Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

October 4, 2022

Love the app. Support is super nice and skilled. A lot of customization and compatibility with other apps like pagefly.

BLOOM&STRIPES オンラインショップ
Japan
4 months using the app
Product Customizer replied October 6, 2022

Hello to our friends at BLOOM&STRIPES オンラインショップ

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Tanu & The Product Customizer Support Team

Edited February 14, 2017

The Product Customizer app saves me so much time and money!
Lots of rings we sell comes in the customer's choice of 24 different sizes, plus 5 different material options, plus 13 different center stone shapes, PLUS 9 different center stone sizes! These multiple different options used to mean that every ring spent hundreds of SKUs and without upgrading to a higher level of Shopify, I'd be limited to a very small selection of jewelry.

This app allows me to add different product options without the hassle of a 100,000 excel sheet for each product import -- and the saved sets make it a task that takes less than 5 seconds for each product.

I love it!

That said, my only wish for this product would be that it would allow for different product options input by Product Optimizer to update the cost of the product (like having different variants in Shopify does). Update: February 2017 I had asked for this variant pricing option for a year or more and it looks like the team at Product Customizer added this feature. I'll be using it soon.

Cubiczirconia
United States
Almost 8 years using the app
October 22, 2021

First of all, I am no good at web setup! The customer service this app provides is outstanding and helped me immediately! If they can help me, they can help anyone!!!

Cotton Street Art Company
United States
4 months using the app
Product Customizer replied October 23, 2021

Hello to our friends from Cotton Street Art Company

Leigh - Thanks for the awesome review. We work hard to meet customer expectations and we're happy to hear we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

November 25, 2019

This app is just amazing for my shop ! My clients can upload their files now ! The support is just great. Thanks a lot for your Help ! Ama

Ama Illustratrice
France
4 months using the app
Product Customizer replied November 25, 2019

Hello friends from Ama Illustratrice!

Your store is awesome! Glad the app is amazing for you -- we think it's great as well! Also, we're proud of our staff and glad they provided timely support. Appreciate the top notch review... Hope your Ama Illustratrice products sell massively!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

August 6, 2013

Running a boutique, that offers many different colors and text styles for personalizing, can be overwhelming if you have to change/update several items however, this app makes those changes a piece of cake!! This app saved my time & my money with easy to apply variants! $ Worth every buck $

CJ of Locket Lucy
www.locketlucy.com

Locket Lucy
United States
4 months using the app
April 7, 2023

Had exactly what I needed - couldn't figure out my Font Picker, customer support fixed it for me within an hour of contacting them. I only need this for a single product so it's completely FREE.

DetailedDriver
United States
4 months using the app
Product Customizer replied April 10, 2023

Hello to our friends at DetailedDriver

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

September 1, 2022

Initially struggled a bit with getting it set up on my site but most of the reps were very helpful and attentive. After working with their support for over a day or two I finally got the app working and looking how I wanted it.

Wander Finds
United States
4 months using the app
Product Customizer replied September 2, 2022

Hello to our friends at Wander Finds

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Tanu & The Product Customizer Support Team

July 15, 2022

Great app, integrates well on the site. Great customer service, availability and quick response.
I Highly reccomend

My Ride CR
Costa Rica
4 months using the app
Product Customizer replied July 18, 2022

Hello to our friends at My Ride CR

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you with issues quickly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! We appreciate the recommendation!

Tanu & The Product Customizer Support Team

November 6, 2023

5 Stars. I’m on the Premium Plan and it’s honestly worth every cent. The support team is also top notch they are super helpful. I would give the app 6 stars if I could

Luxury Me Lingerie
United States
4 months using the app
Product Customizer replied November 7, 2023

Greetings Luxury Me Lingerie,

Wow! This is a great review and we appreciate you acknowledging not only Product Options & Customizer, but also the support that you received to help get your app set the way you wanted it to be. Thank you for being a valued merchant!

The Support Team

October 16, 2022

i have been using this app on my other 3 stores aswell, the app is great, the better part is that the team is super supportive, they are a click away and almost always provide a solution to issue.

Wyrm Sports
United States
4 months using the app
Product Customizer replied October 17, 2022

Hello to our friends at Wyrm Sports

Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Product Customizer. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.

Cheers,
Pushpesh & the Product Customizer Support Team