Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

August 14, 2020

Works just as advertised and can't say enough about the super fast support team. They really care and really do help. Highly recommend!

Powderaddicts
United States
7 months using the app
Product Customizer replied August 14, 2020

Hello to our friends from Powderaddicts!

We appreciate you taking the time out to leave this awesome review! We sincerely appreciate it. Thanks for the kudos on our support team as well, we are happy we could assist you :-)

Melissa & The Product Options & Customizer Team

September 17, 2015

This app has made customizing products in our store a breeze! More options means happier customers. The support was very responsive and was able to help us tailor the product to our needs.

Southern State Of Mind
United States
7 months using the app
February 23, 2022

This is one of the Best apps you can use for your store customization , the customer support is Great , Sheniel helped me with an issue I had with the wizard set up and updated my store really quick with little wait time , I really recommend this app for any of your stores , Very pleased with how professional these people are!!!

Yes We Cake Orlando
United States
7 months using the app
Product Customizer replied February 24, 2022

Hello to our friends at Yes We Cake Orlando

Thank you for leaving this thoughtful review! We appreciate you taking the time out to share this review with us and the community! We are delighted Sheniel was able to assist you. We’ll make sure we pass your kind words along to Sheniel, who we know will be delighted to read your comment. We love having you as a customer and we are always here to help your Shopify store succeed!

Cheers,
Pushpesh & the Product Customizer Support Team

December 6, 2019

Super easy to use, integrated with my website within 5 minutes, and the customer support team was able to help me really quickly customize the look and feel of their product within my product page. 10 stars!

Shop Cityhome
United States
7 months using the app
Product Customizer replied December 6, 2019

Hello friends from Shop Cityhome!

So awesome you went the distance to leave us this GREAT review. Thanks for the kudos for our support team -- they work hard for our customers! Also glad you found our app easy to use -- we have a good solutions for stores who customize products, and we hope yours is a huge win online!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

January 23, 2017

We're just starting up our Shopify website and have had trouble figuring all of the things out and have had a incompatibility issue with the theme we purchased. Ryan Frizzell at Product Customizer has been working a lot to help us get things working including working on our theme code that has some issue with the app, he is saving us many hours of work. The support for this app is very good.

Furnlander
United States
7 months using the app
May 11, 2021

I purchased this app to help me put options for my customers so they can purchase certain things from my website. Let’s say this app not only does that but their customer service is brilliant. Helped me with something I couldn’t figure out. Thank you.

Smells Incredible
United Kingdom
7 months using the app
Product Customizer replied May 11, 2021

Hello to our friends from Smells Incredible

Thanks for giving a shoutout to our app! Glad it's working well for you :) I will relay your kudos to our support team. We hope Smells Incredible is mega-successful in the coming months and years!

-Melissa & the Product Customizer Support Team

November 1, 2013

This app is amazing, it allows me to have people upload a picture for their custom cases and lets me adds many options at once which is an amazing time saver.

Only suggestion I have is to be able to apply a saved customization set to all products at one time.

But besides that this app is wonderful and I am glad I have it installed on our store.

Thanks!

Automotive Cases
United States
7 months using the app
September 10, 2020

I want to manage several websites. All of my customized websites have installed this APP. Generally speaking, it is very good, especially their technicians are very good at handling problems. I have a website theme because it can’t display customized attributes. After reacting to them, I quickly dealt with it, and then the style couldn’t be aligned. I also tried to ask them to help. I didn’t expect them to adjust it for me.

USHOWSTORE.COM
United States
7 months using the app
Product Customizer replied September 15, 2020

Hello to our friends from USHOWSTORE.COM

A huge thank you for leaving us this incredible review, we appreciate you taking the time to do so! We wish your store all the best online :-) We are glad we could help!

-Melissa & The Product Options & Customizer Team

September 1, 2020

This APP is very good, the settings are not complicated, and other settings are more convenient. One very good thing is that their customer service response speed is the fastest in all my installed apps. It seems that their company has a comment. I also used it. The same customer service responded quickly.

eusstore.com
China
7 months using the app
Product Customizer replied September 3, 2020

Hello to our friends from eusstore.com

We greatly appreciate you leaving this wonderful review here! Thanks for the kudos on our customer service, we are glad we could help! We wish your store major success online! :-)

Melissa & The Product Options & Customizer Team

Edited April 7, 2023

awesome app, it easily solves a function that shopify hasn't implemented. The assistance service is very fast. Recommended

After every theme update, they give immediate assistance, even at night

Liula.it
Italy
7 months using the app
Product Customizer replied September 20, 2022

Hello to our friends at Liula.it

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! We appreciate the recommendation!

Tanu & The Product Customizer Support Team