - Shevaughn - did a Great job and helped me figure out the issue (which was mostly my lack of understanding). Looking forward to testing this and possibly moving to using it on other products.
Hello to our friends at Baxter Bailey & Company
Thanks for sharing your review with us and the community. We're thrilled to learn that Shevaughn was able to assist you. We truly appreciate your business, and we can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Product Customizer Support Team
very unsatisfied with the customer service. Had to uninstall.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
Great App. Easy to use for yourselves and the customers. Customer service is very helpful with setting everything up.
Hello to our friends at INEXTERIOR
Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer and that our support team was able to assist you in setting the app on your store. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
I like it so far, but there are some drawbacks.
The $0.01 work around to allow for multiple price points is maybe over thinking things. We only offer one customization at one price.
This app also pretty aggressively updates any product loop you have in your theme to exclude their hidden customization product listing that is used to collect payment for customizations at checkout.
After removing the App it's still there on my Theme code causing conflict with the New App that i have install on my shop, have contact the DEV team for solution to Remove Completely their App form my Store. Still waiting their response....
Hello again friends from EUG Fashion!
Just a friendly followup to make sure your issue is resolved? We did respond and fixed the code the same day you emailed us and posted this review. We are always here to help, no matter what...
Would still love for you to remove this review? Would be much appreciated!
Sean and The Product Customizer Team
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Reply June 8:
Happy Monday!
Friendly followup to make double-sure that you are taken care of now? We did revert your theme's coding to the original 2 days ago (the same day you emailed us about this). Should be fixed, we're always happy to do that!
If you're good to go now, we'd love it if you could remove that 1-star review you left for our app... it REALLY hurts us to get even 1 of those :(
Please let me know what else I can do for you. Here to help...
Sean H & The Product Customizer Team
We found limitations in the Shopify storefront and selected Product Customizer as our solution to help us gather more information from our customers.
The application is super easy to use and has helped up bridge the information gap left by the basic Shopify storefront.
AMAZING customer service!!! The customer service team made the installation process super quick and easy. I was able to get everything I wanted for my store!
Hello to our friends at TBJ
Thank you for leaving this thoughtful review! We appreciate you taking the time to write this! We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Product Customizer Support Team
I tried a few other product customizer before finding this one. This one was very user friendly and Kevon was quick to respond with any questions that I had!
Hi Bexar Pack Supply Co.,
Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. We love having you as a customer and are always here to help your Shopify store succeed! We are really glad Kevon is with us!
`Harish - Customer Success Team! :D Cheers!