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Product customizer has really helped with creating my new website. It is definitely beneficial in that if your business has very specific products that need multiple options like our business, it will save you many hours of work. The only downfall so far has been that if you forget something you cannot add it once its been saves. You have to start all over which if you have invested in a lot of hours this could become a true headache. I am told there will be a update to these issues and am currently waiting for this to launch because I have about 500 products that I need to fix but cant. Since I am new and learning as I go this is the only issue I have run into. Once they add these fixes it will be a perfect app
Update 3/30/2023 Support team has been super easy and quick to help us with our issues we've encountered.
Very Indepth Application, however, we do encounter quite a bit of lag between the application and Shopify when we are doing a mass update to our products. A wonderful feature would be the ability to update the order of options in a template that automatically updates the order of options to the products that template is assigned to. We find ourselves have to remove all options from our products and reapplying the template each time we change the order of options in a template. Also to be able to apply rules to a template without first have to do it in the product customize page would be amazing.
Hello friends from Dynamic Designs!
Thanks for leaving this feedback. Mass-updates to products where thousands of changes are taking place with one click do unfortunately take a little time to flow through all back-end systems. But we will be looking into other ways to speed that up.
In regards to the limitations with making changes to templates that lots of products use, I am adding this to our product roadmap now. I agree that those functions would be really helpful. I've emailed you directly as well. Hit me up when you can - thanks again so much for your help!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
This app is almost exactly what I needed! I do custom embroidery and print for items using my proprietary designs and have several needs to personalize. This allowed me to set up my store over the weekend and I look forward to launching tomorrow!
I used this app to help me add a specific customization where some items would require an up-charge. Even though the app did not work perfectly at first, tech support was quick and helpful! Questions were answered on a Sunday. Tech support kept e-mailing me as well, making sure that everything was working correctly. Great experience!
Hello to our friends from CoffinComicsShop.com!
Super cool of you to leave us this positive review! We appreciate you using our app! Is there any way we can serve you better to earn that fifth star? Do let us know - it is truly helpful!! Hope CoffinComicsShop.com is massively successful in ecommerce!
Sean & The Product Options & Customizer Team
A really functional app that does what it says on the tin. The tutorials are really comprehensive but even if you need help or have questions, the support team are there to lend a hand. Personally needed a fair bit of customization assistance to match my theme but I'm particularly fussy! :) Would recommend.
have been using product customizer for few years, and the application is great although at time i do faced glitch that results to sales loss. Customer service wise, Aman was great, and he is patience. thank you for the service, hope to constantly see improvement for the application. the one star less is deducted due to the constant glitch on the app. whereas customer service wise is 5 stars.
Hello to our friends from Little Bearnie
Thanks for sharing your review with us and the community. We're thrilled to learn that Aman was able to help you with the app. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Product Customizer Support Team
This app is good and functions well although sometimes a little clunky and the design of the interface may be counter intuitive to some users. The customer support is always responsive and will get your issue solved. They almost always respond in a timely manner and even major issues get resolved quickly. Special shout out to Deep who is always on hand to help!
Hello to our friends from Dr. Dough Donuts
Thank you for leaving this fantastic review! We're glad you had a great experience! :-) It was a pleasure to respond to your inquiry! We're thankful for amazing customers like you! :-)
-Melissa & The Product Options & Customizer Team
Totally groovy.
Has definitely upped our customizable game in offering solutions to our customers and custom apparel. Service has been great through use, implementation and adjustments as necessary. Do wish I didn't have to use another app to export groups of orders for easy reference.
customer support was fast and answered my questions.
My Issue was resolved quickly once I used the Chat system.
Thank you
Hello friends from Makes by Mike!
Your store is awesome! Glad the app is helping your store -- we think it's great as well! Also, we're proud of our staff and glad they provided fast support. Appreciate the top notch review... Hope your Makes by Mike products sell massively!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
Very useful app to add variations to your products without actually adding to your SKU.
Recommended !