Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product customization options, including the ability to charge for extra features. It's praised for its user-friendly interface, seamless integration with Shopify themes, and reliable performance. The customer support team is noted for their responsiveness and expertise. Many merchants credit the app with increasing sales and improving customer experience, solving specific business challenges like adding delivery dates or enabling product personalization. The pricing is seen as reasonable, with value even in the free plan. It's particularly recommended for businesses needing extensive product customization options.

August 3, 2022

While I ended up not using the app because I found a simple solution in the Printful app, Shevaughn from Product Customizer was very helpful. There are reasons that this company has a 4.8 rating and one of those reasons is because of the excellent customer service provided by people Shevaughn.

OBXTees
United States
1 day using the app
Product Customizer replied August 4, 2022

Hello to our friends at OBXTees

We are incredibly grateful that you took the time out to leave us such a wonderful review. We're delighted to hear that you are enjoying Product Customizer and that Shevaughn was able to assist you. We’ll make sure we pass your kind words along to Shevaughn, who we know will be delighted to read your comment. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

May 28, 2019

The reason for three stars is that the app messed up the custom liquid I had done by a developer we hired. Please be aware that most developers won't fix any issues that arose from an outside source and will charge you to fix the glitch (which can be very costly) Product Customizer will say that it is not within their support to fix the issue that their theme created. In the end, even though the app looked promising and support did a great job making it look like part of your theme, we could not use the app. I would recommend this app if you do not have any custom liquid done on your product page. Also, remember to duplicate your theme before downloading the app. I was able to delete all the app's liquid within my theme with no problem and my issue was resolved once everything was deleted. Also, support was very helpful in all other matters and they do try to make their app work with your theme.

A Gilded Leaf
United States
About 1 month using the app
Product Customizer replied May 28, 2019

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the Product Customizer Team

---------------------------
Previous Reply:​

This is Sean, the Customer Success Manager with Product Customizer. I wanted to say thanks for taking the time to review us. Our tier-2 tech support guy Daniel tried his best to figure out your formatting issue for a couple of days, but couldn't. ​Every now and than, we encounter a theme that we just can't seem to get working seamlessly with our app (granted that's VERY rare), and it is super frustrating for us when that happens, because we want it to work perfectly for ever user and client of ours.

​Again, please accept our apologies that this happened this way. Thanks for your understanding... ​Sean Hyatt, Customer Success Manager, Product Options & Customizer

March 7, 2022

Je suis vraiment contente de cette application et en plus un service client quasi immédiat ! Je recommande

Charmenomad
Portugal
1 day using the app
Product Customizer replied March 8, 2022

Hello to our friends from Charmenomad

Merci d'avoir laissé cet avis réfléchi ! Nous vous remercions d'avoir pris le temps d'écrire ceci ! Nous sommes heureux que notre équipe d'assistance ait pu vous aider. Nous aimons vous avoir comme client et nous sommes toujours là pour aider votre boutique Shopify à réussir !

Tanu & The Product Customizer Support Team

December 22, 2021

This app is just what I needed. Didn't know how to use it at first so I had to reach out to support. They responded immediately and got me all the way right. Wish it was a lil cheaper like it was before at the $9.99 price. I shoulda got it back then But I was trying to shop around. Silly me. But other than that excellent app so far.

KreationzByShay2
United States
1 day using the app
Product Customizer replied December 26, 2021

Hello to our friends from KreationzByShay2

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

September 27, 2021

I used the app to add customization options to some of my items and got stuck. I reached out via chat and they were very helpful.

Rags4Wags
United States
1 day using the app
Product Customizer replied October 5, 2021

Hello to our friends from Rags4Wags

We’re pleased that we were able to provide you with excellent service. We are incredibly grateful that you took the time out to leave us such a wonderful review. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

May 5, 2021

Good app and good customer service I would recommend 100% very easy to use simple and if you need help customer service is there ASAP

WEARVA
United States
1 day using the app
Product Customizer replied May 7, 2021

Hello to our friends from WEARVA

Thank you for leaving us this great review! We wish you and your store great success! :-)

-Melissa & the Product Customizer Support Team

December 2, 2021

Kevon was a great help and sorted my problems out very quickly and was very helpful, I would highly recomend.

THE INDIANA JONES STORE
United Kingdom
1 day using the app
Product Customizer replied December 3, 2021

Hi THE INDIANA JONES STORE,

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer and we are so glad Kevon was able to assist you :-) We love having you as a customer and are always here to help your Shopify store succeed! We are so glad our team was able to assist you!

-Tanu and The Product Customizer Support Team

November 3, 2022

Great Support, Great app nothing to complain about, took me some time to figure out but their support helped me out and i was all setup in no time

CozywithPets
Denmark
1 day using the app
Product Customizer replied November 8, 2022

Hello to our friends at CozywithPets

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Tanu & The Product Customizer Support Team

July 1, 2020

Steven was a great help in getting the app to work successfully when we were building our shop. He answered our questions and kept us informed as to what he was doing. Thank you Steve!

Julia Gash
United Kingdom
1 day using the app
Product Customizer replied July 1, 2020

Hello Julia!

We are ecstatic that our support team was extremely responsive and helpful to you. We wish you all the success with your store! :)

-Melissa & The Product Options & Customizer Team

December 16, 2021

The service is in place and attentive. I am very polite. I am very satisfied. Thank you very much. I hope to continue to cooperate next time.

eonlinestores
China
1 day using the app
Product Customizer replied December 16, 2021

Hello friends at eonlinestores

We are happy you took the time to write this great review! Thank you! :-) We wish you and your store great success :-)

Tanu & The Product Customizer Support Team