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Good app. Helped me customise my products! Cooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooool
Hello to our friends at ICMT Products
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Product Customizer Support Team
Great Product. I was able to get an issue i had resolved fairly quick and get feedback on questions I had. I would recommend to anyone looking for a product customizer. Easy to use.
Hi DesertThreads Creations,
Thanks for the positive feedback! We're so happy to hear that you found the app easy to use and our support team to be fast and responsive. We're always here to assist!
easy and simple to use. I did need a little help because i had multi layer selections, and went right to the chat and within 10 minutes I had what I needed! Great customer service!
Hi Stevens Farmhouse,
Thank you for your feedback! We're glad to hear you found our app easy and simple to use. It's great to know that our support team could assist you quickly with your multi-layer selections. Providing excellent customer service is our priority. Thanks again for sharing!
So far so good, wonderful customer service (Ryan Frizzell) All questions and concerns have been dealt with and I'm looking forward to seeing all the capabilities of this app. I love all the options- um... amazing!
Have been using this app a few days and so far great - quick response to support and very friendly - Thanks :)
Hello to our friends at ototouk
Thank you for the glowing review. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
Really quick and helpful customer service. Updated my theme to show the correct product varient and was easy to deal with.
Hello to our friends at Kamari Furniture
Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
Live chat tech support is incredible. Highly recommend this app!
Hi Kings Creations LLC,
Thanks for the kind words! We take enormous pride in offering the best customer experience possible and are always thrilled to receive feedback that we've hit the mark. Thanks again!
I wish I could write a better review because I feel that this product has potential. But it is lacking SERIOUSLY in a couple different areas. The workflow to create a customization that has rules for it is incredibly obtuse. You can't make edits templates- only delete and start over. Templates apply the conditional logic but only display that the options are applied to the product. Sometimes the options appear twice on products in my store. Sometimes they appear even though none are applied. Other times they are missing the conditional logic. And support is HORRENDOUS. Strangely they reach out almost every day via email but almost never respond to requests for help.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
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Previous reply:
Hello friends from Time Refinery!
I've spent a bit of time reviewing the conversation strings and your challenges, and I do see where you would have lost faith in our team, even though they were trying hard to give the help needed... So my personal apologies that this didn't go very well. It's fairly rare that we can't get requests taken care of in a timely manner and get folks stores who add our app to be where they need to be to work well with it.
I'm sorry that you felt you had to leave us a negative review. But if you'll give me a chance, I'd like to personally do all I can to earn a few more stars from you, and help you get any other issues with the app ironed out for your store?
Just let me know and thanks again for all your communication and patience here...
-Sean & The Product Customizer Support Team
Amazing customer service by Aman! Answered all my questions/queries fast and quickly. Thank you again.
Hello to our friends at SHANINA
Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. Aman is our team's superstar and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Aman, who we know will be delighted to read your comment.
Tanu & The Product Customizer Support Team
Not 100% what I was looking for but due to the timely mannor a staff member was able to help I give 5 Stars. Had one other issue, but it's on shopify's end.
Hello to our friends at Discount Parking Permits
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Product Customizer Support Team