Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable product options and user-friendly setup, ideal for businesses needing extensive product customization. It's praised for its reliability and compatibility with Shopify 2.0 themes. The customer service, especially Shevaughn and Nicoz, is commended for quick responses and effective problem-solving. The 24/7 live chat tech support is valued for its efficiency. A free plan is available for merchants with limited customization needs.

March 16, 2022

Amazing support i really recommend this app, there is everything you need in it. It is very easy to set up.

MyLittlePrint™️
France
About 2 months using the app
Product Customizer replied March 16, 2022

Hello to our friends from MyLittlePrint™️

Thank you for leaving this thoughtful review! We appreciate you taking the time out to share this review with us and the community! We are delighted our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Cheers,
Pushpesh & the Product Customizer Support Team

November 24, 2016

Great App! Just wish options were brought in to Shipstation without a bunch of unwanted code placed on line items of packing slips/invoices.

Hawaiian Koa Wood Rings
Australia
Over 3 years using the app
August 26, 2020

This App used to be brilliant with no issues what's so ever, Something as changed and this app is so unreliable these days you add a product and 45 mins you still can't add the Personalization fields "Product Not Found"

SportsGiftsDirect.co.uk
United Kingdom
Almost 5 years using the app
November 18, 2019

LOVE this app, it’s saved us countless hours and is so easy to use. If you have any issues at all, the staff you email and they help you instantly. Seriously couldn’t write enough about this! Check out our shop to see how it is used. Sprinkledwithpinkshop.com

Sprinkled With Pink
United States
About 2 months using the app
Product Customizer replied November 19, 2019

Hello friends from Sprinkled With Pink!

Super cool of you to leave us this top-notch rating on the Shopify app store. So glad you LOVE our app and that our support team met your needs quickly. We love what we do and hope that Sprinkled With Pink is super-popular online!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

Edited February 14, 2017

The Product Customizer app saves me so much time and money!
Lots of rings we sell comes in the customer's choice of 24 different sizes, plus 5 different material options, plus 13 different center stone shapes, PLUS 9 different center stone sizes! These multiple different options used to mean that every ring spent hundreds of SKUs and without upgrading to a higher level of Shopify, I'd be limited to a very small selection of jewelry.

This app allows me to add different product options without the hassle of a 100,000 excel sheet for each product import -- and the saved sets make it a task that takes less than 5 seconds for each product.

I love it!

That said, my only wish for this product would be that it would allow for different product options input by Product Optimizer to update the cost of the product (like having different variants in Shopify does). Update: February 2017 I had asked for this variant pricing option for a year or more and it looks like the team at Product Customizer added this feature. I'll be using it soon.

Cubiczirconia
United States
Over 3 years using the app
October 17, 2017

This was the first (and most used) app that I've chosen so far! I was so leary to start down the road of e-commerce as our industry has TONS of sizing options. This gives up the opportunity to get started and offer many options to our customers. Very user friendly as well!

Starfire Body Jewelry Co
United States
About 2 months using the app
May 25, 2014

super simple and wonderful expansion of my store. I use print on demand products in my inventory, so this will be a huge game changer. The only thing missing is a bulk edit apply to whole product types or categories. that would make the app perfect.

Independent Art Gifts By Blooming Vine Design
United States
About 2 months using the app
April 11, 2014

Great app, it saves me a lot of time. The customer service is fantastic, all my questions were answered within 1 days and people seems very flexible and helpful. I wish I had chance to add images in each customization field.

il Colletto
Japan
Over 3 years using the app
Edited April 26, 2018

App was not working properly and I waited 5 days with no reply to emails from support and have had to delete the app. I do not recommend it and have found an easier to use app.

Tree Hugger Cloth Pads
Canada
Almost 4 years using the app
Product Customizer replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the Product Customizer Team

November 17, 2021

Kevon E. provided outstanding customer service...Very knowledgable employee. Good Job!! i do reccomend the service

Trendlocker.co
United States
About 2 months using the app
Product Customizer replied November 18, 2021

Hello, Trendlocker.co & Team,

Thanks for your review, we really appreciate it. Glad to know you had a positive happy experience. We're really glad and lucky to have Kevon with us!
You can contact us anytime for any app-related support.
We wish Trendlocker.co great successes and all the very best!
Cheers!

`Harish - Customer Success Team