Product Options & Customizer

Unreliable App – Causing Significant Business Losses

I’ve been using the "Product Customizer" app for some time, and unfortunately, I’ve faced numerous issues that have seriously impacted my business. Most recently, the app completely stopped allowing customers to add products with file uploads to their cart, which has caused a major loss in sales since this morning. This is a key feature for my store, and when it doesn’t work, it directly affects my revenue and customer experience.

This isn't the first issue I've experienced. Previous bugs with the app have also disrupted my business, and while support has been responsive in the past, the frequency and severity of these bugs have made it difficult to rely on the app for consistent performance. As a business owner, I depend on reliable tools, and these ongoing problems have made it challenging to trust this app.

I hope that future updates will address these issues, but based on my experience, I cannot recommend this app to other store owners who need reliable customization functionality.

When this app goes wrong... which it can do, they are extremely slow to fix the issue with your store and are not bothered about you losing sales and money. Can take them long times to fix problems and support staff can just ghost you.

Would not recommend... lost thousands when they refused to make simple fixes over night. If anything goes wrong out of hours be aware that they cannot fix and you will have a broken website all night and make no sales.

Simply needs to be banned from the store. its buggy. service is one of the worst I've come across.

THIS IS THE WORST APP EVER! WORST CUSTOMER SERVICE. The app is SUPER glitchy and works when it wants to. You have to ALWAYS reach out to customer service to get anything to work and then they just do it for you instead of teaching you HOW to do it yourself so you don't need them. We've used this most of this year in 2024 and it is the most frustrating app of all time. BEWARE!

It is not working and is showing on the product page. Nobody is replying on Support.

UPDATE 4/15/25 I have to say, over the years we have worked through many ups and downs with the Dev team at PC. This app is not what it used to be.

I am not sure if the App sold or just got rid of all the original developers that could do quick fixes in minutes but recently we have experienced more and more glitches compared to past years using PC. Previously although inconvenient the old team at PC was super responsive and fixed things right away.

Today when we were getting help from the Product Customizer team on a glitch that was happening with 1 of our 30+ Customizable products the attempted fix instead removed all our customizer options on our site, we let them know right away and since have emailed for help multiple times and nobody has gotten back to us so currently our site is not usable to order on, and we have a loss of income as well as frustrated customers. After years of recommending this at this current level of service I cannot stand behind our previous years of 4 and 5 star reviews.
UPDATE 12/3/2024
Experienced a glitch with recent PC update that was launched affecting our sales during busy Holiday sales season but through the chat they fixed super fast thank YOU!!! Wish they sent a note to users when they plan to do an update instead of us just randomly finding out when customers cant order.

UPDATE 10/24/2024
Multiple - Outages and issues - customizations not consistently working, customers operating from multiple browsers having issues. Was told that we needed to update the Shopify Theme we use so we did and with some help from the PC Dev Team (Aman) it is now working

UPDATE 3/29/2024
We had a brief outage and Deep and team were quick to address it and get the issue resolved. They had it resolved within Half Hour. They responded to my initial email within minutes. Really appreciate this team.

Initial Review 5/2015 The customer service support offer by Kevon and Aman has been top-notch. They are usually pretty on it both in terms of response time and ability to make small changes within the app. The only reason for not full five star- some of the features of the app seem to work intermittently and is very glitchy, this has cost us heavily in terms of sales when the customizer is down.

We have been a Product Customizer client/user over 8 years now. Our entire business is based on custom names, addresses, graphics, etc. to laser engrave and embroider on a wide variety of luggage and equipment tags. Two years ago, we gave this app the 5 star review you can read below. However, in the past year we have had multiple issues with the app not processing our customers personalization options. This is a huge issue as it give our customers a negative view of our brand. I have now changed my review to 1 star as I have lost all trust in this app. While the app ultimately starts to work again, the team can not ever tell me what the root cause is for the issue. Today, it happened again. This is unacceptable. MY OLD REVIEW: In those 8 years, we have only had to reach out 3 times, the latest happened this weekend when we updated our store theme to the latest version. The team quickly responded with a solution and stayed in communication the whole time - allowing us to test and publish our update. Highly recommend! Thank you for the many years of great customer support.

ALL Shopify users,

HORRIBLE! and SACAM

Been with them for 8 years and they started an $99 for a plan (no other app as at that point)

They switched for a $24 a plan (Not idea how long ago) Most likely years ago....

Never told our company, been charging us $99 a month for 8 years when they have a plan (That we use for $24) We are not in the business of watching is an app changed a plan for a fraction...If you are a customer since they started, is just common sense to let us know.

They agree to return $300 ... make the math at $99 a month for 7-8 years... NOPE

No one will answer just someone called AMAN, no phone calls, no managers NOTHING.

After a month of e mails back and forth they just charge again $99 on June 27th.

No solution.

And actually, the app is not even working on my website that's been 11 years in business.

DO NOT GET THIS APP

Plenty of others more reliable.

Amanda from Shopsabs2b.com

You can e mail me if you want to see all e mails with AMAN with NO solution and Thousands of $ to them.

ceo@shopabs2b.com

Thank you guys and e mail me.

This app constantly crashes, you have to check it everyday to ensure its options are working. Today noticed options were missing, clicked on app, it had an update of the app. App updated and now I can't see any of my account information. Page comes up blank. Been waiting on support response all day. Customers cannot check out due to issues on the listing not showing. it's good when it does decide to work. but the inconsistency is truly getting annoying.

Frequent Bugs and Unreliable Performance

I've been using the "Product Customizer" app for a while, and unfortunately, it has caused several issues that have negatively impacted my business. Most recently, I encountered a serious problem where customers couldn’t add products with file upload options to their cart. This has resulted in a significant loss of sales, and it's been very frustrating to deal with.

This isn't an isolated incident—there have been other bugs with the app that have disrupted my operations before. While the support team has tried to assist, the app’s reliability is a major concern for me. Running a business means I need tools I can depend on, and unfortunately, this app has failed me during crucial times.

I hope they improve the app soon, but for now, I can’t recommend it to anyone who needs a dependable solution for their store’s customization options.