Product Options & Customizer , 리뷰 1,641개
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The app is great when it will actually load. I find 9/10 times when trying to open the app it now goes to a blank page and I can't customize any products. Really annoying.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
Customer service is terrible. My store has been paused for over a day now because my developers are STILL waiting for you guys to update me on the removal of any of your codes left in my shop as they will need to know this important information in order to get started on their end which is already a long process. I don’t know how long it takes to check for any leftover codes and then remove them and then let me know about it.
They even said that I didn’t give them permission to access the store, but under my accounts they have full access... I tell them this and ask for some urgency and then ...ghosted. Weird incredibly unprofessional.
I will be writing about my experience on the Shopify reviews shortly.
UPDATE: So, it's been literally almost a month now since the closure of my website and what's incredibly frustrating is, I sent an email with everything I would like to look on my site (conditional logic) and I asked if they can help me with this set-up as well as other questions regarding my concerns. Well the next email they send is asking if things are going okay. NO! Why dont you guys read my emails and see that the article does not make sense and is buggy like what someone else mentioned on here. Im trying to give you guys another chance and I was trying to leave another 1 star review, but I can only update my old one. Having said that, I was going to update this once everything is resolved but it seems like that wont be happening. I have different ppl sending me different threads of emails which explains the confusion as well. I would like to speak with the supervisor because I am not satisfied with my service.
UPDATE 5/18/19: After deciding to try out the conditional logic, Sean H has a very condescending tone in his e-mails and I was actually quite shocked when he didn't want to help anymore - wow! It's a bit baffling that as a so-called business you actually refuse to work with a client that you've worked with before just because they left a much-deserved low rating based on the lack of help received. They claim that they have a timeframe to getting back thru e-mails, which was fine. But why not actually read the client's e-mails? I wrote very thorough e-mails clarifying the set-up as well as help on setting up ONE product to guide me, so that I can do the rest. His response was, "As I already mentioned, we don't build out the conditional logic sequences for you." #1, that is a lie because he has never told me that and #2 as a client to the PREMIUM PACKAGE, which states that it provides premium support, I don't see how that is considered "premium" help. Well, not offering to even provide a little support on their end, despite telling them of the confusion of the articles, is a bit contradictory to what I am paying.
Now, they are sending a CRAZY load of e-mails that I don't care for. Why are you sending me e-mails about how my experience was? I mean, really? You refuse to work with my store now unprofessionally and you want "feedback" ... I've gotten at least 1 marketing e-mail per day since he's boldly stated he didn't want to help me anymore as a paying client. All the e-mails are about convincing you to stay (a tad bit ironic if you ask me, but hey!) One (of many) e-mails did ask for a reason for leaving listing 1-4 and asked for a reason not listed, well, here is number 5. I was told you didn't want to work with me anymore!
Thank goodness for BOLD Product Options app for jumping into action and helping me out again. They also stated it was confusing why this app did not want to help me anymore after I've been a long-time customer. But BOLD really are willing to help! If you need an app that provides awesome conditional logic AND most importantly, GREAT customer service who isn't sarcastic, condescending and contradicting like Sean H, please try BOLD Product Options!
Hopefully, you were still able to treat your team with the pizza party without my money. Good luck to you!
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
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Previous reply:
Hello friends at Artemis! Sorry about the delay. Looks like it's been less than 24 hours since last reply... our gal Danielle will be doing that work here in the next little bit, and will email you as soon as it's ready. Hope we can convince you to up your review for us at that time :) We work really hard to take care of every client interaction within 24 hours.
• WITHIN A COUPLE HOURS of this review, we performed the requested action for the store owner, and I (Sean, the Customer Success Manager here) emailed the client directly twice to make sure they were properly taken care of.
UPDATE: This client went to a different similar app after their first review comments. 3 weeks later they emailed me and asked for help again to come back. So I worked for 2 days to clearly explain the process of getting the other app's coding off, which they did. We re-installed our app's coding, got them up and running. Client emailed asking us to build out their product options for them in the app, which unfortunately we don't do. Tried our best to explain this, point the client in the right direction for how to get that done... then the client's tone suddenly changed to one of anger and they swore to leave us bad reviews everywhere they could online, and cancel and go to another app again. Unfortunately the MANY hours we spent helping this client over the last 5 weeks has been in vain. In the end, we are glad they found another good option, because we can't continue to spend hours of time helping a client who ends up verbally abusing our team. We work VERY hard to help every client, but some clients simply won't let folks help them. Glad this client found a workable option for their needs elsewhere.
