Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

April 7, 2024

Perfect service, super nice people to help you. And they do almost all the work for you

Black Shadows
Germany
15 days using the app
Product Customizer replied April 9, 2024

Hi Black Shadows,

Thanks for the positive feedback! We're thrilled that you had such a great experience with our support team. We are always here to assist!

February 26, 2024

Was having issues installing the app and the guys were super helpful and solved all my issues. Would recommend!

Safelight Berlin
Germany
4 months using the app
Product Customizer replied February 28, 2024

Hi there Safelight Berlin,

We are so glad you reached out to us when you were having issues! Thank you for acknowledging the support you received and for leaving us this review. We are here to help anytime you need us.

The Support Team

April 24, 2024

Very quick to respond and have been able to fix any issues that i have had

LEBBI Threads & Boutique LLC
United States
17 days using the app
Product Customizer replied April 29, 2024

Hi LEBBI Threads & Boutique LLC,

Thank you for your feedback! We're pleased to hear that our response time has met your expectations and that we've been able to resolve any issues you've encountered. Your satisfaction is important to us. Thanks for sharing!

February 26, 2024

Great app, it was easy to set up, and all necessary customizations in place in no time.
The tutorials are easy to follow and the process is painless.

I did require the help of the team, as an update to the theme broke the configuration. Manage to have the store back online with the customizations in place in no time.

thebigword B.V.
Netherlands
About 1 month using the app
Product Customizer replied February 28, 2024

Greeting thebigword B.V.,

It is great to hear that our tutorials were easy to follow and even better to hear that you reached out to get help when you needed it. Thank you for leaving us this review. We are here to help you anytime you need.

The Support Team

June 29, 2024

Ottima app, ECCELLENTE assistenza
Consiglio veramente, per qualsiasi dubio una risposta immediata. Molto cordiali e professionali

American Style Food
Italy
About 3 hours using the app
Product Customizer replied July 1, 2024

Ciao Ottima app, ECCELLENTE assistenza,

Grazie per il tuo feedback! Siamo felici di sapere che trovi l'app ottima e l'assistenza eccellente. Apprezziamo il tuo consiglio e siamo lieti che tu abbia ricevuto risposte immediate ai tuoi dubbi. La cordialità e la professionalità sono fondamentali per noi.

Grazie per essere un utente apprezzato!

March 27, 2024

Needed some assistance and they got right on it. A1 service

Your Forever Oasis
United States
4 months using the app
April 4, 2024

customer support is very fast and helps with any and all issues in a timely manner.

Mathewson Standard
United States
5 months using the app
Product Customizer replied April 5, 2024

Hi Mathewson Standard,

Thank you for recognizing our customer support team. We take great pride in providing the best service possible for our merchants. Thanks again, and always feel free to reach out to us!

March 14, 2024

Aman offers top-notch customer support. He attentively listens to my website requirements and works closely with me to ensure everything runs seamlessly. I greatly appreciate your dedication and hard work. Thank you!

Contempo Furniture
United States
29 days using the app
Product Customizer replied March 15, 2024

Hi Contempo Furniture,

This review is very gratifying to read. Aman is a top notch member of our team and always goes above and beyond to help our merchants. We are thrilled to read this and feel very privileged to be able to serve merchants such as yourself. Thank you so much for taking the time to write this review!

February 7, 2024

It was an experience he walked me through the process and made it as easy as possible he solved my issue thank you!

Trending products you will love
United States
About 2 months using the app
Product Customizer replied February 9, 2024

Greetings Trending products you will love,

We appreciate you leaving us this review and acknowledging the support you received. It is great that you had a good experience and we want you to know that we are here for you, for anything.

The Support Team

January 21, 2024

10 out of 10. A great app and even better support / service. This has made it really easy for my customers to fully customise there product. Why i didnt use this sooner i dont know.

Thanks Olly.

SINK GOLF
United Kingdom
14 days using the app
Product Customizer replied January 23, 2024

Hi there SINK GOLF,

Thank you for leaving us this review of our app and support services. We are glad you reached out to get assistance to help with your customization needs. We are here to help anytime you need us!

The Support Team