Product Options & Customizer , 1,391 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its extensive product customization options, including the ability to charge for extra features. It's praised for its user-friendly interface, seamless integration with Shopify themes, and reliable performance. The customer support team is noted for their responsiveness and expertise. Many merchants credit the app with increasing sales and improving customer experience, solving specific business challenges like adding delivery dates or enabling product personalization. The pricing is seen as reasonable, with value even in the free plan. It's particularly recommended for businesses needing extensive product customization options.
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Terrible! Screwed up my product page. No live support!
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
I used this app on my newest store (leather laced) and Shevaughn really did a great job in helping me. as well as being patient and very kind. I will definitely recommend this app to my store owner friends!
Hello to our friends at Sportphysic
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Product Customizer Support Team
The free version is pointless... every option I attempted to create wouldn't work and gave me an error message at the very end stating that I could only create ONE variant per option.... WHAT IS THE POINT? Waste of time!
Hello to our friends at Cherry Kiss Designs
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I am sorry to hear that you faced issues while trying to create options on the free plan. The free plan of the app gives you the ability to add an unlimited number of options to one product in your store. This plan also gives you the access to apply conditional logic to your product.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing.
We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process of how to use the free version of the app and explain all the various plans and functionalities they offer. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us a chance to help you.
Regards,
Pushpesh & the Product Customizer Support Team
Great app! Thanks for making it work so well! I wish there was a 1-800 number though or a live chat. It's great though!
the app is really hard to install really bad fo the premium price. I just unistalled. Dosen't work for my theme.
Carlos,
Thanks for leaving this feedback for us.
I show that you emailed us for help, then we emailed you 25 minutes later... and you had already uninstalled the app so we could not help you from there.
Normally it's standard to wait for a reply from the app developer (me) before leaving a negative review on the app store. We 100% would have cleaned up any issues within 1 HOUR of your email to us.
Can you give us a chance to help you? We can offer a lower monthly price *** and make 100% sure that the app is working as expected. You don't have to install anything - we will do ALL that for you.
Please let me know? Thanks so much,
Sean H & The Product Customizer Support Team
ABSOLUTELY AWFUL. Extremely limited range of options and so many things you can't do, in actual fact it has a bigger list of what it CAN'T do then what it CAN do! Why anyone would pay for this is amazing! You can't tie a picture to an option which you CAN do on shopifys normal product pages and you can't even effect the inventory and SKU of a product!!!! USELESS!
The only reason I could see to use it is to add a custom text option, but $10 a month for that??
The biggest problem though is that you can't use this app on shopifys basic price level, in order to alter HTML/CSS you need to be on the $29 plan meaning this won't even work for people just starting out on the $9 plan! and it doesn't even tell you before you try to use it!! WOW
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
This is the app I've was waiting for. It is very simple to implement. With it, you can have more than 100 variants for a product and this is exactly what I needed in order to continue using Shopify. I was about ready to move to another commerce hosting service before this app came along.
In addition to great functionality, the support is stellar. Denis responded to my questions within hours.
Thanks for a great app!
Very useful application, easy to use and set up. The customer support is excellent as well, Denis has fixed some small issues working in the night on my theme.
Thanks Denis and crew! This offers a really great start at customizing the all too tough Shopify input mechanism.
As someone who is more on the product side and less on the coding side, I found this both easy to use, and when it wasn't - Denis and the guys were just a call away.
My only issues were fixed instantly and I eagerly await even further integration with Shopify (pricing as a term, integration with other apps, etc.)
Would definitively reccomend this app. It works just like they say it does but it helps if you follow the directions lol. I messed something up during installation and Denis cleaned up my mess. 1 big green smiley face!