Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

November 1, 2021

I was having the HARDEST time trying to get the app to show on my site. I contacted support (Kevon D.) & they had it up & running in NO time! It is exactly what I was looking for to have my shoppers customize their products!

Strictly Pooh Creations
United States
11 months using the app
Product Customizer replied November 2, 2021

Hello to our friends from Strictly Pooh Creations

We’re pleased that Kevon was able to resolve all your issues with the app promptly. We’ll make sure we pass your kind words along to Kevon, who we know will be delighted to read your comment. Thanks for the awesome review. We work hard to meet customer expectations and we're happy to hear we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

November 30, 2013

This app has proven to be perfect for our company store. With so many multiple options for our products, this app allows us to customize any swatch or size of product. It is a huge time saver. It was so easy to install it was a no-brainer to purchase this app. It has increased our profits and saved us a ton of time when adding new product variants.

AutoWrap
United States
11 months using the app
July 19, 2022

I used this app, it's a great option to have. The representatives are very helpful and patient. Thanks again for assisting me with setting up my products.

KABREEM NATURALES
United States
11 months using the app
Product Customizer replied July 21, 2022

Hello to our friends at KABREEM NATURALES

Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer and that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team

March 11, 2022

Aman has been a great help with any concerns or issues while using this app. Great customer support!

madgio
United States
11 months using the app
Product Customizer replied March 11, 2022

Hello to our friends from madgio

Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

January 3, 2014

Without Product Customizer I would not be able to create the type of site I need for my product. Also, their support team has been incredible, always responding quickly to my requests and helping me to optimize Product Customizer for my site. Thanks!

Capital \ Cut
United States
11 months using the app
January 2, 2020

Sometimes the app gets corrupted very inconveniently, but the support staff is very enthusiastic. The application is very good and worth using. Although the application is prone to errors, but because the support staff is enthusiastic, I give 5 stars for this application. Great....

Unique Designs, Graphic Tees and Gifts at Pemola.com
Singapore
11 months using the app
Product Customizer replied January 6, 2020

Hello friends from Pemola!

Thanks a bunch for taking the time to leave us this awesome review! Can you give me more info about what you mean by the errors and corruptions with our app? I wasn't aware of that, but let me know what you might be referring to, so I can make sure it is ironed out. Thanks so much! Hope your Pemola store is hugely successful!!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

September 8, 2020

I am beyond blown away by the support I have received so far. My site is not live yet but I have needed a little help and they are ON IT! I have been in the online industry for over 23 years....they are doing it right!

Please Help My Feet
United States
11 months using the app
Product Customizer replied September 8, 2020

Hello to our friends from Please Help My Feet!

THANK YOU for leaving us this extremely fantastic review! :-) We are glad we could help! We hope your store hits it big online!

-Melissa & The Product Options & Customizer Team

December 28, 2015

We've been using this app for about a year now and you can see it in action here:

www.snakebiteco.com

Recently we reached out and asked for some additional customization help and the Product Customizer team was quick to respond, understood exactly what we were trying to accomplish, and made the adjustments for us free of charge.

Don't hesitate to go with Product Customizer if you need more product variable options - it's hands down the best with fantastic support!

Snake Bite Co
United States
11 months using the app
October 17, 2019

Love the customer Service :) they're super fast and helpful. Installation can be a pain.. But just reach out to them and they'll help you within 24hrs

CouplesPicks
Netherlands
11 months using the app
Product Customizer replied October 17, 2019

Hello friends from CouplesPicks!

Super cool of you to leave us this top-notch rating on the Shopify app store! So glad our app has been effective for you and that you're willing to
share :-) We love what we do and hope that your store is super-popular online!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

May 16, 2023

The app options are extremely helpful to us and were a necessity to our business model and the support was really quick and responsive as well as helped us solve our issue in less than 10 mins! Will recommend them over and over!

Legendary Layers 3D Prints
United States
11 months using the app
Product Customizer replied May 17, 2023

Hello to our friends at Legendary Layers 3D Prints

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! We appreciate the high recommendation.

Tanu & The Product Customizer Support Team