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Deep was extremely helpful and worked out a solution for me in a short space of time. Highly recommend!
Hi Xiggle,
Thank you for recognizing Deep! He is a fantastic member of our team and always provides top notch service. We are always here to assist!
great service
Hi Helozen,
Thank you for your feedback! We're glad to hear that you received great service. Your satisfaction is very important to us. Thanks for sharing!
Absolute blessing. I have been searching over and over for a product customizer and finally found this app. The best part is they will get on a call with you, 24-hour customer service, which is excellent!!!
Shevhaugn, was so understanding and helpful. I am a WordPress guy trying to design a Shopify store; therefore, his help was greatly needed. Thank you for all your help, Shevhaugn!!
Hi BarknBloom,
Thank you for taking the time to write us this review! We're very happy to hear that our app has fitted your needs so well, and its always great to hear such positive feedback about a member of our support team. Shevaugn is a rockstar and we're thankful to have him on our team!
Amazing customer support 1000/5 stars! Came in the live chat with a problem and they fixed it instantly for me! Great app!
HI Stelesso,
Thanks for the 1000 star review! We wish Shopify would support that! We take great pride in the quality of support and believe strongly in the value of live chats. Cheers and happy selling!
I am a day one user, and I will say their customer service is OUTSTANDING! They responded promptly (I think it took 2 minutes max), and they immediately started helping with my store.
Thanks again!
Hi Fitzwater Leather,
Thanks so much for the kind words! We have an outstanding customer support team who always go above and beyond for our merchants. Cheers and happy selling!
Always very helpful and super friendly!
Hi Premier Lacrosse League Shop.
Thanks for the positive review! Please always feel free to reach out to us!
The app is good but the customer service is so so amazing and helpful- would defo recommend!!
Hi Named Jewellery,
Thank you for this outstanding review! Our customer service team is super dedicated to creating the best experience possible for our merchants, so this type of feedback is music to our team's ears. Please do not hesitate to reach out to us for any future needs!
I would recommend this to anyone trying sell products with pictures or other options that need to be added. The person who helped me was amazing. I appreciate him so much. He took so much stress off me. He deserves the biggest raise. Thank you thank you thank you.
Hi RLS Creations,
Thanks so much for this wonderful review. We're thrilled that you are having such a great experience with our app and the team supporting it. We always strive to provide the best service possible and are gratified to hear that we've hit the mark. Thanks again!
App is well-designed, but not intuitive to setup initially. Also, discovered a terrible bug that causes massive multiplicative cart checkout totals when adding the option with Product Customizer to the cart. Unfortunately, you are blaming this on a recent update with Shopify, but Shopify is saying to speak to you as the vendor.
I am not used to getting this runaround. This is a critical issue that is preventing us from making sales in Canadian (CAD) dollars. We had just released our product and we have this less than ideal experience with Product Customizer, which is a shame :-(. We have 8 days left on the trial, and so far not a good experience. We really wanted this to work.
Hi Bird Board,
We are very sorry that we were not able to resolve your problem in a timely manner. We are aware of the issue with Shopify Markets. Our team went in and resolved the issue, which stemmed from fixing the Item customization product price at $25 for each market when it should only be $0.01 we have adjusted this for you and are terribly sorry about the delay.
The Support Team
So far it is great:) The support team is very supportive with the questions I had for the app.
Hi AEGI KOYA,
Thank for sharing your experience with us! We're happy to see you had a great experience with our team. Thanks again!