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I had several issues with the app at first, along with some email mix-ups. Sean, the COO, reached out to me via email to resolve the issue. If you don't see files or images along with an order, definitely ask for help as you may have a theme with an AJAX cart - I wasn't aware that Debut was one of them. Overall, I will be keeping this app for a long time and appreciate the customer service on Sean's end. :)
Hello!
This is Sean, the Ops Manager with Product Customizer. I am very sorry to hear about your experience with our support team interactions!
They are normally world-class, so somehow the ball must have been dropped here.
I am looking into your chat history, and I will email you directly momentarily as well, so I can personally make sure this is fixed for you asap!
Thanks ahead of time for your understanding,
Sean & The Product Customizer Support Team
Fantastic app. Works as intended and without error. Whenever I had an issue, their customer support team was incredibly prompt, fast, and extremely helpful -- truly support so good I've never seen it this good before. Fantastic app!
Hello Olson Photography,
We appreciate this great review you provided for Product Customizer! Our team does a great job of assisting merchants such as yourself with anything that you need for your app. Thanks again for commending our support team.
The Product Options & Customizer support team
Remarkable! If your product has more than 99 variants then this app was designed for you. It's extremely easy to use and has features that will save you a lot of time when publishing your new product. Not only can you have full control over stylizing the customizer to fit your theme, but the customer support guru's are very eager to make sure your experience with Product Customizer is the absolute best. Thanks for creating this user friendly app!
Really pleased with the app simple enough to apply and the support are always so helpful if you have any difficulty they sort it out quickly and remotely without me needing to do anything
Hello to our friends from THE WINNER MAKES IT ALL
Thank you for this awesome feedback! We really appreciate it and we're happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know! :-)
-Melissa & The Product Options & Customizer Team
One of the best support service I've ever used! This app just works like a charm. Strongly recommended!
Hello to our friends from Rosabella Print
We’re pleased that we were able to provide you with excellent service. We are incredibly grateful that you took the time out to leave us such a wonderful review. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
Aman M. helped a lot during the customization of widgets. It is so good to see that Shopify consultants are active and ready to help.
Hello to our friends from Lakewood Watches
We are happy you had such a great experience! Thank you for leaving this awesome review. We are so glad to learn that Aman M. was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Product Customizer Support Team
Clean app and fairly easy to use. Great and quick customer support when changing themes on your store as well!
Hello to our friends from Y1Hockey
Thank you for leaving us this wonderful review! We really appreciate it :-)
-Melissa & the Product Customizer Support Team
Good app and support, recommend it for adding custom fields to products. Needed help and they answered imedtiately.
Hello to our friends at Globo Mercado
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Product Customizer Support Team
It's a big endoresment for an app if I am willing to pay for it, but this app has done a lot for my sales. Being able to add a text box to my listings so that customers can add a personal message had been a big plus for my customers, and my conversion rates!
On top of the amazing app their customer service is the best. You guys are awesome.