Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

March 8, 2024

Works

Wild Poppy
Austria
Almost 3 years using the app
Product Customizer replied March 11, 2024

Hi Wild Poppy,

We're happy to hear that the app is working well for you. Feel free to reach out to us if you have any needs!

April 11, 2024

this app is very good, it loads very fast and the UI is great

Glamlie
United States
5 days using the app
Product Customizer replied April 15, 2024

Hi Glamlie,

Thank you for the 5 star review! Our development team has been working hard to release some big updates for the application aimed at improving UI and load speeds, so this is very gratifying to read and I'm sure our developers will be thrilled with this feedback. Please do not hesitate to let us know fi there is anything we can do to improve your experience with our application in the future!

Edited March 26, 2024

Fonctionne, Très bien. Et le support est très réactif, réponse en moins de 5min 24/24. Le meilleur rapport qualité prix des applications de personnalisation

CeliAgency
United Kingdom
4 months using the app
Product Customizer replied March 1, 2024

Salut CeliAgency,

Merci de nous avoir contactés lorsque vous avez eu besoin de nous. Nous nous efforçons d’être rapides du côté de notre support et c’est formidable que vous ayez eu une courte attente pour obtenir l’aide dont vous aviez besoin. Faites-nous savoir si vous avez besoin de quoi que ce soit.

L’équipe d’assistance

March 2, 2024

Brilliant support! Very helpful

www.themed.co.uk
United Kingdom
5 months using the app
Product Customizer replied March 4, 2024

Hi Themed,

Thanks for the kind words! We're always here to help!

December 8, 2023

This app is amazing and the customer service is OUTSTANDING. Highly recommend!

Kate's
United States
11 days using the app
Product Customizer replied December 11, 2023

Greetings Kate's,

It is great to hear that you had outstanding support services from our team in setting up your app. Thank you for acknowledging this and do not hesitate to reach out again if you need it!

The Support Team

March 22, 2024

great support and a great app. been a long time user. i consider this a must have app.

SpunkyTomato
United States
About 9 hours using the app
Product Customizer replied March 25, 2024

Hi SpunkyTomato,

Thank you for the nice review and for being a long time user of our app! We're thrilled to have the privilege of serving merchants such as yourself. Please never hesitate to reach out for any future needs!

April 18, 2024

So far it is great:) The support team is very supportive with the questions I had for the app.

AEGI KOYA
South Korea
1 day using the app
Product Customizer replied April 23, 2024

Hi AEGI KOYA,

Thank for sharing your experience with us! We're happy to see you had a great experience with our team. Thanks again!

February 23, 2024

Product has some really great features that can help your store work better for your customers!

My Store
United States
About 2 hours using the app
Product Customizer replied February 26, 2024

Hello My Store,

Thank you for this 5-star review of Product Options & Customizer. It is great to hear that the app has the features you are looking for to boost your sales. We appreciate your business!

The Support Team

February 21, 2024

Great customer service! Helped me out a lot.

Passion Auto Parts
United States
2 days using the app
Product Customizer replied February 23, 2024

Greetings Passion Auto Parts,

Thanks for this 5-star review. It is great to hear that you had a great customer support experience and was able to get the help that you needed. We are here anytime you need us!

The Support Team

May 5, 2024

Great help, super fast response even on a Sunday :) Deepanjoy was very helpful.

Mini Zali
Australia
About 1 hour using the app
Product Customizer replied May 7, 2024

Hi Mini Zali,

Thanks for your feedback! We're thrilled to hear about your positive experience with our support team, especially with Deepanjoy's assistance. It's great to know that our response was prompt, even on a Sunday. Providing excellent customer service is a top priority for us, and we're here to ensure your satisfaction. Thanks again for sharing!