Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

March 3, 2021

super helpful, amazing and quick customer service. my issue was resolved very promptly by a guy named Pushpesh. thank you!

LVPKAY
Slovakia
4 months using the app
Product Customizer replied March 5, 2021

Hello to our friends from LVPKAY

Thank you for leaving this amazing review! We are happy we could assist you! We will let Pushpesh know that his assistance was greatly appreciated ;-)

-Melissa & the Product Customizer Support Team

November 15, 2021

Im using the free version and the chat was super helpful! Sheniel was quick and easy to work with. Thank you!

VioletBox Jewelry
United States
4 months using the app
Product Customizer replied November 17, 2021

Hello to our friends from VioletBox Jewelry

We’re pleased that Sheniel was able to provide you with excellent service. We are incredibly grateful that you took the time out to leave us such a wonderful review. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

July 11, 2016

It works great + awesome support!

Unelefante
Mexico
4 months using the app
June 29, 2022

customer service is quick and responsive in a very quick manner. They fixed my issues very quick. They were very nice.

Extraordinary Charcuterie
United States
4 months using the app
Product Customizer replied July 1, 2022

Hello to our friends at Extraordinary Charcuterie

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

February 8, 2022

I am using the app to provide multiple different products and customizations for my customers to choose from!!

chyniascustomcreations
United States
4 months using the app
Product Customizer replied February 8, 2022

Hello to our friends from chyniascustomcreations

Thank you for the amazing review. We're so happy to hear that you are enjoying Product Customizer. We at Product Customizer truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

Edited July 18, 2023

We used this app for many many years. Support was always hit and miss and for the most part the app functioned most days of the week. Lately though the support has been non existent. after many years of service we feel the support team has dropped the ball. They updated our code in our site and removed the previous code that was put in the site that gave us better functionality. There are way better apps out there now and this customizer is just too clunky. Sadly our review is being downgraded based on the recent support we have received, obviously our business is no longer wanted.

WizardPatch™
Australia
About 9 years using the app
Edited February 14, 2017

The Product Customizer app saves me so much time and money!
Lots of rings we sell comes in the customer's choice of 24 different sizes, plus 5 different material options, plus 13 different center stone shapes, PLUS 9 different center stone sizes! These multiple different options used to mean that every ring spent hundreds of SKUs and without upgrading to a higher level of Shopify, I'd be limited to a very small selection of jewelry.

This app allows me to add different product options without the hassle of a 100,000 excel sheet for each product import -- and the saved sets make it a task that takes less than 5 seconds for each product.

I love it!

That said, my only wish for this product would be that it would allow for different product options input by Product Optimizer to update the cost of the product (like having different variants in Shopify does). Update: February 2017 I had asked for this variant pricing option for a year or more and it looks like the team at Product Customizer added this feature. I'll be using it soon.

Cubiczirconia
United States
Almost 8 years using the app
April 19, 2021

Works great for my jewelry store in Shopify. Using app for multi variants that is needed for custom jewelry. Kevon from tech support extremely helpful. Spent all the time I needed in setting up app. Very happy with product.

Savvy Designs Fashion Jewelry
United States
4 months using the app
Product Customizer replied April 20, 2021

Hello to our friends from Savvy Designs Fashion Jewelry

We will let Kevon know that his assistance was greatly appreciated! Thank you for leaving us this fantastic review! We appreciate it!

-Melissa & the Product Customizer Support Team

April 7, 2023

Had exactly what I needed - couldn't figure out my Font Picker, customer support fixed it for me within an hour of contacting them. I only need this for a single product so it's completely FREE.

DetailedDriver
United States
4 months using the app
Product Customizer replied April 10, 2023

Hello to our friends at DetailedDriver

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

October 4, 2022

Love the app. Support is super nice and skilled. A lot of customization and compatibility with other apps like pagefly.

BLOOM&STRIPES オンラインショップ
Japan
4 months using the app
Product Customizer replied October 6, 2022

Hello to our friends at BLOOM&STRIPES オンラインショップ

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Tanu & The Product Customizer Support Team