Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

May 2, 2024

Excellent online support. Tech Support was friendly, knowledgeable and resolved my questions very quickly.

Kolbe Coffee
United States
2 days using the app
Product Customizer replied May 7, 2024

Hi Kolbe Coffee,

Thank you for your kind words! We're delighted to hear that you had such a positive experience with our online support team. Providing friendly and efficient assistance is a top priority for us, and we're glad that we could resolve your questions promptly. Thanks again for sharing!

January 30, 2024

i had some troubles installing the app. but the costumer service was great and fast to solve my problems.

vyncel
Portugal
4 months using the app
Product Customizer replied February 1, 2024

Hi there vyncel,

We appreciate you leaving us this 5-star review and we are glad that you reached out for assistance when you encountered some problems. That is what we are here for and we want to quickly take care of what you need to get your store running the way you want it.

The Support Team

April 30, 2024

nice service ...really helpful

LUMINA WARDROBE
India
26 days using the app
Product Customizer replied May 7, 2024

Hi LUMINA WARDROBE,

Thank you for your review! We're glad to hear that you found our service nice and helpful. Providing excellent support is very important to us, and your feedback is truly valued. Thanks for sharing!

February 19, 2024

Great customer support. Fast response and professional help.

Pristine Paws
Australia
3 months using the app
Product Customizer replied February 20, 2024

Greetings Pristine Paws,

Thank you for recognizing our support team by leaving us this review. We are happy that you had quick resolution and was able to give you what you needed. We are here to help, anytime.

The Support Team

April 19, 2024

I would recommend the app, because of the very efficient people on board that are hands on with helping me with every query and offering instant solutions

THE LINEN COMPANY PK
Pakistan
20 days using the app
Product Customizer replied April 23, 2024

Hi THE LINEN COMPANY PK,

Thank for your feedback! We're thrilled you had a great experience with our team and the app. Thanks again for sharing!

May 13, 2024

easy and simple to use. I did need a little help because i had multi layer selections, and went right to the chat and within 10 minutes I had what I needed! Great customer service!

Stevens Farmhouse
United States
About 2 hours using the app
Product Customizer replied May 14, 2024

Hi Stevens Farmhouse,

Thank you for your feedback! We're glad to hear you found our app easy and simple to use. It's great to know that our support team could assist you quickly with your multi-layer selections. Providing excellent customer service is our priority. Thanks again for sharing!

February 21, 2024

Really helpful. Highly recommend!

TheKegCru.ie
Ireland
9 months using the app
Product Customizer replied February 22, 2024

Hello The KegCru.ie,

Thanks for leaving us this review of Product Options & Customizer. We are happy to hear that you received the support you needed. We are here to help you anytime you need.

The Support Team

January 19, 2024

Thank you for your quick response and help i appreciate very very much

Ravadino - Gifts For Your Loved Ones
France
About 2 months using the app
Product Customizer replied January 22, 2024

Greetings Ravadino - Gifts For Your Loved Ones,

Thank you for acknowledging our support services. We are glad we could help you!

The Support Team

December 6, 2023

Although it has been a little challenging figuring things out Shevaughn at customer service has helped me to fix the things I need to fix to give my customers the best shopping experience possible.

Gift Hut USA
United States
11 days using the app
Product Customizer replied December 8, 2023

Greetings Gift Hut USA,

Thanks for reaching out to us to help you get your app set up to promote the best experience for your customers. Shevaughn is a great support team member and we appreciate you acknowledging his assistance. Please reach out if you need anything else!

The Support Team

February 26, 2024

Aman was very helpful and assisted with all of our requests in a timely manner.

Rosetique
Australia
4 months using the app
Product Customizer replied February 28, 2024

Helo Rosetique,

We are happy to hear that you were able to use Aman to assist you with setting up your app. Thank you for leaving us this review!

The Support Team