Recenzje (1 683)
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It's a big endoresment for an app if I am willing to pay for it, but this app has done a lot for my sales. Being able to add a text box to my listings so that customers can add a personal message had been a big plus for my customers, and my conversion rates!
I requested to stop charging me and even removed the app 'Product Customizer' but I have still been charged $9.99 recently
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
The Product Customizer app gets 5 stars from me because their customer service is phenomenal. Responsive, nice, friendly, and very helpful!
Not to mention, their app helps me to provide my customers with customizable products as well :)
perfect app, great customer service, i didn't know how to install the app and they were very reactive and helped me install it
Hello to our friends at My Beloved
Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
Just installed the app and had to reach out to support for help in installing it and a bit of css styling. Support was great. Made the process very painless and got my options showing on my product page quickly. Very happy so far.
Hello to our friends from GemstoneJunkey.com
Thank you for leaving this thoughtful review! We appreciate you taking the time out to share this review with us and the community! We are delighted our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Product Customizer Support Team
Just started using this app and while I'm still sorting everything out i do need to acknowledge how awesome their support is. They've helped me through a couple issues and from what I can see about the app it's extremely flexible which is exactly what i was looking for. Great app!
Hoping that support gets better. We had an issue where the prouct dropdowns we created stopped calculating and adding the extra charges to the customization. For example, we might offer customers the ability to upgrade to white glove delivery for an extra fee. This is currently not adding the extra fee at all. When I recorded a video gif of the problem and sent them a link, they tried to say it's slow internet even though my gif clearly shows the blunder happening. Hoping to update my review once they fix it, but going on day 3 during one of the biggest selling periods of the year for us (mother's day) without a fix. UPDATE: Customizer has been fixed and is working, although I'm going to keep this review at 3* until it works solidly for a month without a hiccup.
Hello to our friends from BedPlanet
Thanks so much for sharing your experience with us! We really appreciate you taking the time to share your feedback and being so open with us. We're really thankful for amazing customers like you and we hope your store scores it big online! :-)
-Melissa & The Product Options & Customizer Team
The application is really very cool, the support is fast and active, especially AMAN, he is really friendly and helpful. I advise everyone
Hello to our friends at Lonixe
Thanks for sharing your review with us and the community. We're thrilled to learn that AMAN was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The Product Customizer Support Team
These guys were brilliant, understood what I was trying to achieve and helped me through the process start to finish, with professionalism, skill and a bit humour.
These guys were brilliant, 7am, they jumped on a call and helped make some modifications after customer feedback. Polite, professional and know their stuff!
Thanks again
Hello to our friends at My Store
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Product Customizer Support Team
The product itself is pretty awesome, easy to use and does exactly what it says on the box...but what really got me was the customer service. It was unbelievable...someone responded to me within the hour, and they set everything up for me nearly instantly! Totally worth it just for the customer service alone.