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Very helpful app! Simple to set up and easy to use. My shop sells monogrammed jewelry and accessories and being able to set up colors, styles and characters is a big help!
Great customer service with Yaneeke P. Otherwise, pretty disappointed that we can't view our live upload.
Hello to our friends from Puck Knob
We’re pleased that Yaneeke was able to resolve all your issues with the app promptly. We’ll make sure we pass your kind words along to Yaneeke, who we know will be delighted to read your comment. We really appreciate you taking the time to share your feedback and being so open with us. The live preview feature that you requested is on our roadmap and we will be launched soon. We're really thankful for amazing customers like you and we hope your store scores it big online!
Cheers,
Pushpesh & the Product Customizer Support Team
I đin't see PRICE in "Creat new option" on this app , please help me to clear it thank you so much
Howdy! Sean here with Product Customizer. Thanks for the positive review, and for this note! I see we did email you already with this info. Hope that got you what you needed - if not, please email us at support@productcustomizer.com and we are always here to help!
Much appreciated and we hope Soldierconner store is super successful online! :)
Sean & The Product Customizer Support Team
The app claimed to do what I needed, however the software didn't work properly and consistently and their customer service failed to help after repeated requests over a two week period. I will update this review should they decide to remedy this.
Hello to our friends with Heinrichs Jewelry,
Sean here, the Customer Success Manager with Product Customizer.
I just reviewed the convos and it looks like from May 21 - May 24, we left you hanging. I'm SO sorry about that. Obviously we have some work to do at this point with our support team so that we aren't losing track of these conversations. That is not the way we want to do business, and it wasn't intentional. I will be doing what needs to be done to make sure that doesn't happen to any of our valued clients in the future.
That said, I now have our tier 1 developer looking into this for you to try and get to the bottom of it and get it finally resolved. First off, he is doing an inventory "refresh" on your store right now, which will take a few of hours (sometimes up to 12) to complete.
Let's see how that does, then re-check later this afternoon. I am in Denver (12:22pm MST my time presently)... so I'll be here. And Ainsley will be here for the next 6-7 hours... and I am back in first thing tomorrow mornings, so doing everything in our power to get this fully fixed for you asap.
Thanks again for your understanding. I feel terrible that we left you hanging.
Stay tuned for another email from us in a few hours if you would...
Sean H
Shevaughn was an amazing help! answered all my questions, and even helped when i had an issue right away~ recommend!
Hello to our friends at ✨ Boo Boos Boutique ✨
Thanks for sharing your review with us and the community. We're thrilled to learn that Shevaughn was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
Not sure if the 5 star reviews are paid, but the app is buggy and we cant tell which orders have selected flavours. And that affected our operation in terms of packing. We contacted the support but the response is slow and kept saying will check with development.
But no news so far. For an app at this price we expected better supported and quality.I have to keep chasing for a response when the team should have gotten back on their own.
Hello to our friends at NestBloom
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I am sorry to hear that the app did not work perfectly on your store. We regret that we were not able to provide you with a good app experience. I'm VERY sorry about this, it is not at all what we aim for.
This seems to be a very peculiar issue with the custom theme you are on where the item customizations/app data are not being carried over to the cart. If you are open to trying the app again, please let me know and I will arrange for our best developers to look into your case ASAP.
We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process and make double-sure our app is playing well with your theme. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store.
Regards,
Pushpesh & the Product Customizer Support Team
Wow, just wow. Not only is the app amazing, the customer service is second to none. I emailed at 10:30 PM CST, and the code was updated by 10:39--and this is for the Free Plan! Not only that, they matched the style of my site, which is what frustrated me with the other apps (they didn't match my aesthetic). You cannot go wrong with this app!!
Hello to our friends from Klpdesign
Kayla, thank you for the wonderful review! We’re pleased that we were able to provide you with excellent service. We really appreciate you taking the time out to share your experience with us. Do let us know if there are any other ways we can serve you - you rock!!
Cheers,
Pushpesh & the Product Customizer Support Team
I encountered some problems during the installation. It may be that the theme and the app are in conflict. They are very timely and patient to help me deal with it.
Hello friends from leatherpop!
Thanks so much for this kudos! We love that you recommended our app out there, and that you felt our support was timely and patient. We work hard at providing good support ;) Best of luck to your store!!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
This app is essential for anyone looking to offer custom products. Very easy to follow instructions, and it's extremely user friendly.
Keep it up BoxKite! Great job
It's a really crappy app. I'm not sure what's up with all these good reviews. I never write reviews, but I felt that this was justified.
In theory, it sounds great. In practice, it's total junk and their support is horrific. They take 3 to 5 days to respond and they have no sense of urgency. App does not work as it should nor does it do what it claims. Their demo page is sketchy because they're using a custom checkout page. It will not work the same on your shop unless you have Shopify Plus. Even then, you will still have inventory management issues because of the way the options are added. Not going to go into details here, it's nor worth my time. Save yourself the headache, trust me.
Ah, and removing was a PIA, it leaves a huge mess behind.
Pass.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team