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Needed some assistance and they got right on it. A1 service
The team correcting some code problems on my product pages, completely destroyed my pages! After trying to contact them to solve the problems on my product pages caused by their application, they do not want to answer me anymore, because they did a stupid thing that they can not fix, it's crazy when you know how much we pay them !!
Thanks for taking the time to leave this review.
I show that you emailed us on July 17th asking for help - just before the weekend unfortunately. On July 20th our agent Daniel was actively looking into your issue (and you were kind enough to follow up with us by email that same day). Daniel then continued to look into it on the 21st and was a bit stumped. So I emailed you on the 22nd letting you know we were actively looking into it and promised you a response that night from our best tech agent. On the 23rd we each exchanged emails and Daniel's last reply to you is that perhaps you were looking at a different store of yours than the one we had been working on... because he had fixed your issue at that point. His last email to you was:
Hello again,
Are we looking at the same shop? (link)
See attached image...
Regards,
Daniel
And we have not received a reply from you since then... please let us know if you still have concerns or issues here, we really want to make sure things are the way you need them to be now.
And we hope you'll consider changing the review to more stars when you are satisfied? Thanks so much,
-The Product Options & Customizer Team
I would recommend Product Options & Customizer for all who use Shopify and need to put into place special options. I was so lost as to how to go about this, and I was in a chat with a representative. This representative fixed my issues with ease, quickly, and was super respectful. I was able to customize my Boutique to suit my needs as well as my clients. Am a customer for life!
Hi Keep Pressin On Nails,
Thank you so much for the outstanding feedback! We're so thrilled that you had such a great experience with our app and the support team behind it. Please always feel free to reach out to us for any future assistance!
Ryan is very helpful, professional, fast and effective. I had some problems and he went ahead solved it for me in just a couple of hours. I'm very happy with Product Customizer, and surely recommend it for everyone who have a shop selling custom products.
App is so full of features we can't possibly use them all. Customer service is awesome as well, very fast, and accurate. Would highly recommend this app.
Hello to our friends from 89Apparel
We are super happy we could help! Thank you for leaving this fantastic review here! :-)
-Melissa & the Product Customizer Support Team
super helpful, always responsive ! im not app savy , they help me out so much ! this app needs to stay is business get this for your business needs !
Hi Urban Charms,
Thanks for the 5 star review, we are always here to assist!
I think that the app has been down for some time. I need you to fix it thanks.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
Great app, and even better customer service. Kevon has been a real help in making the app fit with my store. Couldn't be more pleased. He even recommended improvements to my store to help with upselling.
Hello to our friends from The Stately Hound
Jake, we’re pleased that Kevon was able to resolve all your issues with the app. Thanks for taking out the time to leave such a wonderful review. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
I used the app to include a form to one of my products. It was really easy to implement. I got stuck trying to style the form the right way and the support team help so quickly and got it looking exactly how I needed it. Highly recommend.
Hello to our friends at PFC Vintage
Thanks for sharing your review with us and the community. We're delighted to hear that our support team helped you with the styling. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Thanks for the recommendation.
Cheers,
Pushpesh & the Product Customizer Support Team
Thank you Aman, Sheniah and Kevon for helping me in customizing my product and helping me in the design. App works great and very easy to use.
Hello to our friends from Ellistein
We are extremely happy to hear this! We appreciate you leaving us this awesome review! We will definitely relay your appreciation to Aman, Sheniel, and Kevon, who we know will be delighted to read your comment. We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Product Customizer Support Team