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What makes this app special than all other apps is their "Support" I had an issue and they helped me all the way through with no hesitation. Respond time was about 10-20 minutes which is impressive. Thank you Benedict!
Hello friends from TheGeniuneMoonLamp!
SO appreciate the time you took to give Benedict the kudos, and to write this review. We hope your store is immensely successful in the Shopify space! Let us know if there is every any questions or issues -- always here to help :)
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
Sheniel was amazing! Super helpful. Fixed my concern right away and helped me learn about the app. The app is exactly what we needed for our store!
Hello to our friends from Fruit Obsession Inc.
We’re pleased that Sheniel was able to resolve all your concerns with the app. Thank you for taking out the time to leave such a wonderful review. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
Semplice bella e con un super supporto tecnico
Consiglio vivamente questa app per inserire testi e dare la possibilità di far caricare le foto al cliente
Ciao ai nostri amici di Elinorlab
Grazie per la fantastica recensione. Siamo lieti di sapere che hai avuto un'esperienza positiva con la nostra app e che il nostro team di supporto è stato in grado di aiutarti. Apprezziamo davvero la tua attività e siamo molto grati per la fiducia che hai riposto in noi. Vorremmo ringraziare i fantastici clienti come te per il tuo straordinario supporto! Sei forte!
Saluti,
Pushpesh e il team di supporto per la personalizzazione del prodotto
Support simply not exists. After installation "get notified when back in stock" field disappears. "Required" field does not force to be filled out.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
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Previous reply:
Hello and thanks for the feedback! Unfortunately you happened to install our app just before the weekend, and now on Monday when our support team is back in, we went in to fix these couple of simple issues... and you had already left this review and removed our app. ***PLEASE NOTE: Our team fixes simple issues like this every day, and each small "kink" that needs to be worked out is different for every theme in the Shopify ecosystem. So every theme has it's quirks, but WE CAN FIX THEM, and we do.
Simply give our team up to 24 business hours (standard for all Shopify apps), and we will get er' done! This user simply didn't give us that time frame to work these simply kinks out for their theme.
Great customer service from Aman! App easy to use and navigate and allows lots of different options to suit your needs
Hello to our friends from SET THE TONE LONDON
Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. Aman is our team's superstar and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Aman, who we know will be delighted to read your comment.
Tanu & The Product Customizer Support Team
excellent customer service! Sheniel went above and beyond helping with my store . i would recommend
Hello to our friends at LopeLocks UK
Thanks for sharing your review with us and the community. We're thrilled to learn that Sheniel was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The Product Customizer Support Team
Aman was amazing in getting the App integrated for me. Now it's time to get the app to do it's thing
Hello to our friends from Bspoke Velo
We are extremely happy to hear this! We appreciate you leaving us this awesome review! We will definitely relay your appreciation to Aman, who we know will be delighted to read your comment!
Cheers,
Pushpesh & the Product Customizer Support Team
Very helpful and quick to response from customer service. Haven't tried the app yet, but so far so good.
Hello to our friends from Paw Five
Thank you for leaving this review! We appreciate you taking the time out to write this! We love having you as a customer and we are always here to help your Shopify store succeed!
Cheers,
Pushpesh & the Product Customizer Support Team
Great customer service! I didn't get it to work at first and got help immediately. Love the pricing model as well.
Hello to our friends at Bellaland
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Product Customizer Support Team
Although the app unfortunately did not work for my store as it doesn't allow dynamic pricing, the customer service, and Aman particularly, was incredible. So extremely happy to help and always there to reply to questions. That in itself makes the experience so much better.
Hi Meraki Scrubs,
It is great that you were able to leave this review even though our features were not what you were looking for! We know that Aman is an amazing representative, and we are happy that he could guide you through the process.
The Support Team