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Great app, it saves me a lot of time. The customer service is fantastic, all my questions were answered within 1 days and people seems very flexible and helpful. I wish I had chance to add images in each customization field.
App was not working properly and I waited 5 days with no reply to emails from support and have had to delete the app. I do not recommend it and have found an easier to use app.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
Kevon E. provided outstanding customer service...Very knowledgable employee. Good Job!! i do reccomend the service
Hello, Trendlocker.co & Team,
Thanks for your review, we really appreciate it. Glad to know you had a positive happy experience. We're really glad and lucky to have Kevon with us!
You can contact us anytime for any app-related support.
We wish Trendlocker.co great successes and all the very best!
Cheers!
`Harish - Customer Success Team
This app is a must for us, given that we offer custom monogrammed products. The service is slow with unnecessary back and forth but helpful in the end.
Customer service is MAGNIFICENT!!! Their response time was like no other via email and they were able to get the kinks fixed!!!!
Hello to our friends from cr8tionofhappiness
Patricia, thank you so much for leaving us this awesome review! We really appreciate the kudos! We are glad we could help, don't hesitate to reach out to us if you have any more queries.
Cheers,
-Pushpesh & the Product Customizer Support Team
v good, the video tutorials really helped. For someone who never altered code before it was pretty painless thanks!
Very user friendly, makes customizing your products quick and easy!
Really great customization features and support is really good to help make sure everything is set up properly. highly recommended!
Hello to our friends from NFTProject
Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
I used this app to help me add a specific customization where some items would require an up-charge. Even though the app did not work perfectly at first, tech support was quick and helpful! Questions were answered on a Sunday. Tech support kept e-mailing me as well, making sure that everything was working correctly. Great experience!
Hello to our friends from CoffinComicsShop.com!
Super cool of you to leave us this positive review! We appreciate you using our app! Is there any way we can serve you better to earn that fifth star? Do let us know - it is truly helpful!! Hope CoffinComicsShop.com is massively successful in ecommerce!
Sean & The Product Options & Customizer Team
This App was exactly what my client was looking for. I was so glad to find it and not have to code this feature myself!
There was a slight conflict with the theme we were using, but these guys worked hard to figure out the issue as soon as they could, and communicated with me throughout the process to let me know they were still working on it. They figured it out quick and the app is working perfectly for us now.
Hooray!