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The customer service is quick and very helpful - really appreciated the help as I was very frustrated and they solved my issue(That was my fault) very quickly. (Aman is who helped me)
Hello to our friends at Maezer's Lasers
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that Aman was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Product Customizer Support Team
App didn't work for my theme even after me going into the code and manually entering it. I uninstalled the app and got a message as to why I did I told them what the issue was and they told me to reinstall and they would do the coding them self and give me a free month. I don't care about the month obviously I paid the price the first time I just need a product that works. I responded to the email and got automated response that basically said Hi thanks for installing we've looked at your code and looks like everything is functioning properly let us know if you need anything... I then respond is this a bot and a rep named Sean answered no this is not a bot... but the later explains to me that it was an automated message(aka a bot!!) after me explaining my frustration on the situation not being handled. The conversation went back and forth about petty details that kinda shifted blame from them to me instead of this guy looking at our conversation thread and coming up with a solution to my existing problem. Needless to say its not a big deal to some but to me this was a very bad experience when I already had uninstalled the app and moved on and they asked to make it right but I still don't have a working product a week later because I'm spending 20-30mins of my time explaining irrelevant details with Sean. I'm glad I know how to problem solve and created my options through the existing product variables that comes with shopify as a temporary fix or I would have been scrambling because Sean don't know how to do his job correctly. Hope This saves someone else the headache. My shop is dksuitcity.shop so the users know this is a real person. Hope this isn't to wordy. I tried to skip a few things that are unimportant to my point.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
This app is perfect for the store. $10 cheaper per month then the alternative and the support team has been so helpful with making changes to my site that I was unable to for me.
Well worth 10 bucks a month! Very happy.
Too bad this didn't offer a 10 Star Rating
I got support that was so over the top it was unreal.
A lot of what I asked about wasn't even in the arena of what Product Customizer did but I still got helpful suggestions.
I would happily recommend this app to anyone as in the end it is all about the people and the people here are amazing!
Mary
Really a great support team that help you to enable this app and get it working for your needs. A great price and great service really make this one stand out!
Hello friends at 2019 IST! This is Sean, the Customer Success Manager with Product Customizer :)
We like to think that for what our app does, it's a great price and service. Glad it was a great tool for building out the 2019 IST shop! Thanks for leaving us the 5 Stars!!
-The Product Options & Customizer Team
Happy to use this app! I had some trouble with installing it with my theme but the team helped me very well and quickly too!
Hello to our friends at Barx Dogs
We are incredibly grateful that you took the time to leave us such a wonderful review. We're delighted to hear that you are enjoying Product Customizer, and we're thrilled to learn that our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Product Customizer Support Team
Great Fast Support! I had trouble setting up on the free trial and they had it fixed within minutes as I gave collab access. Thanks
Hello to our friends at NEVANNA BLU - Be Like U
We are incredibly grateful that you took the time to leave us such a wonderful review. We're delighted to hear that you are enjoying Product Customizer, and we're thrilled to learn that our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Product Customizer Support Team
Overall, this is a solid app. It offers the extra bells and whistles that enrich the user's shopping experience. The key feature we wanted was the image upload ability, to allow the user to see the image they uploaded to our shopify store. I myself was unable to get this feature to work. Luckily, their support team was reactive to my request. I sent them screenshots and they were able to troubleshoot the issue with the theme. They QUICKLY fixed the problem. Our team is so happy to have this feature now. Great app, and easy peasy good support. Thanks again to Pushpesh! :)
Hello to our friends from Aquaproof Paper
Jen, Thank you so much for taking out the time to leave such a wonderful review. We are elated that we were able to assist you. We sincerely appreciate this honest and thoughtful review. It makes all our hard work worthwhile. We wish you and your store great success !!
Cheers,
Pushpesh & the Product Customizer Support Team
Works great for those looking to sell personalized products.
These Guys are awesome! The app works exactly as I need and they helped me adjust some things to fit to my store! Thanks guys!