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Really helpful team. Quick response and ready to assist whenever needed. Deep (from the team) even went beyond what was just needed and give me a few other helpful suggestions too. He was eager to get my problem solved and hopped on to a call twice within the same day. Thank you Deep and product options teams!
Thank you for your wonderful review! Our team takes great pride in offering exceptional support to our users, and Deep is just one of our many rockstars.
This app is absolutely perfect for my needs - My customers can personalise their orders with ease and saves me a lot of time.
The app didnt work properly in a certain area and when I contacted customer support, they were very helpful and had my problem sorted within 24 hours. I am very happy with this app and I recommend it to anyone selling multi-optional products on thir store.
Hi elephano.com,
Thank you for sharing your experience! We’re delighted to hear the app has streamlined your process and made personalization easier for your customers. It’s great to know our support team resolved your issue promptly.
We appreciate your recommendation and support!
I just spent some time chatting with Shevaugn and he was fabulous. He was very gracious about allowing me to check out other apps that may work better for me. After researching it, I decided to use thier app. I loved the personal service and there was not wait time to get help. Thank you, this is a great aapp.
Thanks for the review! We are pleased that Shevaughn provided you with white glove support.
Great customer service.
My store stopped working with the Customizer App. I contacted customer services and was told it was because the theme I was using was old and had become un-supported.
I was guided towards new themes that would work.
I have updated my store and everything is good again. Shevaughn was very helpful and guided me through the whole process.
Hi Black Sheep Design,
Thank you for your feedback! We’re glad Shevaughn was able to guide you through updating your theme and getting everything back on track.
We appreciate your trust in our app and support team!
I was having an issue with one of the options I was using for my products so I opened a chat in the app and Shev helped me resolve it. Super helpful and quick to respond!
Thanks for the review! We are pleased your issue was resolved quickly by Shevaughn.
The support team was super responsive and helpful when I reached out with a technical issue. The problem was solved promptly and professionally.
Excellent support. I had upgraded my store theme and the Customizer was not working. Within minutes, I was speaking with Customer Service and they resolved the problem!
Excellent add-on!
Thanks for the review! Upgrading your theme can be tricky, but I'm happy our support team helped you through the process.
I would rate them 10-stars. The best customer service. even at midnight they were promptly up there resolving a query I had at midnight. Fast resolution. Excellent customer service.
Shevaughn has been a wonderful help in getting the customizer to work flawlessly on my website. I can't thank him enough - the app is fantastic for having customers add add-ons to their orders and its a perfect addition to any website!
Hi SNASH JEWELRY,
Thank you for your feedback! We’re delighted to hear that Shevaughn provided wonderful help in getting the customizer to work on your website. It's fantastic to know the app is making it easy for your customers to add add-ons to their orders.
We appreciate your support!
Excellent customer service , if you have an issue they respond within minutes and usually have everything working very quickly
Hi Robes 4 You,
Thank you for sharing your experience! We’re glad to hear our team provided quick and effective support to resolve your issue.
Thanks for trusting PC!