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This app has had several issues on my small store. I have 19 items with 3 different options and I've had them disappear completely (losing out on sales) and having weird error messages on the items. I hope this improves but buyers be warned.
Hello Yay-nique,
Takeen here, Ops Manager at Product Customizer. We do apologize for the error on your store however it seemed to be caused from another source apart from us and we suspect it's Shopify. The reason is that the data was rearranged without any interference from our app, even on many stores that have been working perfectly fine for years.
The good news is that the issue stopped on it's own without any intervention from us. We do apologize for the inconvenience and if you would like to speak with me directly please email us at support@productcustomizer.com
-- Takeen, Ops Manager
This app, hands down, is what makes my store possible.
Spotify can limit you with how many variants you use, but when you are dealing with hundreds of options - the guys at Product Customizer really save the day.
I highly recommend this app and thank the team for excellent customer service!
New to this platform, still figuring things out. Lovely app and great customer service. So far so good.
Hello to our friends at Chell &Co
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success.
Tanu & The Product Customizer Support Team
great app and great customer service to help me fix the problem quickly. the price is reasonable ...
Hello to our friends from LUII
Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer. We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Product Customizer Support Team
We used the app to quickly add some much needed fields to our products. Super easy to use and if you reach out the team will even help you with some minor CSS changes! 10/10 would recommend.
Hello friends from goodboy!
Thanks for taking the time to leave us this great review! We take pride in customizing our approach to every client, and glad we could get you what you needed. Hope goodboy is a more and more popular online store!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
I had some problems installing the app but the suport was fantastic and solved my problems. And Now i have ti say that is a really good app with great suport.
Hello friends from FairOporto!
We are so grateful for the positive review here on the app store! If there is anything we can do to get you to change your 4-star review to a 5-star review instead, we would be grateful! Please let us know if there is any other way we can earn that from you (support@productcustomizer.com). In the meantime, hope that FairOporto is massively successful online! :)
-Sean the Customer Success Manager, & The Product Options and Customizer Support Team
I just installed the app and so far it's working great! Had to contact support to ask some questions and their were fast and very knowledgeable and were able to help me right away. Thanks again
Hello to our friends at NFTouchable
Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
We recently installed this app to add gift wrap to the products on our website. We had a slight issue once the app was installed with our product variants not working, but we reached out to support and Kevon was really helpful. He responded quickly to our issue and corrected the problem all within 24 hours. Great service and would definitely recommend!
Hello to our friends from Reeves & Reeves
Thanks for leaving us this awesome review! We really appreciate the kudos! We are glad we could help don't hesitate to reach out to us if you have any more queries.
-Melissa & the Product Customizer Support Team
This App is working great, and is very easy to use! Thanks, Product Customizer, you've made my workflow much more efficient for sure!
Die App ist klasse, genau das, was ich für meinen Shop gerade benötige und mir wurde mit der Einrichtung sehr geholfen. Vielen Dank, kann ich empfehlen. :)
Hallo an unsere Freunde von hausbox48
Danke für die tolle Bewertung. Wir freuen uns sehr zu hören, dass Ihnen der Product Customizer gefällt. Wir tun alles, um jedem Händler zu helfen, und ich freue mich, dass wir für Sie ins Schwarze getroffen haben. Wir wünschen Ihnen und Ihrem Shop viel Erfolg!
Prost,
Pushpesh und das Support-Team für Produktanpasser