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Kevon was an amazing help. I had a lot of small details that I needed to adjust and he did them all in a quick and timely fashion.
Hello friends from Moce Sports!
Thanks for the good word here about our app, and the time you took to leave it! So appreciate it. Kevon rocks for sure -- so glad he was an amazing help and the support was quick and timely!!" May Moce Sports be massively successful!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
So disappointed, A service that worked well and ok prive wise at $5.99 a month has suddently changed to a service costing $9.99 a month minimum???? Whaatttt??? No advance notice of this- I see my trial runs out in 88 days (ie the old version??). The new version is clunky, slow and not intuitive at all (the old one had glitches but I preferred it) and this one is glitchy too...a rip off...
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
It is fairly easy to setup. I had a little trouble using the setup wizard, but the online support was amazing!
Hello to our friends from Momentum Essentials
Thank you so much for taking the time to leave this excellent review. We're glad we could be of service to you and hope we can assist you again soon.
Cheers,
Pushpesh & the Product Customizer Support Team
Update: I keep being amazed by the service! Thank you for all your hard work Shevaughn!! You are an awesome Human!!! You make my work so much easier!!
Definitely Recommended! Great Customer Assistance! I had a very difficult time before this app, but they swooped in and Recued me! Thanks Guys! Great Job!
Ref > I'm using this app to add options under my products for personalization.
Hi TLK_OudBoutique,
Thank you so much for the glowing review! We're delighted to hear that Product Options & Customizer has been able to support additional personalized options for your store.
We always strive to provide the best support possible, and we're thrilled that you had such a great experience with Shevaughn! Making our merchants' lives easier is a core value of our support team, so it is truly gratifying to hear this feedback. As always, we are here to help!
Tanu & The Product Customizer Support Team
Sean is THE man. Customers come first at Product Customizer. Highly recommended.
This app works. Check hawkinswoodshop.com to see it in action on the product and checkout pages.
Hello friends from Hawkins Woodshop!
Thanks so much for the message here. This is Sean, the Customer Success Manager with Product Customizer. As soon as this came to my attention (the next morning), we took several actions to make it right. Got our best tech guys looking at this, including myself later that evening. It seems that several pieces of redundant code in multiple theme files had added ended up causing a sort of "terminal code loop" - and as soon as the redundant code snippets were removed, the problem was solved. The store still has our app, multiple products are customized and are working as expected. I also immediately made this store "free for life" with our app because of this alarming issue, with our quick and sincerest apologies.
We would love it if you all felt we deserved a couple more stars at this point -- we certainly worked as hard and as fast as we could to rectify this issue with all the tools and techs at our disposal. Thanks so much for your awesome understanding here with this very rare issue! :)
-Sean & The Product Customizer Support Team
Quick customer service! Got my questions answered and we were on our way. Very helpful for adding variants to products.
Hello to our friends at Magic City Monograms
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support!
Tanu & The Product Customizer Support Team
This was the perfect app for us at Honeymellow as we specialise in personalisation. In just a few minutes we had installed the app and were busy adding to products multiple options or boxes in which to write text.
It has totally transformed the shopping experience for our customers making customisation quick and easy. A huge thank-you to the team behind this app for creating such a brilliant product and at such a small price too.
Great customer service! There's a chance this isn't the right app for my site but their customer service was helpful in explaining what this could help me with and what solutions they've seen work for other people in my specific scenario. I really appreciate the help!
Hello to our friends at Colleen Park
Thank you for the amazing review and the recommendation. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Product Customizer Support Team
where i can finr product-cutyomizr.liquid file?? its very bad to use..
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
Such a great app to have when you need to add product variants in your shop. The person who helped me made sure that I set up the product correctly! I'm currently using the free plan as, right now, I only need to customize one product in my shop but will switch to the paid version once I need to customize more products in my shop!
Greetings Seaside Haven Candle Company,
We appreciate your 5-star review and we are glad that you recieved the assistance you needed to set up your product. It is always great to hear how Product Options and Customizer can make your product stand out! We are here to assist you with anything you may need.
Stephanie & the Customer Support Team