Product Options & Customizer , 리뷰 1,641개
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Ive had this app for over two years and it always gave me issues. Sometimes it doesn’t record the options that cost more and that cause issues with my customers. I would have to manually send my clients invoices or they would just cancel the order. Its crashed multiple times and is a hassle to use. HIGHLY DO NOT RECOMMEND!
Hello to our friends at Certified Textures
Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager with Product Customizer.
We appreciate your honest feedback, however, I'm not seeing a recent support request, we are happy to help you resolve your issue kindly reach out to us at support@productcustomizer.com
Tanu & The Product Customizer Support Team
We love the product customizer app. It works perfectly for our store and is at a great price point. Kevon from their customer service department is top notch and has went out of his way on a Saturday to help us with complicated code that was needed for our theme for our website to run properly. Highly recommend this app. Thank you Kevon! You're the best :) Update: We had multiple glitches over and over with this app. We lost hundred of dollars from the app not charging orders as expected. Even after speaking with customer service multiple times in one day, the app still failed. I would use caution adding this app to your store.
Hello to our friends from The Mason Bar Company
Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. Kevon is our team's superstar and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Kevon, who we know will be delighted to read your comment. We appreciate the high recommendation :-)
Tanu & The Product Customizer Support Team
So disappointed, A service that worked well and ok prive wise at $5.99 a month has suddently changed to a service costing $9.99 a month minimum???? Whaatttt??? No advance notice of this- I see my trial runs out in 88 days (ie the old version??). The new version is clunky, slow and not intuitive at all (the old one had glitches but I preferred it) and this one is glitchy too...a rip off...
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
where i can finr product-cutyomizr.liquid file?? its very bad to use..
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
The slowest app I've ever used. Just add a filter for bulk editing then It took you a thousand years to wait. https://ibb.co/Bjdp19b
Hello to our friends at Tmarc Tee
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I am sorry to hear that the app did not work perfectly on your store. We regret that we were not able to provide you with a good app experience. I'm VERY sorry about this, it is not at all what we aim for.
You left us a 1-star review without ever contacting support for help. I am sure we could have helped you with the issue you were facing. It is possible to have a little delay while adding a filter for bulk editing depending on the number of products in your store. However, what you described isn't normal and should not have happened. If you are still facing the issue, please reach out to us at support@productcustomizer.com and we will be glad to help you.
We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process and make double-sure our app is playing well with your theme. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store.
Regards,
Pushpesh & the Product Customizer Support Team
This app has prevented customers from adding products to their cart ON BLACK FRIDAY! and no response from developer for the past 5 days. HORRIBLE>
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
This app is worth more than 1 star to me (would give it maybe 2-3), but there are some really serious issues. I hope that this review would either work as a wake-up call to the developers, or help other developers create better competing apps.
If you're not good with computers and figuring out workarounds to software bugs, do not bother trying to use the conditional logic feature of this app.
In short, the app promises conditional logic, but there are a TON of bugs. I've worked with computers my whole life, so I know a bug when I encounter one. And with this app, I experience them all the time. That wouldn't be the end of the world if the developers were responsive, but they've outsourced the support... and the outsourced support can only handle pre-defined cases, not do any research of their own. I've had a lot of questions / bug reports open with them for a month now. They always promise to get back to me, but without dev support, they can't.
I would have given up on this app because of these bugs, but as far as I understand, this is the only app that runs only on Shopify servers, and is probably the fastest. The others I tested seemed to be slow and unreliable, so that's a definite bonus with this app. If only it did what it promises, I could give it five stars... but right now the practice is so far off from theory, that I'm definitely not happy.
I've been able to get my products configured so they are somewhat usable, but it's come with a lot of workarounds, redesign and just making unnecessary compromises to the customer experience. With the promised conditional logic, it would be totally possible to prevent customers from selecting options that don't work with each other. Because of the constant bugs, I haven't been able to really do this, and have to instruct the customers to check this and that... and if they don't, the products get priced wrong. These kinds of things shouldn't be left up to the customer!