-Sean, Customer Success Manager
Product customizer worked ok. At first I got it to add text boxes to some products and eventually set it up to extend the options I offered in my store. They are usually pretty fast on replying about questions or problems, but when I finally decided to remove it from my store because the integration was messy and confusing to my customers and myself I had a big problem. Before I deleted anything, I asked them if my website would work as it did before the install when I deleted the app. They assured me it would and I went ahead and deleted the app. The next morning I began to get emails from customers telling me there was a problem with the CHECKOUT on my website. I am not sure how much money this problem caused me for the half a day it was unresolved, but it is a lot more than the service they have provided. I sent them an email asking for help and no one got back to me. Is this because now I was a non paying customer? In a last ditch effort, I contacted shopify help and they were able to go in and clean up the mess they did on my site after about 20 or 30 minutes. If you value your business, do not have them modify your website. The integration they do is messy and unappealing.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
Code screwed up my site by automatically adding extra charges to cart and it took days for them to respond. Never fully fixed the issue or offered an explanation.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
I think that the app has been down for some time. I need you to fix it thanks.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
The technical support department is too bad, always prolonging the support time, badly affecting the business. 1 star
Thank you very much for leaving us this feedback. This is Sean, the Customer Success Manager with Product Customizer.
I see that your unique theme was causing a rare issue with compatibility with our app, and it did take our support team longer than normal as they tried to get to the bottom of it. I'm VERY sorry about this, it is not at all what we aim for.
We would love the chance to try this again? I can personally make sure you are 100% taken care of and get our BEST developers to get it right for your stores theme right away.
Please let me know if I can help you with that? Again I'm very sorry about your experience.
Sean H - Customer Success Manager
Very buggy..several issues with loading, app doesnt work from time to time. No solutions for simple issues.
Hello to our friends at My Baby Babbles
Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager with Product Customizer.
I want to extend my sincerest apologies for the negative experience that you had with our app. I understand your frustration and we are so sorry about what happened here (It is not at all normal with our app.)
We do appreciate your honest feedback, it provides us an opportunity to make things even better for you and other merchants going forward, with that being said we would love the opportunity to work with you to find a solution reach out to us at support@productcustomizer.com
Tanu & The Product Customizer Support Team
This app killed my website. Please do not use.
For a second time, as soon as I ran the setup wizard, this app disabled the add to cart button. The first time they fixed it within about an hour, the second time they couldn't fix it and blamed shopify.
Please do not use this app. This has severely impacted my business.
Hi Sup Drinkware,
We’re sorry that you have had difficulties with our application, however we want to reiterate that the problem you’ve encountered was not due to any malfunction of our application. The root cause of the issue was that the cart drawer was disabled on the theme settings. We cannot determine who made this change, but our setup wizard does not touch this aspect of configuration.
We would not recommend using Product Customizer if you need to add options that cost the customer extra. The app has a serious glitch that causes those charges to stick around in the cart even after a customer removes the associated product from their cart. The issue has persisted for months, and the developers have been unable to fix the problem. (Communication on the status of the efforts to resolve the glitch was also very spotty, which just made it more frustrating.) We ended up finding another solution -- for us, that was using Shopify's variants feature -- because the app was costing us too much money in lost sales. It was also a nightmare for our customer service team. Hate to leave a bad review as the idea of the app is great, and the conditional logic feature is one we haven't found elsewhere. But ultimately we'd recommend finding a different solution -- Product Customizer just isn't up to our standards.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
------------------------------
Previous reply:
Friends from KMM,
This is Sean, the Customer Success manager here. Our apologies that our app caused this persistent issue with your store's theme. In rare cases a theme is just too custom for us to find a fix, but that is very rare indeed. Thanks for giving us a chance and I'm sorry it wasn't all you hope it would be! If there is ever anything we can do for you to help redeem your experience (if and when you change your theme in the future) please do let us know.
We try our hardest to solve 100% of client issues, and it really bums us out when one can't be resolved. Thanks for your communication.
Updated my product in my store. It doesn't showed inside this apps. ZZzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
Hello!
This is Sean, the Customer Success Manager for Product Customizer.
I'm so sorry that there was a delay between when you updated a product on your store and when it showed in our app. Usually that takes 1-2 seconds... sometimes if it is a bigger change (or a whole bunch of changes), it can take 1-2 minutes.
Can you let me know if you saw that issue again? It should be VERY rare with our app.
We are always also working on improvements to our app, so we will be working on this right away! Thanks so much! Let me know if there is anything we can do for you to earn a better rating here... we try very hard to give 100% of our clients an AWESOME experience, 100% of the time! :)
Sean H & The Product Options & Customizer Support Team