Reviews (1,784)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.
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Perfect solution for our customized lollipops. Thank you!
This is pretty easy to use as Apps go. There are things I wish it would do (like adding a set of customizations to a full collection all at once) but overall it's a good deal for $4/month.
This app is exactly what I was looking for. I sell personalised prints, so needs for every order to be personalised. Each product needs different bits to be personalised as well, so I required flexibility as well. I downloaded the app and had it working in moments, adding personalisation fields to every product with ease. To make things better, I had a slight issue with one small part of the app, emailed ShopStorm looking for some guidance, and instead of getting guidance....they went ahead and fixed the small bug for me.....while I was at home in bed :-)
I really couldn't ask for a better service than that....I have been superimpressed with the app, and super-impressed with the back-up servie from ShopStorm......ten out of ten from me!
Good app and wonderful support. I ask for assistance and It was perfect. Thanks for everything. Best regaards
Hello to our friends at BeSCOUT
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Product Customizer Support Team
The team is amazing! They have helped multiple times with making sure the product is working properly. Extremely responsive and easy to work with!
The technical support department is too bad, always prolonging the support time, badly affecting the business. 1 star
Thank you very much for leaving us this feedback. This is Sean, the Customer Success Manager with Product Customizer.
I see that your unique theme was causing a rare issue with compatibility with our app, and it did take our support team longer than normal as they tried to get to the bottom of it. I'm VERY sorry about this, it is not at all what we aim for.
We would love the chance to try this again? I can personally make sure you are 100% taken care of and get our BEST developers to get it right for your stores theme right away.
Please let me know if I can help you with that? Again I'm very sorry about your experience.
Sean H - Customer Success Manager
This is an amazing app and even more amazing is Kim´s support. Very happy to be a user of it for a long time and now even happier with the new and very easy interface! I surely recomend it! A must have app if you deal with personalized items! Thanks so much! ;-)
Unfortunatelly, I have to change my review. App is not performing well (when a product has an additional paid option made by this app, after removing this product from a cart this paid option IS NOT removed and it's impossible to remove it; and on mobile, you can't remove neigher this product nor this paid option).
I did report this issue over three weeks ago and still it's not fixed. And for two weeks now I have no info from their part.
It's not at all professional and even if I like the rest part of this app, I just decided to delete it and use the other one. Sorry, but my store should work in 100% correctly. And with this app it doesn't.
ORIGINAL REVIEW:
I use this app for over a year now and I can't imagine my store without it.
Since I sell customized baby fashion, I need an app which gives me a possibility to add baby's name, birth date, or any other custom option. What is also very important to me is that I have more than 100 variants in almost all my products, and thanks to Product Customizer I can offer these products with ease.
What I really love in this app is conditional logic and the team (which is really helpfull).
The only thing I'd like to have in this app and which is missing is the product's photo change while changing product options.
But even that, for me it's the best app for products options.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
Super helpful customer service. Very responsive. Makes my life easier!
OMG Love this app! It's so easy to use. I can't imagine not having it.