Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 88% recensies zijn 5 sterren
  • 6% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 4% recensies zijn 1 sterren
8 januari 2024

It is a great app, and I am shocked that the team decided to have a free plan for such a great app, I did run into problems with my theme but the support team was super helpful and also responded to all my messages way faster than expected. Great Product, Would recommend. But, as a little heads up, You do need to have a Shopify store 2.0 theme for it to work!

SegPrint Studio
Australië
5 dagen gebruiken de app
Product Customizer heeft geantwoord 10 januari 2024

Hello SegPrint Studio,

Thank you for leaving this great review and giving information to future merchants regarding Shopify 2.0 theme. We are glad that you reached out to support for assistance once you needed it. That is what we are here for!

The Support Team

6 december 2023

Although it has been a little challenging figuring things out Shevaughn at customer service has helped me to fix the things I need to fix to give my customers the best shopping experience possible.

Gift Hut USA
Verenigde Staten
11 dagen gebruiken de app
Product Customizer heeft geantwoord 8 december 2023

Greetings Gift Hut USA,

Thanks for reaching out to us to help you get your app set up to promote the best experience for your customers. Shevaughn is a great support team member and we appreciate you acknowledging his assistance. Please reach out if you need anything else!

The Support Team

Bewerkt 28 maart 2024

The customer service support offer by Kevon and Aman has been top-notch. They are usually pretty on it both in terms of response time and ability to make small changes within the app. The only reason for not full five star- some of the features of the app seem to work intermittently.

UPDATE 3/29/2024
We had a brief outage and Deep and team were quick to address it and get the issue resolved. They had it resolved within Half Hour. They responded to my initial email within minutes. Really appreciate this team.

Organic Climbing
Verenigde Staten
Meer dan 9 jaar gebruiken de app
Product Customizer heeft geantwoord 21 september 2022

Hello to our friends at Organic Climbing

Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer and that Kevon and Aman were able to assist you in setting the app on your store. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

16 oktober 2013

Excellent tool - simplifies the entire process of variables and custom elements. Quick install and solid instruction and documentation.

cherryBLOX
Verenigde Staten
Bijna 9 jaar gebruiken de app
20 maart 2022

Not exactly what i want, but it works for now. Not the quickest support, but they will make sure they attend to you. thanks guys.

IF & Co.
Verenigde Staten
Meer dan 8 jaar gebruiken de app
Product Customizer heeft geantwoord 22 maart 2022

Hello to our friends at IF & Co.

Thanks for sharing your review with us and the community. We are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed! We appreciate the high recommendation.

Tanu & The Product Customizer Support Team

Bewerkt 14 februari 2017

The Product Customizer app saves me so much time and money!
Lots of rings we sell comes in the customer's choice of 24 different sizes, plus 5 different material options, plus 13 different center stone shapes, PLUS 9 different center stone sizes! These multiple different options used to mean that every ring spent hundreds of SKUs and without upgrading to a higher level of Shopify, I'd be limited to a very small selection of jewelry.

This app allows me to add different product options without the hassle of a 100,000 excel sheet for each product import -- and the saved sets make it a task that takes less than 5 seconds for each product.

I love it!

That said, my only wish for this product would be that it would allow for different product options input by Product Optimizer to update the cost of the product (like having different variants in Shopify does). Update: February 2017 I had asked for this variant pricing option for a year or more and it looks like the team at Product Customizer added this feature. I'll be using it soon.

Cubiczirconia
Verenigde Staten
Bijna 8 jaar gebruiken de app
Bewerkt 16 december 2022

I have used this app for years, but the recent update has created issues without any warning. Hoping that in the new year they can resolve the flickering at checkout as it has an impact on user's trust at a crucial moment

Lucy Coggle
Verenigd Koninkrijk
Bijna 7 jaar gebruiken de app
Product Customizer heeft geantwoord 6 december 2019

Hello friends from Lucy Coggle!

Your store is awesome! Glad our app has supercharged your store conversion! We feel think our app is great too :-) Also, we're proud of our staff and glad they provided you good support. Appreciate the top notch review... Hope your Lucy Coggle products sell massively!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

9 oktober 2019

Overall, solves a need. Easy to add and edit options. The way it calculates price differences is bulky though, based in small coins instead of a whole. Makes pulling reports more difficult as well as changing/upgrading themes. Support is helpful

ColsenKeane Leather, LLC
Verenigde Staten
Meer dan 6 jaar gebruiken de app
Product Customizer heeft geantwoord 9 oktober 2019

To our friends at ColsenKeane Leather -

Thanks SO MUCH for the great review! We appreciate you taking the time to share your feedback :-)

We love what we do and hope that your store is super-popular online!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

12 november 2013

Product customizer has really helped with creating my new website. It is definitely beneficial in that if your business has very specific products that need multiple options like our business, it will save you many hours of work. The only downfall so far has been that if you forget something you cannot add it once its been saves. You have to start all over which if you have invested in a lot of hours this could become a true headache. I am told there will be a update to these issues and am currently waiting for this to launch because I have about 500 products that I need to fix but cant. Since I am new and learning as I go this is the only issue I have run into. Once they add these fixes it will be a perfect app

Shimmery Creations
Verenigde Staten
Ongeveer 6 jaar gebruiken de app
Bewerkt 30 maart 2023

Update 3/30/2023 Support team has been super easy and quick to help us with our issues we've encountered.

Very Indepth Application, however, we do encounter quite a bit of lag between the application and Shopify when we are doing a mass update to our products. A wonderful feature would be the ability to update the order of options in a template that automatically updates the order of options to the products that template is assigned to. We find ourselves have to remove all options from our products and reapplying the template each time we change the order of options in a template. Also to be able to apply rules to a template without first have to do it in the product customize page would be amazing.

Dynamic Designs
Verenigde Staten
Bijna 6 jaar gebruiken de app
Product Customizer heeft geantwoord 19 mei 2020

Hello friends from Dynamic Designs!

Thanks for leaving this feedback. Mass-updates to products where thousands of changes are taking place with one click do unfortunately take a little time to flow through all back-end systems. But we will be looking into other ways to speed that up.

In regards to the limitations with making changes to templates that lots of products use, I am adding this to our product roadmap now. I agree that those functions would be really helpful. I've emailed you directly as well. Hit me up when you can - thanks again so much for your help!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team