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Update 11/27/2021. After updating our site to a newer theme, many of the items did not work with the product customizer. The support is responsive at times and non responsive as well. -----------------------
The team has fixed the issue. If you having a problem where the customization is sold out at check out, please make sure the Item Customization is not modified and set to Archived and Draft. When this is set to archive, it will show that it is Out of stock.
Hi HappyLaulea,
Thank you for your review. We are so happy to have you as our customer, Our goal is always to go above and beyond. Please do not hesitate to reach out to us in support at any time so we can exceed your expectations in the future.
`Harish - Customer Success Team
great service and Sheniel helped me with what i needed! I needed to customise a product but its unfortunate i couldnt add what i needed to my home page
Hello to our friends from The Tipsy Tapster
Thank you! Thank you! Thank you! We will let Sheniel know her assistance was greatly appreciated ;-) We wish you and your store all the best!
-Melissa & the Product Customizer Support Team
The support person Amen is extremelhy knowlegdable of the product application. He went above and beyond with assisting me with my very complex product category and pricing logic. I look forward to working with him to complete the second phase of setup.
Hello to our friends at KooKoo Crazy Gourmet Popcorn, LLC
Thanks for sharing your review with us and the community. We're thrilled to learn that Aman was able to assist you. We truly appreciate your business, and we can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Product Customizer Support Team
Love this app! It does exactly as advertised and is super easy to set up and use. It has saved me tons of time and is well worth the cost. Plus the support has been excellent. Even when I had an issue that turned out to be not related to the app, Denis took the time to not only get back to me, but to contact my theme developer to help get the problem resolved. Now THAT is customer service.
Simple as hell and very easy to use. Even the setup which looked daunting at first was very clearly explained and laid out in the step-by-step video
I was having a problem with the app adding a list of prices for one item. Sheniel was very helpful and patient with me as she helped me resolve my issues and retain the app. Thank you so much Sheniel!!
Hello to our friends from Miss Angel's Make It Personal, LLC
Yolanda, We’re pleased that Sheniel was able to resolve all your issues with the app. Thanks for taking out the time to leave such a wonderful review. We wish you and your store great success!
Cheers,
-Pushpesh & the Product Customizer Support Team
Great app and has amazing customer service! Tech support is swift to respond. I highly recommend this app!!
Hello to our friends at Tinyexplorersboutique
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
Perfect app. I love how the customer service is reactive and problem solver. Thank you so much and I wish you good luck !
Hello friends from Canicrown!
Really appreciate the kudos here! Our team is happy to customize where possible to get what you are needing. I've shared your kudos with the whole support team!
-Sean & The Product Options and Customizer Support Team
Works as promised, although had a bit of trouble with my theme, but luckily the support was great.
Fast and responsive, and went the extra mile to make sure I was completely satisfied with the implementation.
Recommended.
www.makeitstick.dk
Functional, but clunky.
The interface doesn't allow reordering options within a customization, so if you want to reorder or add an option anywhere but the bottom of the list, you have to delete your old options and retype them. Did your list include a typo? No problem - just delete everything after the typo and retype it all. For an app that supposedly offers unlimited customizations and options, this is an unforgivable oversight.
The interface doesn't allow a default that isn't the top field, so mid-range choices can never be the default without being out of order.
As of Feb 2014, the interface has an annoying bug that both displays the customization order in the control panel out-of-order from the actual final display and moves the wrong selections when you do move them. As a result, I'm unable to get my first customization to the top. For such a bare bones interface, I'd have expected this bug to never escape testing.
The customizer only allows selections in a long list - there's no ability to group customizations under headlines, include explanatory information between each option, or insert photos.
The interface doesn't distinguish between unmodified customizations and those you haven't saved yet, so you have to either keep track of what you've changed or re-save everything.
Product Customizer works... sorta.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team