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Used the support chat. Very helpful. I'd missed a step and now it's all sorted :)
The best part about this app, is the fast and super friendly support I got any time I sent a chat request.
Customer support is always greatly appreciated.
Greetings Cocoita,
Thank you for acknowledging our support team and leaving this great review. We are happy that you received quick resolution to your chat request and were able to get the help tht you needed. Do not hesitate to reach out to us anytime you need.
The Support Team
I recently engaged with Product Options & Customizer, and I am thoroughly impressed. The service provided is exceptional, exceeding my expectations in every aspect.
What truly sets this service apart is the remarkable customer support. The team is not only highly knowledgeable but also incredibly prompt in their responses. Any questions or concerns I had were addressed swiftly, showcasing a dedication to customer satisfaction that is truly commendable.
The support team ensured a seamless experience with the service, offering clear solutions to any issues I encountered. Their professionalism and eagerness to assist made a lasting impression.
Hi Vincere,
This is a fantastic review and we appreciate you taking the time to leave it for Product Options & Customizer and the team. We strive to provide the best customer support services to our merchants and we are happy that you got to experience this with our team. We want to always be assisting and educating when we interact and it appears that you experienced that. We all know the importance of a great customer service experience. It is vital to our business. Thank you again and do not hesitate to reach out anytime you need us!
Customer service is beyond 5 stars! Ultimately the app did not meet my complicated needs, but Shevaughn went above and beyond to tweak my coding and the app to try and make it work for me. I really appreciated the effort and would 100% give them a chance to try out the app!
Hi Zoo&roo,
We're sorry to hear that the app did not fit your more complicated needs, and we'd love to hear what improvements we can make to better suit your business.
Thank you for recognizing Shevaughn's work. He is an outstanding team member and will be thrilled to receive this feedback
Thanks again!
Great Customer Service! They will go to different lengths to help you out.
Hi The BookWorm,
Thanks for the kind words! We always strive to go above and beyond for our merchants and its great to hear that we hit the mark for you. Happy selling!
I was at first a little sceptical about the this platform but it has proven to be a view easy process to set. I ended up upgrading from the free plan to the premium on the same day simple because of the customer service and how prompt they were which makes me put my trust in them.
I would highly recommend
HI Sleyed,
This is a very gratifying review to read. We're thrilled to be able to exceed your expectations and overcome your initial skepticism. Our support team is very dedicated to the merchants that we serve. Thank you so much for taking the time to leave this review.
If there is every anything that we can do to improve your experience with our app, no matter how minor, please do not hesitate to reach out to us!
Great Product. I was able to get an issue i had resolved fairly quick and get feedback on questions I had. I would recommend to anyone looking for a product customizer. Easy to use.
Hi DesertThreads Creations,
Thanks for the positive feedback! We're so happy to hear that you found the app easy to use and our support team to be fast and responsive. We're always here to assist!
This app constantly crashes, you have to check it everyday to ensure its options are working. Today noticed options were missing, clicked on app, it had an update of the app. App updated and now I can't see any of my account information. Page comes up blank. Been waiting on support response all day. Customers cannot check out due to issues on the listing not showing. it's good when it does decide to work. but the inconsistency is truly getting annoying.
Hi JAS CRAFT CREATIONS,
We are aware that you are experiencing an issue where product options seem to be getting duplicated when creating new products. Unfortunately, we have not been able to replicate the issue yet. Our team will be reaching out to you shortly to arrange a meeting so that we can observe the issue and troubleshoot it with you in real-time.
Regarding the issue with the email associated with your account, this typically comes from the email associated with your Shopify account, which we cannot alter. We were able to manually update your email address in our system to rectify this, but we still recommend that you doublecheck Shopify to ensure that the correct information is there as well.
We're sorry for the inconvenience this has caused and are determined to make this right for you.
Update 1/30/2024: The problem you are experiencing is due to duplicating a product. When you do this, all of the options show up on the duplicated product. In order to get past this, you will have to create a new product instead of duplicating.
We attempted to meet with you regarding your concerns and you did not want to get on a Zoom call. A representative of our team has also sent you an email. We are going to be attempting to have a call with you within the next 24 hours to assist you. We would appreciate being able to walk with you through everything that you need.
Excellent customer service and very good handling of the app!
HI Pawfectly Collarful,
Thanks for the kind words! We always aim to go above and beyond for our merchants, so its very gratifying to hear that you had such a great experience with our team. Kudos on a brilliant name for your store!
Your app has been frequently experiencing errors recently. This is the third time it has malfunctioned. The support team does not seem to understand the issue, even though I have explained it in detail. The chat window was closed before our conversation was concluded
Hi ChipteeAmz,
We are sorry you are experiencing issues with our application. We have found that when you are using Pagefly with our app without doing an integration, all files do not get pulled over, hence the problems you experienced. The same is true if you happen to change the theme, integration must be done.
The Product Options & Customizer Team