Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

April 15, 2024

Downloaded today, and had my first product option displaying on my website within minutes. Super user friendly. I needed assistance from the team and they answered within a minute and are super friendly and fixed the issue. 10/10 recommend.

Jagger and Friends
New Zealand
About 1 hour using the app
Product Customizer replied April 17, 2024

Hi Jagger and Friends,

Thanks for the 5 star review! We're thrilled that you would recommend our app to other merchants. Thank you for also recognizing the quality of our customer support team, we are always striving to go above and beyond for our merchants. Thanks again!

Edited March 26, 2024

Fonctionne, Très bien. Et le support est très réactif, réponse en moins de 5min 24/24. Le meilleur rapport qualité prix des applications de personnalisation

CeliAgency
United Kingdom
3 months using the app
Product Customizer replied March 1, 2024

Salut CeliAgency,

Merci de nous avoir contactés lorsque vous avez eu besoin de nous. Nous nous efforçons d’être rapides du côté de notre support et c’est formidable que vous ayez eu une courte attente pour obtenir l’aide dont vous aviez besoin. Faites-nous savoir si vous avez besoin de quoi que ce soit.

L’équipe d’assistance

March 22, 2024

great support and a great app. been a long time user. i consider this a must have app.

SpunkyTomato
United States
About 9 hours using the app
Product Customizer replied March 25, 2024

Hi SpunkyTomato,

Thank you for the nice review and for being a long time user of our app! We're thrilled to have the privilege of serving merchants such as yourself. Please never hesitate to reach out for any future needs!

April 11, 2024

this app is very good, it loads very fast and the UI is great

Glamlie
United States
5 days using the app
Product Customizer replied April 15, 2024

Hi Glamlie,

Thank you for the 5 star review! Our development team has been working hard to release some big updates for the application aimed at improving UI and load speeds, so this is very gratifying to read and I'm sure our developers will be thrilled with this feedback. Please do not hesitate to let us know fi there is anything we can do to improve your experience with our application in the future!

February 23, 2024

Product has some really great features that can help your store work better for your customers!

My Store
United States
About 2 hours using the app
Product Customizer replied February 26, 2024

Hello My Store,

Thank you for this 5-star review of Product Options & Customizer. It is great to hear that the app has the features you are looking for to boost your sales. We appreciate your business!

The Support Team

April 16, 2024

Exactly the customisation I needed for my website . Contact centre was also very helpful and understood the brief.

Abrahamallen
United Kingdom
About 5 hours using the app
Product Customizer replied April 18, 2024

Hi Abrahamallen,

Thanks for the kind words! We're thrilled that you having a great experience with our app and the support team behind it. Cheers and happy selling!

March 4, 2024

Super fast help! I was having a tiny issue and within minutes Deep solved it. Thank you so much!

A Second Time
Canada
About 4 hours using the app
Product Customizer replied March 6, 2024

Hi A Second Time,

Thanks for taking the time to leave us this nice review! We take great pride in the quality of our customer support team and Deep is an excellent contributor. We're always here if you need us!

February 21, 2024

Great customer service! Helped me out a lot.

Passion Auto Parts
United States
2 days using the app
Product Customizer replied February 23, 2024

Greetings Passion Auto Parts,

Thanks for this 5-star review. It is great to hear that you had a great customer support experience and was able to get the help that you needed. We are here anytime you need us!

The Support Team

March 13, 2024

Great app for my needs. Needed a simple solution for product personalisation. Great and responsive customer service. Shevaughn helped me with my issue in a timely manner. Thank you!

P'tit Arc-en-ciel
Switzerland
About 2 hours using the app
Product Customizer replied March 15, 2024

Hi P'tit Arc-en-ciel,

Thank you for the nice review! We're so happy that Product Customizer is working so well for you. Thank you in particular for recognizing Shevaughn, who is an absolutely outstanding member of our support team. As always, we're here to help!

January 30, 2024

i had some troubles installing the app. but the costumer service was great and fast to solve my problems.

vyncel
Portugal
5 days using the app
Product Customizer replied February 1, 2024

Hi there vyncel,

We appreciate you leaving us this 5-star review and we are glad that you reached out for assistance when you encountered some problems. That is what we are here for and we want to quickly take care of what you need to get your store running the way you want it.

The Support Team