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Super fast help! I was having a tiny issue and within minutes Deep solved it. Thank you so much!
Hi A Second Time,
Thanks for taking the time to leave us this nice review! We take great pride in the quality of our customer support team and Deep is an excellent contributor. We're always here if you need us!
Deepanjoy was awesome and helped me with navigation through the app
Hi Elltee,
Thanks for recognizing Deepanjoy! He's an excellent team member and is highly dedicated to assisting our merchants. Please always feel free to reach out to us!
Aman helpme a lot, he is a big professional.
Hi H Sport Wear,
Thanks for recognizing Aman's work! He is an excellent team member and will be thrilled to read this review. Happy selling!
This app constantly crashes, you have to check it everyday to ensure its options are working. Today noticed options were missing, clicked on app, it had an update of the app. App updated and now I can't see any of my account information. Page comes up blank. Been waiting on support response all day. Customers cannot check out due to issues on the listing not showing. it's good when it does decide to work. but the inconsistency is truly getting annoying.
Hi JAS CRAFT CREATIONS,
We are aware that you are experiencing an issue where product options seem to be getting duplicated when creating new products. Unfortunately, we have not been able to replicate the issue yet. Our team will be reaching out to you shortly to arrange a meeting so that we can observe the issue and troubleshoot it with you in real-time.
Regarding the issue with the email associated with your account, this typically comes from the email associated with your Shopify account, which we cannot alter. We were able to manually update your email address in our system to rectify this, but we still recommend that you doublecheck Shopify to ensure that the correct information is there as well.
We're sorry for the inconvenience this has caused and are determined to make this right for you.
Update 1/30/2024: The problem you are experiencing is due to duplicating a product. When you do this, all of the options show up on the duplicated product. In order to get past this, you will have to create a new product instead of duplicating.
We attempted to meet with you regarding your concerns and you did not want to get on a Zoom call. A representative of our team has also sent you an email. We are going to be attempting to have a call with you within the next 24 hours to assist you. We would appreciate being able to walk with you through everything that you need.
Excellent customer support from Shevaughn.
Hello Designer Bee of New England,
We are happy to hear that Shevaughn gave you great customer support and we appreciate you acknowledging this!
The Support Team
lovely customer service by deepanjoy helped me with everything i needed
Hi Auroratots,
We are thrilled to read such positive feedback about our team. We take great pride in providing the best customer support possible, and Deepanjoy always lives up to our high standards. Thanks again, and please always feel free to reach out to us!
Great App, and even better customer service. Aman, got on a call with me and showed me exactly how to setup my product, why some things work or didn't work. 5/5 Recommend.
Greetings Poyzd,
This is a great review and we appreciate you acknowledging the app and the customer support. We are happy that Aman was able to get on a call with you and help you setup your product as well as explain more about the app.
The Support Team
Shevaughn & Deep has been the best customer service person that I've worked with so far in any sort of technical issues.
First time we had an issue with the liquid error code for our customizer and our customization was not working on our site for several hours. Shevaughn was so amazing in helping us resolve the problem. He is very patient and quickly responded to all my questions.
After that I've contacted several times in regards to help with the customizer app and every time Shevaughn was so quick in resolving the issue and took his time to listen to all of our questions and explain everything very clearly.
Love the customer service and we've been using this app for several years and didn't have a lot of issues with it.
Good day to you I STOLE MY BOYFRIEND"S SHIRT!
This is a fantastic review, and we appreciate the time you took to write it as well as the acknowledgement you gave to our team members, Nicoz and Shevaughn. We strive to give this type of support to our merchants, and it appears that you got what you needed as a result. We are here to help if you need us again. Thanks for being a valued merchant!
The Support Team
Very easy to use app and the customer service is EXCELLENT!
Hi there Team Outfitters Sarnia,
Thank you for leaving us this review and pointing out how great our customer support is! We appreciate you and are here if you need anything.
The Support Team
great service
Hi Helozen,
Thank you for your feedback! We're glad to hear that you received great service. Your satisfaction is very important to us. Thanks for sharing!