The documentation on the conditional logic is very poor, so I'll give some tips for those of you that value the speed of this app over other apps (if I was doing this again, I would forget about the speed requirement).
1. If you have options measured in feet, don't use the ' character in the name. Bugs will result.
2. If you need to duplicate the options, don't do it in the product view. It may create weird issues, so only duplicate in the view that shows options for all products.
3. Don't plan options that depend on two or more other options. The logic only works on very simple options, and if (for example) your pricing depends on two different factors, you're safer not implementing it in the app logic... it may or may not work.
4. Same thing as with #3, but with trying to use the same option on two different conditions, combining with different option... won't work.
5. Undocumented "feature" that made me lose a couple of days: the "hide" option is more or less redundant. The app automatically hides all the options that have "show" setting on. Trying to hide options results in weird bugs. It was not easy to figure this out, and the support was clueless.
6. There's just a long list of lesser bugs, usability issues and generally bad development work. Please look into alternatives.
Overall I must say I regret I chose this app. It is not being actively developed, even though it would really need that. I've now created over a hundred options and about 10 products in this app, and changing to a new one feels like too much work... I wish I'd known about these bugs and extremely limited support before choosing this app.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
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Previous reply:
Hello friends from Divine Saunas. Thanks VERY much for taking the time to give all this valuable feedback. I am so sorry that the app ended up having several limitations that made it not the best choice for your store. I am taking these items and putting them into our list of improvements that our developers will be looking into in the near future.
Shopify store themes are all so varied and unique that it can be a real challenge to develop apps that are truly versatile for the Shopify space. Up until now, we have done several things with every single store that adds our app:
-Every time a user adds our app, our team manually verifies and configures their install to make sure it works seamlessly with whatever theme they have
-Each time any of our users change their theme, we receive a real-time notification and we take time to manually re-verify their install for their new theme
-And of course, anytime there are questions about functionality, support needs, special formatting requests, advice on how to build out products, etc - we take each one seriously and do our very best to resolve any issues and provide any needed help
That said, we will look into these concerns and work to turn them into fixes! Again, thanks for your patience and understanding with these items - the app will get better and better! And we would love it if you would change your review to the 2-3 stars you mentioned. We are definitely worth that ;) Thanks again!
Does not work! They'll take your money for a service they do not fulfill. Have never been able to download any files my customers have uploaded, I have to email them and ask them for it directly. Complete waste of money!
Hello to our friends from TopLinePrints
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I thoroughly checked your concern and this is something we can fix. The issue with file uploads occur generally when ajax is enabled on your theme. We are also working on a permanent fix which should be rolled out very soon so that you never have to face these issues again. I understand your frustration at not being able to download the files with your orders. I want to assure you that we are working round the clock to address your issue.
Again, we are so sorry about what happened here (it is not normal with our app). We work SUPER hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Product Customizer Support Team
the selections are not loading, very unsatisfied with the customer service - they are never accountable to any issues happening between the app & shopify.
Hello to our friends at ByDaile
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration and want to assure you that the issue is at Shopify's end which is causing your selections to not load on the cart page. To be honest, there is very little we can do apart from following up with Shopify in this particular case. I acknowledge that this could have been handled better and we are going to take corrective steps to ensure that this does not happen again.
If you are open to trying our app again, please let me know and I will personally take care of your case. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store.
Regards,
Pushpesh & the Product Customizer Support Team
Customer service is really bad. They only care about stores that pay a lot of money. Don't expect any help from them. The way to answer is also ridiculous
Hi OneStore,
We do not have any record of you reaching out to our team for support. Records indicate that you uninstalled the application on July 8th, did not reach out for support, and then posted this review on July 14th.
We would be happy to assist you and will be reaching out to you immediately. We’re very confident that we can solve whatever issue you are experiencing.
Stephanie and the Customer Support Team