評價 (1,784)

整體評分
4.8
各級評分數量
  • 88% 的評分為 5 顆星
  • 6% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 4% 的評分為 1 顆星
2023年12月5日

App is well-designed, but not intuitive to setup initially. Also, discovered a terrible bug that causes massive multiplicative cart checkout totals when adding the option with Product Customizer to the cart. Unfortunately, you are blaming this on a recent update with Shopify, but Shopify is saying to speak to you as the vendor.
I am not used to getting this runaround. This is a critical issue that is preventing us from making sales in Canadian (CAD) dollars. We had just released our product and we have this less than ideal experience with Product Customizer, which is a shame :-(. We have 8 days left on the trial, and so far not a good experience. We really wanted this to work.

The Bird Board
加拿大
使用應用程式 大約1個月
Product Customizer 已回覆 2023年12月7日

Hi Bird Board,

We are very sorry that we were not able to resolve your problem in a timely manner. We are aware of the issue with Shopify Markets. Our team went in and resolved the issue, which stemmed from fixing the Item customization product price at $25 for each market when it should only be $0.01 we have adjusted this for you and are terribly sorry about the delay.

The Support Team

2024年2月19日

Amazing customer service from Shevaughn and Amand. I really appreciate all of their help in getting this set up.

Signature Sweets by Amanda
美國
使用應用程式 24天
Product Customizer 已回覆 2024年2月21日

Hi there Signature Sweets by Amanda,

Thank you for leaving us this 5-star review! We appreciate that you acknowledged the amazing support you received from Shevaughn and Aman. We strive to offer the best customer support ever to take the strain away from our merchants so they can get to business. Do not hesitate to reach out to us at anytime!

The Support Team

2024年2月29日

This was the greatest experience ever. Shevaughn was not only kind, he was thoughtful, patience, and just above the top. Thank you God for great customer service.

IGS Creation: Discover Your Path to Peace and Love
美國
使用應用程式 2個月
Product Customizer 已回覆 2024年3月4日

Hi IGS Creation,

Thank you so much for the kind words! Shevaughn is a rockstar on our team, please always feel free to reach out.

2024年4月17日

Helpful and quick

Gallop Guru
英國
使用應用程式 大約6年
Product Customizer 已回覆 2024年4月19日

Hi Gallop Guru,

Thanks for the 5 star review! Please always feel free to reach out for any assistance!

2024年4月11日

Shevaughn was AMAZING. He was so helpful to make all of my customization dreams come true! From formatting, placement, colorations, walking me through best options - I can't recommend enough!

FindingHopeandJoy
美國
使用應用程式 2天
Product Customizer 已回覆 2024年4月15日

HI FindingHopeandJoy,

Thank you so much for recognizing Shevaughn! He is a fantastic member of our team and always goes above and beyond to help our merchants. Cheers and happy selling!

2024年5月10日

Works great! I encountered some issues, and the staff responded immediately and personally helped me with the settings. Five-star rating.

L1 Print
美國
使用應用程式 9天
Product Customizer 已回覆 2024年5月13日

Hi L1 Print,

Thank you for your kind words! We're glad to hear that our staff was able to respond immediately and assist you personally with the settings. Excellent customer service is a priority for us, and your satisfaction means everything. We appreciate your feedback!

2024年3月25日

Excellent customer service and very good handling of the app!

Pawfectly Collarful
德國
使用應用程式 10個月
Product Customizer 已回覆 2024年3月26日

HI Pawfectly Collarful,

Thanks for the kind words! We always aim to go above and beyond for our merchants, so its very gratifying to hear that you had such a great experience with our team. Kudos on a brilliant name for your store!

2024年6月10日

The support provided is outstanding. I asked how to do something and 2 seconds later, it was done - they did it for me :) Thank you!!!

Forrest Fit
美國
使用應用程式 39分鐘
Product Customizer 已回覆 2024年6月19日

Hi Forrest Fit,

Thank you for your feedback! We're delighted to hear that you found our support outstanding. It’s great to know that our team handled your request so quickly.

Thanks for sharing your experience!

2024年3月12日

I was at first a little sceptical about the this platform but it has proven to be a view easy process to set. I ended up upgrading from the free plan to the premium on the same day simple because of the customer service and how prompt they were which makes me put my trust in them.
I would highly recommend

Sleyed
英國
使用應用程式 大約21小時
Product Customizer 已回覆 2024年3月14日

HI Sleyed,

This is a very gratifying review to read. We're thrilled to be able to exceed your expectations and overcome your initial skepticism. Our support team is very dedicated to the merchants that we serve. Thank you so much for taking the time to leave this review.

If there is every anything that we can do to improve your experience with our app, no matter how minor, please do not hesitate to reach out to us!

編輯時間:2024年3月24日

Always very helpful when I have questions!! Wonderful support team!

Caring Comforts Co.
美國
使用應用程式 8個月
Product Customizer 已回覆 2024年3月19日

Hi Caring Comforts Co,

Thanks for taking the time to leave us this review and for recognizing Shevaughn's efforts. He is an outstanding team member and we're thrilled that you had such a great experience with our team and app. Cheers!