Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

February 29, 2024

This was the greatest experience ever. Shevaughn was not only kind, he was thoughtful, patience, and just above the top. Thank you God for great customer service.

IGS Creation: Discover Your Path to Peace and Love
United States
2 months using the app
Product Customizer replied March 4, 2024

Hi IGS Creation,

Thank you so much for the kind words! Shevaughn is a rockstar on our team, please always feel free to reach out.

April 11, 2024

Shevaughn was AMAZING. He was so helpful to make all of my customization dreams come true! From formatting, placement, colorations, walking me through best options - I can't recommend enough!

FindingHopeandJoy
United States
2 days using the app
Product Customizer replied April 15, 2024

HI FindingHopeandJoy,

Thank you so much for recognizing Shevaughn! He is a fantastic member of our team and always goes above and beyond to help our merchants. Cheers and happy selling!

April 17, 2024

Helpful and quick

Gallop Guru
United Kingdom
About 6 years using the app
Product Customizer replied April 19, 2024

Hi Gallop Guru,

Thanks for the 5 star review! Please always feel free to reach out for any assistance!

May 10, 2024

Works great! I encountered some issues, and the staff responded immediately and personally helped me with the settings. Five-star rating.

L1 Print
United States
9 days using the app
Product Customizer replied May 13, 2024

Hi L1 Print,

Thank you for your kind words! We're glad to hear that our staff was able to respond immediately and assist you personally with the settings. Excellent customer service is a priority for us, and your satisfaction means everything. We appreciate your feedback!

March 25, 2024

Excellent customer service and very good handling of the app!

Pawfectly Collarful
Germany
10 months using the app
Product Customizer replied March 26, 2024

HI Pawfectly Collarful,

Thanks for the kind words! We always aim to go above and beyond for our merchants, so its very gratifying to hear that you had such a great experience with our team. Kudos on a brilliant name for your store!

June 10, 2024

The support provided is outstanding. I asked how to do something and 2 seconds later, it was done - they did it for me :) Thank you!!!

Forrest Fit
United States
39 minutes using the app
Product Customizer replied June 19, 2024

Hi Forrest Fit,

Thank you for your feedback! We're delighted to hear that you found our support outstanding. It’s great to know that our team handled your request so quickly.

Thanks for sharing your experience!

March 12, 2024

I was at first a little sceptical about the this platform but it has proven to be a view easy process to set. I ended up upgrading from the free plan to the premium on the same day simple because of the customer service and how prompt they were which makes me put my trust in them.
I would highly recommend

Sleyed
United Kingdom
About 21 hours using the app
Product Customizer replied March 14, 2024

HI Sleyed,

This is a very gratifying review to read. We're thrilled to be able to exceed your expectations and overcome your initial skepticism. Our support team is very dedicated to the merchants that we serve. Thank you so much for taking the time to leave this review.

If there is every anything that we can do to improve your experience with our app, no matter how minor, please do not hesitate to reach out to us!

Edited March 24, 2024

Always very helpful when I have questions!! Wonderful support team!

Caring Comforts Co.
United States
8 months using the app
Product Customizer replied March 19, 2024

Hi Caring Comforts Co,

Thanks for taking the time to leave us this review and for recognizing Shevaughn's efforts. He is an outstanding team member and we're thrilled that you had such a great experience with our team and app. Cheers!

April 28, 2024

The product options and customization process in itself is pretty simple. Had a small hiccup during the process and was resolved by Mr. Deepanjoy from customer support in no time. Highly Recommend.

The Balloonery
United Arab Emirates
About 8 hours using the app
Product Customizer replied May 7, 2024

Hi The Balloonery,

Thank you for your review! We're glad to hear that you found the product options and customization process straightforward and simple. We apologize for the hiccup, but are pleased to know that our team member Deepanjoy resolved it swiftly. Thanks again for sharing your feedback!

March 13, 2024

works great and customer support is the best!!

Sports Live Decals
United States
Over 1 year using the app
Product Customizer replied March 14, 2024

Hi Sports Live Decals,

Thanks for the kind words! We're thrilled to hear you're having a great experience with our app and the support team behind it. We're always here for you!