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The best app for product customization. They also have a super support. Aman is the number 1! Thank you
Hello to our friends at Dreamfactory
Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. Aman is our team's superstar and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Aman, who we know will be delighted to read your comment.
Tanu & The Product Customizer Support Team
I admit that I have a lot of problems, because I am a computer rookie. I chatted with a lot of customer service, AMAN is the most capable and patient person, he helped me solve a lot of things. I am very grateful for this app, and I am very grateful to be able to get his help. If you encounter problems, please contact AMAN. There is nothing he can't solve. The product customizer is the best. AMAN is the best.
Hi Customforher,
Thank you for your glowing review. We're so happy to hear that you are enjoying Product Options and Customizer and that it is helping you with a lot of personalization & custom options. We love having you as a customer and are always here to help your Shopify store succeed!
`Harish - Customer Success Team :)
super helpful, amazing and quick customer service. my issue was resolved very promptly by a guy named Pushpesh. thank you!
Hello to our friends from LVPKAY
Thank you for leaving this amazing review! We are happy we could assist you! We will let Pushpesh know that his assistance was greatly appreciated ;-)
-Melissa & the Product Customizer Support Team
Im using the free version and the chat was super helpful! Sheniel was quick and easy to work with. Thank you!
Hello to our friends from VioletBox Jewelry
We’re pleased that Sheniel was able to provide you with excellent service. We are incredibly grateful that you took the time out to leave us such a wonderful review. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
It works great + awesome support!
customer service is quick and responsive in a very quick manner. They fixed my issues very quick. They were very nice.
Hello to our friends at Extraordinary Charcuterie
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Product Customizer Support Team
I am using the app to provide multiple different products and customizations for my customers to choose from!!
Hello to our friends from chyniascustomcreations
Thank you for the amazing review. We're so happy to hear that you are enjoying Product Customizer. We at Product Customizer truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Product Customizer Support Team
Works great for my jewelry store in Shopify. Using app for multi variants that is needed for custom jewelry. Kevon from tech support extremely helpful. Spent all the time I needed in setting up app. Very happy with product.
Hello to our friends from Savvy Designs Fashion Jewelry
We will let Kevon know that his assistance was greatly appreciated! Thank you for leaving us this fantastic review! We appreciate it!
-Melissa & the Product Customizer Support Team
Love the app. Support is super nice and skilled. A lot of customization and compatibility with other apps like pagefly.
Hello to our friends at BLOOM&STRIPES オンラインショップ
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Product Customizer Support Team
Im sure the app is fine but the customer service is terrible. Two weeks without a reply and my store has had to be closed the entire time. These guys have cost me afortune and cannot be relied upon if your business needs custom options.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
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Previous reply:
Hello and thanks for taking the time to leave this review! This is Sean, the Customer Success manager. Your issue was extremely unique, and required developer help to fix. This is NOT normal for users of our app, so our sincerest apologies that you experienced that. Bottom line, with any developer issues, the client always has the option to uninstall the app, or use a good workaround temporarily until the fix is done... I had hoped our dev team would get to the bottom of your issue within a week, but sometimes it takes them a couple of weeks with a very unique and abnormal issue like this one. I have followed up with our team and they should have the fix done in the next couple of business days (crossing fingers!).
Still here to help in the ways that we can, and even when it takes big $$ to our dev team to fix, we do get it done - just don't have a lot of control over the time frame with custom fixes. Thanks for your understanding! I'll email you as soon as this is ready of course...