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Such a great experience dealing with their support team. They are prompt to email replies, and detailed in their answers. I HIGHLY recommend them. Great service.
This App changed my life! We hand make custom leather dog collars and we offer TONS of options. We have been badgering Shopify to add more customization options for years, but few people need as many fields as we do, so they were not motivated to build a workaround. Then we found Product customizer... Now we have everything we need to offer a truly customized and unique product. Initial setup was above my head but they have amazing support that helped us install the App on a SUNDAY! I cannot recommend this App enough!
I just started using this app. I am far from a web designer so when I had an issue, I reached out and it was taken care of extremely fast! So far, I love it!
Hi there Back 10 Rugby,
It is great to see this 5-star review! Thank you for taking the time to leave it. We appreciate that you were able to get quick resolution to what you needed for the app and we offer this free service to all merchants. We hope that you are set up for success, but if you need anything, we are here.
The Product Options and Customizer Support Team
One of Worst app in this category.. product not able to synced with real time.. every time i have to contact to customer support.. what the hell is this also they charge 19$ for nothing..
Just a friendly followup here - we never heard from you on how we could help fix this. We really want to help... Could you let us know? Thanks!
-Sean
Hello to our friends from Fitness Cube!
Thanks for leaving this review, and I'm so sorry the app didn't work as expected. That is not a normal issue that our users have, so sincerest apologies.
Did you know that our app includes 100% Free and Unlimited support? We would have fixed that for you right away if we had known about this issue. With our app, changes to products or product options DO UPDATE in real-time. But if they weren't on your store, we could have fixed that immediately...
Can you give us a chance to fix this for you? Happy to credit that charge back to you right away as well...
Please let me know asap - we are 100% here to help, 24/7...
Sean H & The Product Customizer Support Team
Excellent online support. Tech Support was friendly, knowledgeable and resolved my questions very quickly.
Hi Kolbe Coffee,
Thank you for your kind words! We're delighted to hear that you had such a positive experience with our online support team. Providing friendly and efficient assistance is a top priority for us, and we're glad that we could resolve your questions promptly. Thanks again for sharing!
LOVE this app, it’s saved us countless hours and is so easy to use. If you have any issues at all, the staff you email and they help you instantly. Seriously couldn’t write enough about this! Check out our shop to see how it is used. Sprinkledwithpinkshop.com
Hello friends from Sprinkled With Pink!
Super cool of you to leave us this top-notch rating on the Shopify app store. So glad you LOVE our app and that our support team met your needs quickly. We love what we do and hope that Sprinkled With Pink is super-popular online!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
THIS WAS EXACTLY WHAT I WAS LOOKING FOR I WAS ABLE TO GET SOMEONE TO WALK ME STEP BY STEP THROUGH HOW TO ADD EXACTLY WHAT I WANTED TO MY STORE 10 OUT OF 10
Greetings By Dannie,
We love this review and the kudos you gave to our support team! Thanks for being a value merchant and especially thanks for reaching out to get the help you needed.
The Support Team
Product Customizer is absolutely an amazing app and it is easy to customize your products to infinity! For me the "conditional logic" is a very powerful feature and so user-friendly!
This app is in a league of its own as I tried out literally all of them and the tech - support was fast and efficient
Thanks to Sean, Jim & Steven!
I am building my own store and purchased this app without knowing anything about how to set it up. With messenger, I was up and running quickly, just minutes for someone to answer and willing to help. Shevaughn was my lifeline on this! Great App and Great Service!
Hello to our friends at Nooga Brand
Thank you for the glowing review. We're thrilled to learn that Shevaughn was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!
Tanu & The Product Customizer Support Team
This was the first (and most used) app that I've chosen so far! I was so leary to start down the road of e-commerce as our industry has TONS of sizing options. This gives up the opportunity to get started and offer many options to our customers. Very user friendly as well!