Product Options & Customizer , 1,586 reviews

super quick support , excellent app

The app does everything I want it to do and it was super easy to use. Also the support team for this app is very responsive and always willing to help.

Brilliant little plugin that is easy to use. The provided support is rapid and accurate, just like a bussy entrepreneur want it to be.

Very good app that serves exactly the function that I am looking for!

I love this app! It has everything I need for custom options and Kevon has been amazing! You guys rock. Get this ap!

Customer service is terrible. My store has been paused for over a day now because my developers are STILL waiting for you guys to update me on the removal of any of your codes left in my shop as they will need to know this important information in order to get started on their end which is already a long process. I don’t know how long it takes to check for any leftover codes and then remove them and then let me know about it.

They even said that I didn’t give them permission to access the store, but under my accounts they have full access... I tell them this and ask for some urgency and then ...ghosted. Weird incredibly unprofessional.

I will be writing about my experience on the Shopify reviews shortly.

UPDATE: So, it's been literally almost a month now since the closure of my website and what's incredibly frustrating is, I sent an email with everything I would like to look on my site (conditional logic) and I asked if they can help me with this set-up as well as other questions regarding my concerns. Well the next email they send is asking if things are going okay. NO! Why dont you guys read my emails and see that the article does not make sense and is buggy like what someone else mentioned on here. Im trying to give you guys another chance and I was trying to leave another 1 star review, but I can only update my old one. Having said that, I was going to update this once everything is resolved but it seems like that wont be happening. I have different ppl sending me different threads of emails which explains the confusion as well. I would like to speak with the supervisor because I am not satisfied with my service.

UPDATE 5/18/19: After deciding to try out the conditional logic, Sean H has a very condescending tone in his e-mails and I was actually quite shocked when he didn't want to help anymore - wow! It's a bit baffling that as a so-called business you actually refuse to work with a client that you've worked with before just because they left a much-deserved low rating based on the lack of help received. They claim that they have a timeframe to getting back thru e-mails, which was fine. But why not actually read the client's e-mails? I wrote very thorough e-mails clarifying the set-up as well as help on setting up ONE product to guide me, so that I can do the rest. His response was, "As I already mentioned, we don't build out the conditional logic sequences for you." #1, that is a lie because he has never told me that and #2 as a client to the PREMIUM PACKAGE, which states that it provides premium support, I don't see how that is considered "premium" help. Well, not offering to even provide a little support on their end, despite telling them of the confusion of the articles, is a bit contradictory to what I am paying.

Now, they are sending a CRAZY load of e-mails that I don't care for. Why are you sending me e-mails about how my experience was? I mean, really? You refuse to work with my store now unprofessionally and you want "feedback" ... I've gotten at least 1 marketing e-mail per day since he's boldly stated he didn't want to help me anymore as a paying client. All the e-mails are about convincing you to stay (a tad bit ironic if you ask me, but hey!) One (of many) e-mails did ask for a reason for leaving listing 1-4 and asked for a reason not listed, well, here is number 5. I was told you didn't want to work with me anymore!

Thank goodness for BOLD Product Options app for jumping into action and helping me out again. They also stated it was confusing why this app did not want to help me anymore after I've been a long-time customer. But BOLD really are willing to help! If you need an app that provides awesome conditional logic AND most importantly, GREAT customer service who isn't sarcastic, condescending and contradicting like Sean H, please try BOLD Product Options!

Hopefully, you were still able to treat your team with the pizza party without my money. Good luck to you!

Wonderful app that really makes my life easier. I love the fact that customers can edit with their info and upload photos that I can then easily download and use on my designs. I'm looking for a product configurator now to automate more of my process but I really recommend them and their customer service is very good.

My store is not yet open, however, the app does exactly what I need it to do, present all product options to my customers in a clear & user friendly manner. I would recommend this app to any ecommerce business. I would like to praise "product customizer's" customer service department for their promptness.They really take care of business!

I'm using this app for various options for a jersey. I wish the conditional logic component was included in the basic plan like some of their competitors, but overall a good app.

Chat was great at responding very quickly to my questions and fixed them immediately!