Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

November 21, 2022

The app works great and has all the functionalities that we need to add customisation options to our products. Tech support is also excellent.

KOKO ART
United Kingdom
About 5 years using the app
Product Customizer replied November 22, 2022

Hello to our friends at KOKO ART

Thank you for the glowing review. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

December 3, 2015

My experience with this app has been great from installing it onto our shopify theme to quick responses from support - amazing!

Urbanfairways
Singapore
About 5 years using the app
August 20, 2020

We use this app to add customized options to our products throughout our website. Whether it just be a checkbox option or an additional cost option, it is very consistent and works well with our product pages. It is very user friendly and the customer support is great. I would definitely recommend using this application.

Intuition Backgrounds
United States
About 5 years using the app
Product Customizer replied August 20, 2020

Hello to our friends from Intuition Backgrounds!

It's extremely kind of you to leave this AWESOME review on the Shopify app store, thank you! We sincerely appreciate it. We wish your store much success! :-)

Melissa & The Product Options & Customizer Team

October 24, 2019

Such a useful app and really great service from support - especially Takeen. Thank you very much for all your help!

Bookishly
United Kingdom
About 5 years using the app
Product Customizer replied October 24, 2019

Hello friends from Bookishly!

So glad Takeen did a great job for you! We take pride in helping everyone we can, even if the app doesn't end up being the exact solution they needed and they need to look elsewhere. Thanks for your time and the kudos! Hope Bookishly is wildly successful!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

November 6, 2018

These guys are amazing!!! Awesome plugin!! You cant go wrong and there support is top notch!!! I would highly recommend them.

HMC BILLET
United States
Almost 5 years using the app
March 30, 2022

A lot of my products are personalised and this app allows my customers to choose their options in an easy and clear way. The app is simple to use, and I am really impressed by their support team who were quick to help me out when I needed it.

BohoTemple
United Kingdom
Almost 5 years using the app
Product Customizer replied March 30, 2022

Hello to our friends at BohoTemple

Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying the app and that it helps your customers to choose their options in an easy and clear way. We are glad our support team could assist you! We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

Edited March 4, 2019

We've been using Product Customizer for many years now. Many of our products have unique variables that people have to choose from and this is the perfect app to handle that. Additionally, the support has always been super quick and helpful. Its a no nonsense app that does exactly what it says it does.

Anvil Customs
United States
Almost 5 years using the app
Product Customizer replied March 4, 2019

Thanks so much for the awesome review! We super appreciate you taking the time ;) I like the no-nonsense comment, we take pride in that. Happy selling to AVIL CUSTOMS!!

Edited September 21, 2022

Shevaughn was super helpful with updating an issue which occurred when I updated my new theme. I have been using this ap for years and it has been perfect for my online store. I sell customised phone cases, it allows customers to input their personal name/initials or upload a photo, rather then leaving those details in the 'Notes' section of the cart, like they were doing previously. Thanks Sam - Minca Cases (www.mincacases.com)

Minca Cases
Australia
Almost 5 years using the app
Edited April 8, 2024

I've used a lot of different variants of apps over the years as my store and website have grown in volume. Hands down, Product Options & Customizer is the best app you can buy. You get what you pay for, I use the premium service as communication is critical due to the type of clients we receive. I highly recommend this app to anyone who values excellent customer service.

Jacob Owens Designs
Canada
Almost 5 years using the app
Product Customizer replied January 10, 2022

Hello to our friends from Jacob Owens Designs

We’re pleased that we were able to provide you with excellent service. We are incredibly grateful that you took the time out to leave us such a wonderful review. We wish you and your store great success! We appreciate the high recommendation :-)

Tanu & The Product Customizer Support Team

Edited April 23, 2024

He estado utilizando "Product Customizer" en mi tienda de Shopify y estoy muy satisfecho con los resultados. La aplicación es intuitiva, fácil de usar y ha mejorado significativamente la experiencia de compra para mis clientes, permitiéndoles personalizar los productos a su gusto. El soporte técnico es sobresaliente; siempre responden rápidamente y han resuelto cualquier problema que he tenido de manera eficiente. Recomiendo ampliamente esta aplicación a cualquier comerciante que busque ofrecer opciones de personalización avanzadas en su tienda online.

La Lentería
Mexico
Almost 5 years using the app
Product Customizer replied January 21, 2022

Hello to our friends from La Lentería

Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer. Aman is the lifeline of our support team and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Aman, who we know will be delighted to read your comment.

Tanu & The Product Customizer Support Team